Executive Assistant/Office Manager Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Executive Assistant/Office Manager

Confidential

Responsibilities:

Supervise & coach office services staff, IT Tech and contractors
Review all operating expenses, including vendor invoices, contracts & expense reports
Draft, edit and send any/all mass communications to office
Plan, manage and attend conferences, meetings, leadership retreats, training sessions, seminars, holiday parties, etc.
Provide executive assistance to office managing partner and others, as assigned
Maintain vendor relationships & provide guidance on office supply ordering, delivery services, copy center and other routine office needs

Executive Assistant

Confidential

Responsibilities:

Product Planning Analysis

Confidential

Responsibilities:

Executive Assistant

Confidential

Responsibilities:

PCC Specialist

Confidential

Responsibilities:

Process orders to make changes to both Residential and Business accounts, including phone service changes, T1 service changes and other non-telephony related services
Coordinate and Turn Up services for new T1 customers
Monitor the daily suspension and restoration of service
Process monthly audits
Maintain and review daily, weekly, and monthly reports
Respond to all interoffice correspondence directed to the provisioning department

Executive Assistant

Confidential

Responsibilities:

Technical Administrative Specialist

Confidential

Responsibilities:

Answer and respond to customer needs regarding services provided
Post and process payments to individual accounts
Work with network providers (local, long distance and internet) to provide any necessary assistance to the customer
Disconnect customers due to non-payment
Rotate repair phone with other specialist which involves after hours and weekend support
Complete miscellaneous tasks assigned by management

Directory Assistance Operator

Confidential

Responsibilities:

One of few selected Infone operators to service elite customers
Research and process necessary corrections and modifications to the enhanced directory assistance database that is utilized to process all calls
Maintain a top percentile score for quality monitoring scores in the call center
Answer incoming directory assistance calls in a friendly and timely manner
Retrieve requested listing by searching the multiple databases, using alternative search methods, spellings, listings or category searches when needed
Provide enhanced services such as directions, movie listings and event information for venues to name a few
Report accurate call statistics by preparing and submitting call tallies, updated forms, and credit forms