Program Manager - Solution Delivery Resume - Hire IT People

SUMMARY

Passionate leader with a proven track record of leading large - scale engineering and professional services teams to deliver products and solutions while prioritizing performance, timeliness, service quality and relationships with internal stakeholders and external clientele.
Demonstrated excellence in business analysis, problem solving and thought leadership, working with directors and CEO as a decisive contributor.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Program Manager - Solution Delivery

Responsibilities:

Trusted advisor to customers with strong leadership and hands-on participation in strategic engagements leading to strong liaison with CXOs of the enterprise customer base
Successfully led and transformed the IT and business operations for 350+ customers through SapphireIMS deployment ensuring no major slippages or impact to schedules or deliverables
Achieved 80% Service delivery revenue growth for three consecutive years by employing project management best practices and ensuring timely, on budget completion
Modelled concurrent client services programs to increase team utilization by 70%
Broad understanding of the partner ecosystem and customer success factors ensuring customer satisfaction and 98 % retention.
Collaborated with engineering and product management in determining product differentiators based on customer insights and competitive analysis
Managed new releases and issues from the field during explosive growth of installed base.
Mentored, Coached and trained the team of consultants, managers; built CoEs for custom solution delivery.

Engineering Manager

Confidential

Responsibilities:

Recognized for exemplary PM practices and delivery of the Machine-to-Machine (M2M) Meter Data Management solutions (hardware, firmware and web based data acquisition and management Software) for Utilities companies
Enhanced critical system availability to 99.99% providing access to real-time operations metrics and improved data intelligence by designing custom, web-based application portal.
Drove the design and delivery of the solution from vague concept to finished product in 3 months, in close partnership with hardware, manufacturing and business leads. This led to the deployment of 78,300 devices by State Utilities in India
Organized, planned and managed hardware, firmware and software teams by assigning definite roles and responsibilities; setting clear expectations and standards.
Conducted regular meetings on the product readiness with the business and the partner teams to drive focus, consensus on deliverables, schedules, discuss project risks and mitigation plans.
Reduced defect backlog by aggressively generating matrix and following up for closure.