SUMMARY

• Extensive emphasis on personnel management and diversified hardware and software knowledge in computer technology, WAN/LAN and UMTS operations, Telecommunication and Application Systems Support, in addition to eight years as an IT Project Manager/Coordinator. Tier 2 Help Data Center Support and 4 years as a Network Operations Manager.
• Sets priorities, recommends strategy, and makes tactical improvements in the service and delivery of operational and project activities. Takes initiative with a can do attitude.
• Efficient organization and communication skills, established work ethic, motivated, dependable, enthusiastic team player. Proven ability to work effectively in a fluid, fast - paced production environment.

TECHNICAL SKILLS

• Metasolv Telecom Business System (TBS), All Windows Workstation, MS Exchange Server, VFO ASR Circuit Ordering, Granite, Web XNG, AOTS/REMEDY, IP Flex, SOTS, Customer Billing, Verizon and Centurylink Ordering Tools, CTS File Ticket Design, TIRKS, Data Center Software. MS Office Suite 2003-2013, Word, Access, Excel, Project 2000-2013, Confidential, Visio, HTML, Ghost Image Software. HP / Cisco and Bay Network Hubs, Ethernet, IPX/SPX, TCP/IP, Cisco Routers, PC Hardware (IBM, Compaq, All Toshiba; All ThinkPad series; Plexus 9000; ATX Motherboards; Hard Drive support. Installation and Troubleshooting of Internal and External Desktop/Laptop Hardware. Confidential 4.6, System Administrator; Telephone and Computer Maintenance; HazMat; E911; MapInfo Metasolv TBS Application

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Project Manager

Responsibilities:

• Provided IT Technical Customer Support for All Matrix Contractors in a Tier 1, 2 & 3 environments.
• Provided Provisioning Analysis and Project Management & Submitted ASR/LSR to Various LEC’s/CLEC’S
• Responsible for the order from start to finish
• Ethernet Ordering and Disconnect & Provided weekly status reports to Project Managers
• Confidential &T and Verizon Software Subject Matter Expert
• Cultivated and Fostered strong working relationships with external business partners

Senior IT Systems Provisioner/Project Manager/Coordinator

Responsibilities:

• Provisioner and Project Manager of Telecom Circuits and Equipment. Provided timely roll out, planning and performance of new data and voice circuits.
• Manage project schedules, resources, delivery and risk assessment. Managed implementation and coordination of dedicated services from the implementation phase through customer activation.
• Products and services include ordering Frame Relay, DS0-DS3, DSL, UMTS, OC3, OC48, Ethernet, VPN Support, VOIP, ATM and Point-to- Point services. Developed, managed and maintained relationships with customers, internal groups and outside Telco vendors to include Confidential &T, Level 3,Verizon and Qwest Communications to process critical circuit orders for dedicated customers.
• Provided status reporting throughout delivery process using internal and external tools accessible by clients, management, and other involved parties. Utilized MS Project and MS Excel for all status of reporting.
• Primary IT Provisioner for Cirque Du Soleil and Technicolor Multisystems with 97% on time record.
• 5x Equant ASPIRE Award Winner for excellence and 4x Excellent Achiever Award Winner.
• Provided DSL and VPN Customer Support for clients in a Tier 2 environment.
• Provided vast Customer Support on Desktop, Laptop and Router Maintenance and Troubleshooting

Confidential - Alpharetta, GA

Project Manager / Systems Engineer

Responsibilities:

• Successfully deployed and installed E911/SCC Database.
• Developed and incorporated E911 requirements training program for Customer Care.
• Supervised performance and technical aspects of MapInfo project.
• Assisted with successful desktop and workstation software implementation of TBS application system; primary area involved Network and Trouble Management.
• Provided detailed Project Cost Analysis

Help Desk IT Support Manager

Responsibilities:

• Supervised 12 IT Support Personnel and Network Administrator / Telco Manager for a 125-person telecommunication company. Created Workstation accounts, email accounts on MS Exchange Server, installed and upgraded software, installed LAN / WAN, Hubs and Routers, fortified Quality Control and quality assurance for connectivity between network and end user. Data Center Maintenance Team Lead and provided all Network Operations Support for company.
• Managed and supported imaging and configuration process for laptops and PCs using Ghost Image Software with minimal impact to users.
• Supported Internet/mail connections, troubleshot errors, reduced overall down time to users.
• Coordinated technical aspects for the OSS Project Development team dealing with the RDBMS for Sales Operation.
• Successfully monitored IT vendors on performance and developed strategies, operational processes, and procedures as they relate to vendor solutions. Managed and negotiated with vendors in order to leverage their compatibilities and provide the highest level of value and stability of their services.

Confidential - Marietta, GA

Senior Manager of IT Operations

Responsibilities:

• Managed 17 IT Support Personnel and coordinated the activities and operations of components in the Technical Operations Department within the Information Technology division. Confidential Administrator for entire Eastern Region. Technical Project Manager for Computer Hardware Department. Managed vendor relationships for computer equipment repair along with Confidential Satellite operations. Provided Network Operation Support for all telecommunication needs.
• Provided technical support to all regional offices, including maintenance, installation and IT disaster recovery activities.
• Project Manager for Technical Support Division responsible for timely delivery of vendor equipment and hospital computer equipment.
• Generated Confidential IDs, back-ups, and new accounts on server, reducing delay time for new users.
• Managed and directed primary strategic departments for hardware accountability.