SUMMARY

• PMP and CSTE certified hands - on Software Quality Assurance Leader with 17 years of progressive experience in Software Quality Assurance, Process and People Management.
• Proven track record of successfully managing and leading diverse teams to new levels of success in a variety of highly competitive, cutting-edge and fast-paced environments.
• Managed manual, automated and performance testing teams, test planning, development of test strategies and execution.
• Extensive Industry experience; experience with project disciplines such as eCommerce, Merchandising, Marketing, Insurance, CRM, Mobile, SOA/Web Services, Human Resources, Airlines etc.
• Leverage technical, business and industry insight to communicate effectively with business leaders and their respective teams. Proven ability to collaborate with business partners, understand and negotiate requirements, and identify and motivate the talent required to deliver exceptional solutions.
• Expertise in agile and waterfall project management methodologies; able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

TECHNICAL SKILLS

• SOA Web Service testing TIBCO BW/MFT PeopleSoft HR/Finance Hyperion, Data warehouse, ETL, Informatica HP Quality ALM Center QTP/UFT, Performance Center Perfecto Mobile, Selenium, Appium, NeoLoad, Chef, Tricentis Tosca, AWS services, Zephyr, Sales Force CRM Cloud Microsoft Office 365, SAS/Cloud applications, Atlasssian tools (JIRA, Confluence, Bamboo, Clover) Software QA Management: Enforcement of QA Process and Policies- Budgeting, planning, trend Analysis, cost optimization Test Environment, Test data Management project management skills/ Interpersonal and communication skills QA COE, Release Management COQ evaluation to maximize ROI Iterative development Methodologies (Agile-SCRUM) Test Driven development Value-Added Leadership: Organizational Strategic Initiatives Training and quality awareness Cross-Functional Supervision Effectively work within all levels of the organization Team Building & Mentoring Business & IT Planning Cost Benefit Analysis, TTM Achieve delivery goals Vendor Management, Open Source tools strategy, Product transformation initiatives Testing tool Evaluation and selection

TECHNICAL SKILLS

Testing Tools: HP Quality Center 8.2/10.00,ALM 11, 11.5, QTP, UFT, Load Runner, Performance center

Languages: Visual Basic, ASP, .Net, Java, C/C++, COBOL

Operating systems: UNIX, Windows-NT/95/98/2000/XP/NT, Mainframe, Tandem

Databases: Oracle 9i/10g/11g, DB2, MS access, DataCom

Other Tools | Techniques | Methodologies: TOAD, SQL*Plus, Ultra Edit, PEGA (PRPC), TIBCO BW/Policy Manager/TIBCO Administrator, MDM, SFDC (Salesforce CRM Cloud), Selenium Web Driver, Gems, Informatica /ETL, eGate, XML, Visio, WRQ reflection, SQL Server, Terminal Service client, Visual source safe (VSS), MS office Products, Widows Share point (WSS), UNIX shell scripts, PL/SQL, MS Excel, MS Access, ARIS(Business modeler), MS Project, Load Runner, CMMI, SDLC, Agile, Waterfall, Configuration Management, Tandem, IBM Mainframe/TPX, Java,, People Soft HR, People Soft Finance, Hyperion, JIRA, Field Glass, Squirrel SQL tool, HP service manager, XML Spy, DB Visualizer, Diagnostics, Sites Scope, SOAP UI, Jmeter, HP Service Test, ITKO LISA, SFDC PMO Toolkit

PROFESSIONAL EXPERIENCE

Confidential, Rosemont, IL

SENIOR MANAGER, SOFTWARE QUALITY ASSURANCE

Responsibilities:

• Lead and enforce Organizational Strategic Initiatives, standards and drive innovation of effective QA activities in a large, complex enterprise wide environment.
• Effectively partner with all levels of the organization including Senior Vice President and Directors within Technology and Business teams. Functioned as a backup for QA Department Director when needed, effectively functioned as an SME and mentored Manager level resources.
• Manage QA Leads and QA Analysts located onsite and offshore for several Manual, Automation, Performance projects.
• Successfully build and enforce quality assurance guidelines and standards among various Technology groups and provide tangible feedback to improve product quality and mitigate risk.
• Engineered QA Processes & Policies and implemented it across the entire organization and conduct Organizational level QA training sessions to improve quality awareness and coordinate coaching sessions for Project teams in QA tools and processes.
• Provide domain-specific expertise and overall software quality assurance leadership for several key, high visible projects within SOA, ecommerce/mobile, Finance and HR areas.
• Identified, acquired and rolled out appropriate third party testing tools, Functioned as a Relationship Manager for the external service provider community.
• Extensively worked with agile teams and PMO to incorporate QA rules into Confidential ’ standard Agile Development and Scrum team process.
• Successfully providing QA solutions in both on-premise and hosted application delivery models
• Successfully enforced the Release management policies across the teams and collaborated with Release Managers for streamlining various releases.
• Managed testing efforts for various SAS cloud solutions such as a brand new vendor management system (Field Glass), USF vendor agreement system etc.
• Designed and rolled out standard templates library (Testing strategy, Estimation, testing summary report appropriate for QA sign off, testing status report, HPQC access and project set up request template etc.) for various QA and testing needs.
• Successfully managed department budget, prioritized, forecasted, and deployed top talent for key QA activities with cross-organization projects and programs.
• Established and enforced the usage of HPQC (HP ALM Quality Centre) for requirements, management of test planning/execution, defect management and reporting for all projects.

Technologies: - Java, SOAP UI, Jmeter, HP Service Test, TIBCO, Squirrel SQL tool, HPQC (HP ALM Quality Center), HP Load Runner/Performance Center, HP Service Manager, QTP/UFT, ORACLE, TOAD,XML Spy, TIBCO, Oracle, and SQL Server , Waterfall, Agile, Atlassian tools, JIRA, Confluence, Bamboo, Clover, Sonar, Selenium, Appium, NeoLoad, Zephyr,Chef, Tricentis Tosca, Web logic, SOA Web Services, Java, Tandem, IBM Mainframe/TPX, MS Project, Salesforce Cloud, SFDC PMO Toolkit, Microsoft Office 365, People Soft HR/Finance, Hyperion, Informatica, Web Center Portal, Field Glass, Tenrox, Kronos.

Confidential, Northbrook, IL

TEAM LEAD, QA/QC GLOBAL DELIVERY

Responsibilities:

• Successfully created quality control strategy and approach for 75+ Technology applications by interfacing with more than 10+ different areas within Allstate.
• Developed QC estimates for all applications based on application remediation needs and worked extensively with the core team to complete all remediation on time.
• Responsible for conducting daily meetings with team members to prioritize tasks, discuss issues and review documentation to ensure that the team works effectively under time and volume pressures to meet specific deadlines.
• Successfully created resource plans, Test schedule for testing (functional/regression testing, smoke performance, UAT etc) for all Marketing Technology areas.
• Responsible for resolving quality control issues escalate (when necessary) to the Data Center Migration leadership and program team as appropriate.
• Identified application dependencies/risks for various remediation and migration effort
• Responsible for facilitating our wave deployment approach within the quality control teams.
• Performed data coordination with major areas like GTE /HRM/ECM to synchronize data across various applications.
• Responsible for deviation management and defect reporting and conducting daily defect Triage calls
• Responsible for deployment planning and production deployment smoke testing
• Responsible for managing Change Requests (change controls) in terms of testing and implementation and smoke testing for production support activities.
• Successfully created the end to end test (E2E) and Dev/Test/UAT environment strategies.
• Responsible for analyzing, reviewing functional requirements and technical specs for specific project
• Identified appropriate test stages and techniques to be used during testing and guides the project team through to implementation.
• Performed data coordination for the entire project with various teams and GTE
• Responsible for monitoring, escalating and communicating risks identified within the test strategy.
• Worked on various change requests (CR), Production Smoke testing and post production support

Technologies:- Quick test professional(QTP), Mercury Quality Centre 10.00, JAVA, .Net, XML, Oracle 10g/Oracle 11g, TOAD DB2, PEGA (PRPC),DML, UNICA, TIBCO,, Mainframe, Windows SharePoint WSS Tivoli, VSS, Visio, SOA Web services, J-meter, Ultra Edit, SQL Server, WRQ reflection, WebEx, Terminal Service client etc.

Confidential, Chicago. IL,

QA CONSULTANT

Responsibilities:

• Identified appropriate test strategy for testing
• Developed Test Plan document based on requirements /design/ other project documents
• Developed detailed test scenarios based on the business/functional requirement documents
• Responsible for functional, Integration and Regression Testing and monitoring
• Involved in defect management process
• Involved in User Acceptance Testing (UAT) with business clients/users
• Data validation and Database integrity testing done front end and back end systems by executing SQL scripts and Procedures
• Performed cross browser functionality for the various applications.
• Executed test scenarios/ diagnosed problems and managed the defects using Test Director

Technologies: Windows NT, JAVA, .Net, XML, Oracle 9i, SQL server, HTML, Java, J2EE, XML, Test Director, TOAD, Win Runner, Test director 6.0,UNIX,MS Access