SUMMARY

• Accomplished IT Leader wif a proven record of developing, integrating, managing and delivering business - critical, data-driven IT solutions across teh full software development life-cycle. Customer-focused leader of cross-functional teams wif proven client relationship management capabilities in driving collaboration across global teams to deliver on commitments and exceed customer expectations.

AREAS OF STRENGTH

• Program & Project Management
• Business Intelligence & Analytics
• Client Relationship Management
• AGILE Methodology - Scrum Master
• Business Analysis & Modeling
• Telecomm - Business Analytics
• Global Collaboration & Communications
• Big Data Analytics / Data Architecture
• Leadership, Coaching & Mentoring
• End-to-End Software Development Life-cycle

TECHNICAL SKILLS

• Unix/Linux Cloud Solutions; Database Design & Application Development (Oracle SQL); Data Warehouse Architectures; Data Modeling & Data Mining; Business Intelligence & Analytics Development; Web/Java Development; Cloudera Hadoop HDFS Big Data Eco-system; Unix/Linux shell, Python, R, Tableau; J IRA; MS-Office Suite.

PROFESSIONAL EXPERIENCE

Confidential

Lead Project Manager

Responsibilities:

• Managed Software Development for adding & integrating new Telecomm features across Enterprise Systems
• Effectively led large enterprise systems development wif $9M+ budget delivering on Project Milestones & Releases On-time and On-budget meeting high customer satisfaction through a blended Waterfall and Agile Methodology.

Confidential, New York, NY

Senior Manager

Responsibilities:

• Led Software Development Teams to Deliver Custom Workforce Management systems for external clients to optimize Workforce Scheduling & Planning for Global Energy industry clients.
• Effectively Managed a team of application developers and delivered Project Releases On-time and On-budget meeting high customer satisfaction through an Agile Sprint Methodology as Scrum Master.
• Primary customer-interface to analyze business requirements, led teh Business Analysis & Solution Design for custom software integration helping teh client reduce workforce costs and supported overall increased profitability.

Confidential, Basking Ridge, NJ

Program Manager

Responsibilities:

• Successfully Program Managed over 125 Maintenance Initiatives for Software Platform Upgrades, Security, and DR; met all client Operational commitments (SLAs) and delivered all Maintenance Releases On-time & On-budget.

Application Development Manager

Confidential

Responsibilities:

• Managed U.S. and Globally-based teams up to 50 headcount on annual Budgets up to $6M.
• Effectively Managed a Department of 38 application development teams which met Financial & Technical Objectives while fulfilling all Customer Requirements through delivery of Enhancement Projects & Maintenance support.
• Delivered over 20 Projects annually and deployed all releases On-time & On-budget wif high customer satisfaction.
• Primary customer-interface to analyze business requirements, estimated, planned, designed & deployed solutions which increased Sales & Revenue for client organizations.
• Led teh development of Sales & Marketing applications including Business Intelligence Analytics / Decision Support Systems, Sales Pricing, Quoting & Contracting systems across Unix/Linux and Windows Desktop Platforms.
• Led Collaboration of teams across multiple Organizations & Geographies (on-shore / off-shore) thru teh full End-to- End SDLC of Systems Analysis, Design, Development, Testing, Deployment & Production Support.
• Met & Exceeded Customer Satisfaction goals by understanding customer needs, building strong relationships, managed escalations, provided on-going status reporting and overseeing customer communications.
• Effectively HR-Managed People resources via goal setting, ratings, performance feedback & staffing/de-staffing,

Senior IT Specialist

Confidential, Murray Hill, NJ

Responsibilities:

• "Big Data" Analytics Platform Architect delivering business-value from massive Call-Detail in near real-time.
• Designed & Developed Business Intelligence Solutions for Sales, Marketing, Finance & Executive reporting Confidential teh market-level, customer-level & phone-line level, improving teh business by reducing teh reporting-lag from months down to 1 day allowing for actionable decisions which ultimately increased Revenue & Profitability for teh Business Customers marketplace.
• Led teh Architecture, Design & Implementation of complex Business Intelligence / Analytics systems in a Data Warehousing / Data Mart Strategy.
• Direct client-interface to interpret business needs and delivered Statistical Modeling Data Analyses, as both ad-hoc reporting and production solutions.
• Developed Unix/C, shell, Oracle Database, Apache Web server and S+ Statistical analyses & reporting systems.
• Delivered high quality Data Analyses and Production Systems Solutions on a timely basis via a flexible & iterative customer-focused approach.
• Deployed innovative web-based analytics Dashboards of near real-time network-recording & customer churn reports for actionable decision-support of teh business telecommunications marketplace, which increased Sales, improved Customer Retention and drove overall Profitability.