SUMMARY

• Effective internal consultant; coach and facilitator; excellent data collection; analytical; systems thinker; investigative personality; and ability to effectively handle conflict and complex issues.
• Strong ability to bridge the gap between business stakeholders and information technology professionals.
• Proven ability to build rapport, establish trust, and meet and exceed objectives and challenging goals.
• ERP / IT experience with multiple enterprise - wide initiatives and projects. For TRW - MFG Pro/ERP - design, development and implementation of a global intranet application that rated vendor performance. For Hayes Lemmerz Trans4M / ERP package - designed, developed, implemented, and evaluated receipt system that tied into Trans4M. Designed and developed capital expenditure modules that interfaced with QAD.
• For Mt. Clemens General Hospital and Saint Johns - led the development and implementation for productivity reporting. Retained as Project Manager to lead $1.2 million productivity reporting project for seven (7) hospitals. Collaborated with all associates and senior management within the organization to arrange full participation for project. Managed all consulting, requirements gathering, mentoring on project management philosophies, vendor activities, and deliverables.
• Expertise in software development and system integration from analysis and design through system implementation. Highly adaptable leader with expertise in a wide range of methodologies.

AREAS OF EXPERTISE

• Process Mapping
• Strategic Planning and Analysis
• Statements of Work
• Gap Analysis
• Risk Analysis
• RFP's
• Application Systems Development
• Relationship Building
• Leadership and Mentoring
• Presentations
• Enterprise Application
• Communication & Collaboration
• Integration
• Joint Application Development (JAD) Rapid Application Development (RAD)
• Waterfall Proof of Concept
• Agile SDP

PROFESSIONAL EXPERIENCE

Confidential, Livonia, MI

Project/Program Manager

Responsibilities:

• Responsible for the implementation of ChartMaxx and EDPM for Wheaton Regional Health Ministry. Worked in tandem with the business owners, and revenue excellence team, to ensure the defined process and application were aligned. Managed customer expectation, scope, timeline, risks, issues and overall status reporting.
• Responsible for the implementation of new interfaces between multiple systems. Worked in tandem with the business owners, revenue excellence, and technical subject matter experts. Validated fifteen processes, communicating, on average, to five different systems. Twelve, out of the fifteen processes, required business reengineering. Five of the twelve, required extensive business reengineering.
• Interfaces where ADT, Point to Point and Clover Leaf Interface Engine. Interfaced Systems where, EPIC, Health Quest, Power Scribe, E-Scription, EMPI, Cerner, Medicity and GE Muse.

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Spearhead the delivery of project and vendor management for the smooth transition from the final OCA files being generated from the old CTV system to the new CCS system ensuring the integrity of the new data files forwarded and coordinated with the OCA's to resolve identified issues with the new files.
• Won the Sarah Sheridan Award through spearheading and recommending several continuous improvement (CI) initiatives designed to improve productivity, reduce customer wait time to pay bills, and to see a customer service representative (CSR). Executed the implementation these CI initiatives across all four of the other customer service offices, along with, creating a standard flat rate time for each transaction type.
• Conduct process mapping sessions which resulted in a new process map for the email campaign, Theft Billing, and 3 new process maps and changes to 2 existing process maps. Educated and mentored analysts and supervisor in how to conduct process mapping session.
• Led the implementation and coordination of three new predictive analytical models into the existing Risk Management System including: model design, data selection, system integration, testing, production rollout, budget and schedule.
• Oversaw the Cimm Assessment for RM&P by planning and executing the CIMM self-assessment and formal CISG assessment for RM&P.

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Implemented data warehouse and data mart for statistical analysis that required extensive interfaces between legacy systems.
• Utilized a commercial off the shelf (COTS) data warehouse and data mart application to determine a Risk score, which are applied to reduce the arrears and the uncollectible expense by concentrating the organizations efforts on accounts that are likely to charge off sooner rather than later.
• Retained to lead $1.2 million productivity reporting project for seven (7) hospitals. Collaborated with all associates and senior management within the organization to arrange full participation for project.
• Handled all consulting and gathering requirements, mentoring on project management philosophies to managing vendor activities, and deliverables.