Office Manager Resume
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SUMMARY
- More than 20 years experience with recognized strengths in Customer Support and Office Management. Motivate, train and supervise employees and develop key relationships.
TECHNICAL SKILLS
MS Office: Excel, Word, OutlookQuickbooks ADP DESCO/Field Services Dispatching Great Plains (ERP & CRM) Google Adwords Google Analytics
PROFESSIONAL EXPERIENCE
Confidential
Office Manager
Responsibilities:
- HR
- Payroll
- Customer Service: Escalations, Support & Retention
- Scheduling/Dispatching of Service & Installations
- Internet Marketing
- Accounts Payable & Receivable
- Tax Preparation & Account Reconciliations
- Process and schedule Permits and Inspections
Confidential
Quality/Field Services Administrator
Responsibilities:
- Dealer & Consumer Customer Service & Retention
- Support Field Service Technicians, Quality Manager & Field Services Manager
- Manager Order process for sales, warranty and contractor repairs/installations
- Project Management: Train, Develop and implement policy procedures and process improvements
- Manage order to cash process
- Develop, measure & monitor sales results
- Assist in production scheduling
Confidential
Sales Office Coordinator
Responsibilities:
- Office services supporting retail environment including purchasing & facilities
- Support Account Executives, Customer Operations Supervisor & Sales Manager
- Process new accounts and upgrade services
- Provide backup for Customer Representatives, Customer Operations Supervisor & Sales Manager
Confidential
Sr. Retail Sales Representative/Group Leader
Responsibilities:
- Supervise, guide and train sales & service employees
- Assist in annual review & quarterly career counseling
- Inventory & Cash Control
- Customer Sales, Support & Retention
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