AREAS OF EXPERTISE
- Project Management
- Data Analysis
- Training
- CRM Management Use Case
- Testing Software Implementation
- Web Development
- Problem Solving Customer
- Service Risk Management
- Presentation Delivery
- Scheduling Resource
- Management Budget
- Allocation Communication
PROFESSIONAL EXPERIENCE
Project Manager
Confidential, McLean, VA
Responsibilities:
- Concurrently manage 4 - 6 SAAS implementations
- Configure 15 various third party vendor integrations for AMS
- Create custom CMS pages utilizing HTML, CSS and Javascript
- Deliver AMS production environment between 2 - 6 months
- Maximize client sponsorship opportunities with add-ons
- Create and maintain client analytics dashboard for project metrics
- Lead kick off, requirements gathering and status meetings
- Maintain communication with developers for custom development via Jira
- Document client processes and provide training as requested
Sr. Purchasing Analyst
Confidential, Arlington, VA
Responsibilities:
- Gatheird business requirements across 5 departments for vendor management system implementation
- Served as a consultant to assist department leads in defining and refining business processes
- Documented process flows for each department using Microsoft Visio
- Led weekly project status meetings with executive staff
- Created use cases and led UAT sessions with department leads and end users
- Created training materials and system rollout strategy for 60 - 80 internal staff across 5 departments
- Developed support plan for teh on-boarding of 1800+ vendors and led vendor support team of 6 staff
Business Application Specialist
Confidential, Arlington, VA
Responsibilities:
- Reduced annual application expenses by 50% through teh conversion of existing systems, business processes and data sets into CRM, CMS and SharePoint 2013
- Conducted AMS vendor evaluation against 7 vendors for new CRM replacement
- Coordinated data integration, data entry and reporting for CRM with use of SQL
- Refined data entry SOPs for CRM and provided training for 12-20 staff across Membership and Finance departments
- Managed 5 application and web development projects
- Led UAT sessions with staff and reported feedback to developers
