IMPLEMENTATION PROJECT MANAGER Resume

PROFESSIONAL EXPERIENCE

IMPLEMENTATION PROJECT MANAGER

Confidential

Responsibilities:

Professional with success in software industries, highly motivated to adapt and overcome challenges to successfully complete profitable projects. An intuitive, charismatic leader capable of quickly observing project status and creating actionable costsaving solutions. Committed to communicating and uniting all project stakeholders and building collaborative relationships. PMP and Agile certified, competent within process methodologies of Scrum, Extreme Programming (XP), lean product development, Kaban, Feature - Driven Development (FDD), Dynamic Systems Development Method (DSDM) and Six Sigma.
Enthusiastically led a team of 5 corporate trainers, providing implementation training to over 2000 IHC providers in 24 hospitals and 161 clinics throughout Utah and Idaho.
Increased provider efficiency by 40%, allowing higher patient visits through comprehensive and intensive 1:1 onsite training and proactive follow up to minimize implementation problems.
Analyzed provider workflow to assist in teh creation of individualized command templates which allowed dictation at 5x teh rate of typing and integrated seamlessly to iCentra.
Provided on location, Go Live regional support during iCentra transition to troubleshoot implementation in real time and avoid workflow disruption.
Developed quick reference guides for providers and maintained a personal dedication of 24x7 availability for emergency project support.
Conducted frequent team meetings to proactively diffuse potential risks, mastermind solutions, and train staff to efficiently assess provider needs.
Maintained consummate professionalism during all formal and informal training, including while acting as a liaison between physicians and IT department in resolving help desk tickets or while educating providers who were approaching noledge saturation.

SENIOR SAAS PROJECT AND PROGRAM MANAGER

Confidential

Responsibilities:

Defined scope, presented testing solution and managed project and personnel which required a $2.5M hardware acquisition for performance testing of Safeway loyalty program, including migration of new applications, infrastructure and data center in Arizona.
Efficiently managed an offsite team of 8 to complete a $2.3M project for HBO for manual application testing on Apple iOS AND Android while managing tight schedules and providing thorough results and actionable improvements, decreasing development and regression cycles.
Successfully scoped, proposed and won a $1M project for Verizon to test phone applications. Actively recruited, trained and lead a team of 15 employees to complete teh project on time and under budget.
Created a 30% efficiency increase resulting in turning a $150K deficit project into an additional profit of $250K in billable time by teh end of teh first year, and $750K teh second by using teh creative solution of parallel VMware tests.

OPERATIONS MANAGER

MARKETLINK TECHNOLOGIES

Responsibilities:

Continually generated new business by prospecting, closing leads and contracting up to 100 resellers per manufacturer.
Increased sales commissions by 10% by automating electronic dashboard using Crystal Xcelsius increasing efficiency for sales support and training relating to sales scenarios and projections.
Created interesting and effective promotional newsletters, announcements and web communications.

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