SUMMARY

• Over 2 decades of progressive, hands on techno functional experience working on IT solution delivery involving multiple technologies and complex interfaces on large engagements including new initiatives, infrastructure/software upgrades,System modernization, enhancements,maintenance projects,network/business data security or vendor specific special projects.
• Proven success delivering mission critical projects for fortune 500 companies, Federal/State government agencies
• Reliable project management using Agile and Waterfall methodologies for projects demanding near ZERO defects and 24*7 availability
• Expertise in Business data intelligence,reporting tools working on projects with several data sources having large data warehouse/data mart having complex ETL rules.
• Expert creating predictive analytics/trends via interactive data visualizations, dashboards helping leadership make intelligent decisions resulting in generating additional revenue, enhanced organizational efficiency, reduced operational cost, Increased ROI,help target new avenues of business or plan/update business strategy for the targeted audience
• Knowledgeable in developing advanced statistical analysis of data using R Programming.
• Proficient in suggesting process improvements fraud detection,business data security.
• Worked with multicultural diverse project teams spread across the globe in onsite/offshore mode in Virtual setup
• Directly work in close coordination with senior executives,stakeholders, mid - tier leadership teams from internal and external organizations.
• Proven excellence in customer and vendor relationship management.
• Significant contribution in business development efforts by working on organizational initiatives RFI,RFP to expand into new business territories

TECHNICAL SKILLS

• Expert managing large IT engagements
• Proficiency in Oracle eBusiness Applications customer relationship management suite (Oracle Siebel CRM certified consultant) -eClinical,ePharma,Public Sector,Sales,Service,Marketing, eCommunications
• Data warehouse: Informatica
• Hands on experience working on OBIEE(Oracle Business Intelligence Enterprise Edition), Business Objects, Microstrategy, familiarity with Tableau, QlikView, Splunk
• Advanced statistical analysis of data using R Programming
• R,SQL/PL SQL,VB Script, Java Script. Knowledgeable in C,C++
• Oracle, MS SQL, MS Access, Sybase quality control procedures, testing
• HP ALM,PVCS Tracker, JIRA, SQL developer, SOAPUI
• MS Project,Version One,PVCS,Primavera
• Product owner/Business and data analysis

PROFESSIONAL EXPERIENCE

IT Project/Program Manager

Confidential, Washington DC

Responsibilities:

• Successfully lead multiple mission critical projects from inception to completion for USPS and its high profile clients in an effort to help generate, assure, streamline revenue and to secure networks from Cyber threats and vulnerabilities.
• Implemented several key projects to transmit files using EDI (Electronic Data interchange) format following EDIFACT and X12 standards using AS2.
• Agency liaison with key USPS Customers and vendors to implement mutual strategic initiatives, define and develop requirements and implement the solution.
• Project management including initiation, planning, execution, monitoring and control, Go/No-Go decisions,Implementation, closure, Post production activities, preparing case for annual budget for next fiscal year projects, prioritization with stakeholders,leadership teams
• Create and maintain various project artifacts for estimation,Project Charter,WBS, Resource Allocation, Estimate,schedule, Project Plan for managing requirements, change requests,testing,communication, implementation, maintain risk, issues log, closure.
• Create and manage project Schedule using MS Project
• Active participation in reviewing solution design, demos, provide inputs to various project teams
• Review overall infrastructure, performance, deployments, go live and fall back plans with technical, network, security teams
• Provide periodic reports, communication to senior leadership, stakeholders, CCB, portfolio managers,PMO

Applications: Oracle database, SQL, ALM, Microstrategy, A, Java, EDI (Electronic Data Interchange)

Project manager - Functional- Lead

Confidential, Montgomery County, MD

Responsibilities:

• Functional owner and responsible for successful delivery of the key functionalities for all major operations and applications for this agency having more than 700 requirements, integration of hundreds of programs across multiple business units within the agency.
• Integrated multiple service programs to enhance service delivery to less fortunate people in the society improving efficiency of the agency staff and serve larger community by streamlining efficient use of funds.
• Merged legacy systems operations into active applications in order to retire old technology applications that are no longer supported.
• Retired paper documentation, increased efficiency, lowering operational cost.
• Delivered more than 35 presentations for various groups of around 500 business users and educate them to bring them together to adapt to new processes
• Generated business/data/reporting model for several key statistics to evaluate service providers, plan/program success, funds allocation,clients served, improvements,fraud detection

Applications: Oracle CRM Public Sector, Databases - Oracle 11.1.1.7, 9i, OBIEE, JIRA

Project Manager -Sr BA

Confidential, Washington D.C.

Responsibilities:

• Successful delivery of multiple upgrades for technical enhancements
• Roll out of multiple major releases to deliver complex key functionalities to enhance user experience and improve efficiency and generate more revenue.
• Merged legacy systems operations into active applications in order to retire old technology applications that are no longer supported.
• Implemented capability so that external vendors can submit bulk claims.
• Released the online account statements functionality and retired the paper statements for most of the accounts thereby increasing the efficiency, lowering operational cost.

Applications: Oracle CRM Public Sector 8.1.X, 7.7.X, Databases - Oracle 11.1.1.7, 9i

Director

Confidential

Responsibilities:

• Responsible for design, development, roll out of the Siebel implementations for the fortune 500 clients. Manage Siebel CRM group operations.
• Met with external clients to understand their needs and roadmap and presented a plan with identified scope items that can improve the processes and help their business thereby bringing more business for the company.

Project/Program manager - Principal Consultant

Confidential

Responsibilities:

• Worked on several IT Projects developing and deploying applications based on Oracle Siebel CRM, Business Analytics, OBIEE(Oracle Business Intelligence Enterprise Edition) and played various progressive roles including - Project/Program manager,Business Process Architect /Siebel Business Analyst, Siebel CRM/OBIEE test team lead
• Program management to Set Up managed test center to provide 24*7 work coverage for Critical time sensitive projects working with teams across the globe responsible for delivery and testing for projects spanning multiple technologies including SAP, Mercury test automation, Siebel
• Managed Business Analytics test team
• Active participation throughout all phases- User requirement, design sessions for the new Data warehouse and reporting applications, development, testing and successful implementation.
• Worked closely with Informatica ETL team to create source to target data mapping sheet
• Developed test cases to test BI solution, Performed testing of complex ETL rules after incremental and full load is performed in Informatica data warehouse.
• Developed Ad Hoc Analytics reports using Siebel Answers and developed reports using dashboards
• Scheduled iBots/scheduler to distribute the reports to user groups
• Interacted with leadership of the other business units within the client company to understand the impact of the changes happening in the upstream and downstream applications that may impact our group. Highlight those with the leadership and drive the blocking issues to closure that may be a risk to the release success and works towards contingency plans as appropriate.
• Active participation in the change management process providing estimates for the change requests submitted by Change Control Board.
• Drives the process improvements within the team in terms of operation/processes.

Senior Software Engineer

Confidential

Responsibilities:

• Customized out of the box Siebel CRM package by configuring using Siebel Tools and SiebelVB scripting, Business automation using Assignment Manager and Workflow Manager
• Developed complex workflow to interact with various technical platforms with Vitria as Middleware.
• Involved in design and scripting of custom business services, Integration Objects, Virtual Business components using Siebel Visual Basic to integrate with various legacy applications.
• Configured base data for Program, Segment, Cell, Campaign, and Offer modules for Siebel Marketing.
• Legacy data import through EIM and configuration of workflow requirements. Design and implementation of Assignment Manager based on Hierarchy, and skill profile of team members.
• Prepared the layout of the application by configuring the applets and the Virtual Business Components.
• Designed and developed OLAP Cubes slices and configured dimensions.
• Key role in loading and writing retrieval SQL expressions.
• Created business services using Siebel VB to retrieve the data from OLAP database.

Senior Software Engineer

Confidential

Responsibilities:

• Customized out of the box Siebel CRM package by configuring using Siebel Tools and Siebel VB scripting, Business automation using Assignment Manager and Workflow Manager
• Design and develop application using Powerbuilder, Sybase, Microsoft Visual Basic, Access as per client requirements and suggest process improvements. Implement the code in the head quarter and support the teams for national level roll out. Support Post production issues if any and enhancements.