SUMMARY

• Entrepreneurial, technical savvy, financially astute business leader with a time - tested record of accelerating growth and profits in businesses ranging from Fortune 500 corporation to startup enterprises.
• Visionary strategist and change agent with an executive-level grasp of organizational development across the entire business cycle. Top-prducing executive with15+ years' expertise in various industries, leading high-performance teams to record-breaking revenues and growth within declining market conditions.
• Renowned as a resilient, high energy, dynamic, thought team builder and leader with exceptional sales, relationship management, and strong acumen for operational leadership at Executive level, adept at bringing people together, instilling shared vision, fostering collaboration, and "making things happen". Expertise in turning around underperforming business units/sales teams.
• Developed strong interpersonal and communication skills. Ambitious and enthusiastic, ability to learn and adapt quickly and provide results under pressure. Experienced in project management and team leadership. Looking to lead the Business Information Solutions and Processes, initiatives of a large enterprise, and audit, compliance, regulatory projects by playing a key leadership role in strategizing, managing, planning, designing, developing, implementing and supporting integrated business information solutions.
• Accomplished Executive with first class communication skills, long track record of successful management, a combination of vision and corporate realisms, domestic and international experience in operations, oversight, multichannel product distribution and marketing involving both start-up and growth organization.
• Result-oriented, decisive leader with proven track record of teambuilding and collaborator, proven success in new opportunity identification and strategic positioning for teamwork improvement organizations worldwide. An inspiring and motivational leader with first-rate interpersonal skills and ability and passion to develop vision of organizations.
• Orchestrated the development of Mission Statement & Corporate Values, as well as detailed action plan.
• Delivered company strategy and operations as part of the Executive Committee.
• Refined organizational structure to consolidate, streamline and delineate necessary functions. Achieved fill-in rate of 90% for all leadership roles. Managed the Sales, Marketing, HR, IT, and supported other departments.
• Delivered high performance organization and teams by revamping HR structure and aligning decision making with strategic goals, resulting in happy, hardworking employees emotionally vested in success of the organization. Hired, trained, and evaluated employees.
• Negotiated and drafted contracts with business partners, clients, and vendors. Oversaw all master contract renewals and ensured contractual obligations were being met by all contracting parties.
• Optimized successful day to day operations of complicated multi-disciplinary organization.
• Recognized for establishing, growing, and managing top performing teams. Skilled in recruiting, developing and leading engineering, business development, product management, operations, and logistics teams to consistently exceed goals across constantly evolving business and market environments.
• Strong innovation, transformation, and growth leadership. Proven success in introducing standards, outsourced models, and operational best practices that have reduced operating expenses, improved quality, and increased production and overall market share.
• Proven track record of leading geographically dispersed divisions, fostering collaboration and resolving conflicts, mentoring and coaching to improve level performance, and leveraging the best in industry through delegation tactical responsibilities to the right team members. Extensive business background in international, multi-cultural environments.
• Extensive experience managing projects ranging in combined budget size from $5K to $30M in matrixed PMO environment.
• Highly proficient in SDLC methodologies such as Agile, Scrum and Waterfall. Proven ability to analyze, mitigate and resolve audit findings with no issues.
• A key member of the senior executive team charged with the responsibility for the formulation and implementation of the strategic direction and the alignment of information technology resources in support of the company's business strategic direction.
• Core Competencies - visionary leadership, key partnership development, organizational restructuring, team development and leadership, team collaboration, mentoring and coaching, staff development-promotion, leadership development, global strategic alliances, risk management, organic business growth, performance improvement, budget/sale forecasting, strategic leadership, and change management.
• Global competencies - recognized ability to work across varying cultures, local business climates and localization of process management tailored to the needs of the business. Offer outstanding talents in strategic & business planning, resource loading (recruiting/staffing), resource leveling (sharing resources), procurement (outsourcing), team building, team consensus, budget management, developing project scope (budgets, timelines and deliverables), customer relationship, cost avoidance, benchmarking and metrics, continuous design improvements and conducting status meetings and customer reviews. Driven by new challenges and desire to be successful in all endeavors. Immense by enjoy navigating all aspects of complex projects. Analytical problem-solver with proven success in designing and implementing systems across multiple platforms. Key QA accomplishments: 25% production trouble tickets reduction. 100% test environment stability increase. Reduced trouble ticket resolution time. Migrated release cycles from daily to quarterly. Hired results-oriented testing team. Instituted Mercury Automated testing tool.

PROFESSIONAL EXPERIENCE

Confidential, California

Program Management - Audit, Compliance, Security

Responsibilities:

• Successfully delivered development, maintenance, and enhancement of Disney Technology Solutions and Services (DTSS) security correction program in collaboration and coordination with management audit and business units.
• Improved and streamlined process, program management practices across security control gaps and best practices in alignment to processes, regulatory compliance, organization, policy, and technology.
• Improved closure of risk gaps and audit findings within the set timeline in partnership with management audit, security operations, and compliance team in development of effective remediation plans to ensure agreement on appropriate solutions, adherence to internal policies and procedures, ongoing compliance.
• Optimized team in internal audits to ensure in compliance with policies and procedures for operating and corporate units companywide
• Prepared weekly reports of audit findings and performance dashboard and conducted reviews and presentations to various levels of management.

Confidential, Woodland Hills, California

VP, Project Management Office

Responsibilities:

• Delivered cross-functional strategies in alignment with organization's stated mission/vision/values.
• Introduced and delivered innovative products/services to customers.
• Introduced Project Management Office and implemented Project Management Lifecycle methodology, standards, procedures and best practices across organization.
• Delivered Business and Information Technology related projects.
• Delivered PMO & IT Governance Strategic Planning..
• Produced Budgets Forecasting & Planning across projects.
• Optimized Resource Planning and Allocation across projects.
• Produced and delivered the change management process and related communication needs of a project or business and detailed improvement proposals.
• Effectively coached and guided senior executives on communications best practices and messaging to help support change adoption and align IT with Business. Developed a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Introduced and delivered a structured change management approach and methodology for the people side change caused by the project and its change efforts.
• Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address the concerns.
• Conducted readiness assessments, evaluated results, presented findings in a logical and easy-to-understand manner, and created and manage measurement systems to track adoption, utilization and proficiency of individual changes.

Confidential, Los Angeles, California

Senior Project Manager

Responsibilities:

• Maximized project team consisting of Information Security team members, business PMs, vendor PMs, and other internal resources on successful delivery of Office365 (office suite, exchange, sharepoint, onedrive) migration for 1,500+ users and shared mailboxes, Enterprise Mac Management (Mac OS and devices) tool Casper for School of Medicine (SOM), and business oriented projects or programs involving several sub-projects, other project managers, and concurrent project efforts from the enterprise and strategic project portfolio with 15+ participants and/or up to a $2M budget. Partner with training and education team on users' office 365 adoption.
• Produced new PMO foundation and process or improved existing PMO process, services marketing/quality, account management and subordinate development & supervision. Created documentation standards for PMO and maintained and archived project artifacts and information
• Provided project management support and consultancy to other project managers through the appropriate use of the relevant project methodology, processes, procedures, change controls, risks management, requirements gathering, gaps analysis and presentation.
• Introduced and delivered project charter, project plan, clear and written communication plan, and verbal communications in all document and interactions.
• Introduced and identified risks and resolution.
• Defined and documented project measure of success and proactively managed change control process.
• Provided insight around potential risks and opportunities, resolved conflict or issues in a timely fashion, initiated resolution and delivered results.
• Registered, managed, and secured necessary approvals for service/incident/change requests in Remedy.
• Prepared weekly project roadmap, status report/dashboard to Upper Management and Executive.

Confidential, Woodland Hills, California

Senior Project Manager

Responsibilities:

• Maximized a project team consisting of Information Security team members, business PMs, and vendor PMs, and internal/external resources on the successful delivery of NextGen, Network Sensor, Enterprise Governance, Risk & Compliance application & Infrastructure and business oriented projects or programs involving several sub-projects with 15+ participants and/or up to a $2M in combined budget utilizing Waterfall, PDLC, and Agile methodology.
• Successfully delivered Network Sensors and mitigated internal and external threats surfaced in production data center. Successfully delivered next-generation Endpoint protection technology project to mitigate and to prevent endpoint malwares.
• Led Enterprise Governance, Risk, Regulatory, and Compliance project and completed third-party Vendors selection process. Participated in architecture and design business workflow & process roadmap.
• Led joint business requirements session with key stakeholders from impacted business units including Contact Center and IVR units. Developed RFP for Vendors response and managed RFP evaluation, scoring, and contracts in coordination with InfoSec stakeholders, Procurement team, and Finance.
• Introduced and delivered project charter, project plan, clear and written communication plan, and verbal communications in all document and interactions.
• Introduced and identified risks and resolution.
• Introduced and documented project measure of success and proactively managed change control process.
• Led the evaluation, architecture, design and successful implementation of Business Continuity projects.
• Managed cross functional leads to ensure alignment with master level project milestones.
• Managed project scope, activities, budgets, resources, schedules, risks, and reporting.
• Led project completion, project closure activities and documentation.
• Ensured all expectations are clearly defined, documented and measureable success points identified.
• Delivered insight around potential risks and opportunities, resolved conflict or issues in a timely fashion, initiated resolution and delivered results.
• Registered, managed, and secured necessary approvals for service/incident/change requests in ServiceNow.
• Prepared weekly project roadmap, status report/dashboard to Upper Management and Executive.

Confidential, California

Senior Project Manager

Responsibilities:

• Delivered Global Security Program Implementation project utilizing Waterfall and Agile methodology in which resulted as audit and compliance foundation for Infrastructure, Applications, HR, and Support Desk using ISO and PCI 27002 policies as standards.
• Introduced and delivered documentation around and compliance, scope and objectives, risk identification and resolution, prioritization and escalation, cross-functional dependencies or impacts, change control process and project governance strategy and plan in partnering with C-level Executive and Senior Management.
• Managed cross functional leads to ensure alignment with master level project milestones.
• Managed project requirements gather, activities, budgets, resources, schedules, risks, and reporting for key stakeholders, developers, business analysts, customers and other team members.
• Led and managed multiple complex projects.
• Led project completion, project closure activities and documentation. Ensured all expectations are clearly defined, documented and measureable success points identified. Ensured project management standards were followed.
• Introduced and delivered clear and written communication plan, and verbal communications in all document and interactions.
• Produced and delivered risks and resolution.
• Published global company's polices for HR, Technology and Service Desk.
• Introduced and delivered new PMO foundation and process or improved existing PMO process, services marketing/quality, account management and subordinate development & supervision.
• Oversaw the PMO process implementation and ensuring that information concerning content (deliverables, risks, issues) passes to and from project sponsors. Set standards for how projects are run.
• Gathered project data and production of information for management review.
• Provided leadership in best practices.
• Being a main source of guidance and advice for project managers.
• Managed and facilitated portfolio management process.
• Reduced operational issues of PMO by, focusing on the project interface with project leaders, project teams, and technology and interface issues.
• Delivered project management expertise and support to the Global IT and Companywide with a special focus on Security and Compliance initiatives.
• Provided project management support and consultancy to other project managers through the appropriate use of the relevant project methodology, processes, procedures, change controls, risks management, requirements gathering, gaps analysis and presentation.
• Introduced and delivered documentation standards for PMO and maintained and archived project artifacts and information.

Confidential, Simi Valley, California

Service Delivery Consultant

Responsibilities:

• Introduced the project approach and methodology that best suited task requirements and organization environment and applied methodology and tools to project delivery.
• Estimated, planned, communicated, and executed resulting project plans and detailed project tracking controls.
• Coordinated with resource team to identify and secure necessary resources (internal and contract) in providing the right mix of expertise and skills for the project.
• Managed day-to-day project operations, serving as the functional and domain expert on the project team.
• Delivered quality oversight on deliverables prepared by the project team before submitting to Senior Management.
• Delivered quality assurance on project documents and business deliverables, including repository management to meet audit needs.
• Built and motivated teams by helping individuals maximize their potential.
• Conducted team engagement reviews and mentored resources.
• Served as primary day-to-day business and team contact for project.
• Facilitated working sessions and led recurring project status meetings.
• Delivered long-lasting, trusted advisor relationships with business.
• Accurately forecasted revenue, profitability, margins, billing, and resource utilization.
• Led proposal efforts including project approach, solution design, resource planning and cost estimation.
• Provided project oversight and stakeholders' management, and secured new opportunities within and existing account relationship.
• Spearheaded several complex budget and resources planning and forecasting activities utilizing Clarity, PCMWEB, and Nexus. A key member of the senior executive team charged with the responsibility for the formulation and implementation of the strategic direction, processes improvement, budgets/resources planning and the alignment of information technology resources in support of the company's business strategic direction.
• Provided guidance and leadership to all team members. Acted as a mentor and role model for other team members.
• Proactively worked with Senior Management to define and document; scope and objectives, risk identification and resolution, prioritization and escalation, cross-functional dependencies or impacts, change control process and project governance strategy and plan.
• Challenged to adapt the EMCS, Six-Sigma DMAIC, and Agile methodology and integrate disparate technology arising from recent company acquisition. Key activities entail development and management of budgets and resources, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates. Manage directly 50+ staff members.
• Introduced and evaluated the change management process and related communication needs of a project or business and delivered detailed improvement proposals.
• Effectively coached and guided senior executives on communications best practices and messaging to help support change adoption and align IT with Business. Developed a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Applied a structured change management approach and methodology for the people side change caused by the project and its change efforts.
• Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address the concerns.
• Conducted readiness assessments, evaluated results, presented findings in a logical and easy-to-understand manner, and created and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Registered, managed, and secured necessary approvals for service/incident/change requests in ServiceNow.

Confidential, Los Angeles, California

Senior Project Manager

Responsibilities:

• Successfully delivered key business initiatives associated with Smart Device, Smart Office aka Document Management projects utilizing Waterfall and Agile methodology.
• Introduced and delivered RFI (Request for Information), RFP (Request for Proposal).
• Evaluated Vendors' responses completed tabulated score and short-listed Vendors.
• Managed third-party vendor resources.
• Participated in architecture and design business workflow & process roadmap.
• Led the evaluation, architecture, design and successful implementation of Business Continuity projects.
• Managed cross functional leads to ensure alignment with master level project milestones.
• Managed project requirements gather, activities, budgets, resources, schedules, risks, and reporting for key stakeholders, developers, business analysts, customers and other team members. Ensured all expectations are clearly defined, documented and measureable success points identified.
• Led and managed multiple complex projects.
• Delivered project completion, project closure activities and documentation.
• Introduced and delivered clear and written communication plan, and verbal communications in all document and interactions.
• Introduced and delivered risks and resolution.
• Introduced and delivered project measure of success and proactively managed change control process.
• Provided insight around potential risks and opportunities, resolved conflict or issues in a timely fashion, initiated resolution and delivered results.
• Delivered weekly project status report/dashboard to Upper Management and Executive.
• Delivered phased tollgate deck and secured approvals.

Confidential, Simi Valley, California

Service Delivery Manager/Change Manager

Responsibilities:

• Introduced and delivered the change management process and related communication needs of a project or business and develop detailed improvement proposals.
• Effectively coached and guided senior executives on communications best practices and messaging to help support change adoption and align IT with Business. Developed a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Applied a structured change management approach and methodology for the people side change caused by the project and its change efforts.
• Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address the concerns.
• Conducted readiness assessments, evaluated results, presented findings in a logical and easy-to-understand manner, and created and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Introduced and delivered RFPs. Facilitated and/or attended joint requirements sessions (JRS), joint application design (JAD) and development sessions with business, Executive, vendor, project team, and IT technical staff to gather business requirements for assigned development projects.
• Aligned master level project milestones in partnering with cross functional leads.
• Managed project requirements gather, activities, budgets, resources, schedules, risks, and reporting for key stakeholders, developers, business analysts, customers and other team members.
• Introduced and delivered clear and written communication plan, and verbal communications in all document and interactions.
• Introduced and delivered risks and resolution.
• Introduced and delivered project measure of success and proactively managed change control process.
• Managed third-party vendor relationships. Participated in architecture and design business workflow & process roadmap. Led the evaluation, architecture, design and successful implementation of Business Continuity and BAC Transition projects. Prepared weekly project status report/dashboard to Upper Management and Executive. Prepared and presented phased tollgate deck and secured approvals.
• Registered, managed, and secured necessary approvals for service/incident/change requests in ServiceNow.

Confidential, California

Senior Project/Program Manager

Responsibilities:

• Awarded and delivered Web-based integrated SDLC Attached/Detached Housing PeopleSoft 8.x, SAP/mySAP CRM/ERP, Financial, Loan acquisition/origination, Construction, HCM project, from inception to successful conclusion on open budget and 10 to 15 resources.
• Key activities entailed development and management of budgets, hiring and training staff, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates. Reduced production trouble tickets by 25%.
• Awarded and delivered multiple projects for IT, from concept to production launch with budget in the ranges from $3 million to $12.5 million with 15 to 35 resources. Spearheaded several complex Insurance related system design projects with particular emphasis on design activities, identity management, assessment and implementation. Key activities entailed development and management of budgets, hiring and training design staff, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates. Key player in advocating, producing and delivery of PM procedures for PMO division. Introduced and delivered Best Practices, Methodology, Standards and Procedures defined by PMO. Risk Management, Budget control and monitoring, Scope change control, Quality Assurance and Mentoring.
• Successful delivered Intranet and Extranet web-based client-server Sales and Forecast, Financial, Supply Chain Reporting and Content Management Portal and Infrastructure Upgrade project, from inception to successful conclusion including identity management, assessment and implementation with budget of $1 million and 5 to 15 resources. Key activities entailed development and management of budgets, hiring and training design staff, interfacing with staff and clients during project cycle and meeting project milestones and delivery dates. Saved over $68,000 quarterly in reporting process management by efficiently using Web-based Reporting tool and talents of in-house development teams.