SUMMARY

• Experienced business solutions - oriented IT professional who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to deliver successful solutions for clients/partners.
• Motivated achiever with fourteen years of significant, progressive experience in information-technology, focusing on integrated IT infrastructure solutions, Cloud/SaaS/IaaS, client/server-based systems, software development projects, as well as customization of packaged products; possess both software and hardware expertise.

TECHNICAL SKILLS

Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Wireless 802.11x, VoIP, SIP

Cloud: Amazon AWS, Azure, SaaS, Platform as a Service (PaaS), Infrastructure as a Service (IaaS)

Operating System: Windows 2012/8/7/XP, DOS, VMware, Cisco IOS, Apple iOS & OSX, Android & some Unix/ Linux. Active Directory and LDAP as Single Sign-on (SSO).

Software: Office 365, MS Office Suite, Acrobat, Photoshop, MS Project/Visio, SharePoint, CMS, CRM, LMS, ERP Systems (Oracle, PeopleSoft, SAP) integration, Google Apps, HTML, Apple and Android Apps, Drupal, API, Salesforce, Call Center, Web Solutions- .Net, Java, MS-SQL, mySQL, ODBC, JDBC, XML

Hardware: Cisco/Dell/Lenovo/HP, Servers, PCs, Laptops, Tablets, Smart Phones NAS, Printers, PDAs & Plotters, Switches and Wireless Access Points, Firewall, Thin Clients etc.

PROFESSIONAL EXPERIENCE

Project Manager/Consultant

Confidential , Illinois

Responsibilities:

• Worked on client site on cloud and software development projects using SDLC. Deliverable project management methodology is based on Agile-Fall
• Completed roll-out of shared IT infrastructure project in North America for a leading global manufacturing client as part of their IT consolidation efforts for 80 sites.
• Migration included Cisco hardware replacement, visualization of systems to Azure and VMware and rollout of a single AD domain and Service Desk.
• Work closely with internal IT, vendors and cross functional teams to provide reliable, robust, cost effective and trendy business solutions. Negotiate and administer vendor, outsourcer and consultant contracts and service level agreements ( SLAs ) and OLAs.
• Manage both onsite and off-site project teams that includes; BAs, Developers, QAs, vendor, consultants, Application and Infrastructure support teams.
• Assisted in creating business requirements, SOW, RFPs, ROI and solution evaluation and selection criteria documents for CRM, AMS, LMS, CMS, POS, Web/Mobile/E- Commerc e portal projects.
• Worked with clients and business partners in creating technology roadmaps, business solutions, service/systems assessment and design, process mapping, data flows and gap-analysis in a holistic way.
• Completed Network Infrastructure and Amazon AWS - EC2, S3 and CDN migration projects
• Designed and moved staff to Office 365 suite including Exchange/Outlook, Office 2013, One Drive for Business, Skype for Business and Share Point online. Staff now has access to office files anytime-anywhere on their laptops and mobile devices. This resulted in savings of $50K in hardware plus support time and data-backup cost.
• Crafted and managed a new VoIP/cloud based Unified Communication platform for the office. The solution included call-center functionality, mobile app, conference and video calling, integration capability with Skype and Salesforce.
• Completed roll-out of cloud based Cisco Meraki WiFi, Firewall/LAN switching project.
• Assisted in vendor negotiations on SLA s, pricing, support and conflict resolution.
• Collaborated with internal teams in creating and managing project scopes and time-lines and managing change management.
• Worked closely with internal IT, vendors and cross functional teams to provide reliable, robust, cost effective and trendy business solutions. Negotiate and administer vendor, outsourcer and consultant contracts and service level agreements ( SLAs ) and OLAs.

Project Manager

Confidential, Illinois

Responsibilities:

• Successfully completed RFP for the ~$14million cloud-based POS system in record six months after documenting business requirements and processes, meeting with cross functional teams and performing ROI calculations.
• Managed many software development, implementation and integration projects; both in-house developed and/or cloud/SaaS based. Multi-year/phase based.
• Coordinate, develop and manage policies and procedures by aligning them with established IT services delivery goals/KPIs, objectives and guidelines. Provide extensive in-house consultation.
• Manage IT project portfolio, staff training and application support vendors; contract negotiations and professional services agreement preparations, and work on issuing RFPs.
• Deliver Business Process Mapping and Gap Analysis in record three months as part of Business Systems Assessment project to plan and create a new three years IT roadmap for the organization.
• Provide advanced expertise and knowledge to the design, implementation, administration and support of systems and services to ensure security, availability, reliability, and scalability for the applications and systems.

IT/Project Manager

Confidential, Illinois

Responsibilities:

• Completed development of $250,000 Housing & Dining Services’ web portal- HouseNet project. HouseNet includes- help-desk management, package tracking & pick-up, room assignment, staff scheduling and on-call shift management and reporting and help modules. The FERPA compliant project followed a full software development life cycle (SDLC) model which resulted in creating a new permanent software developer/support position.
• System Virtualization Project: Planned and migrated all physical servers in the newest build Datacenter and in the VM environment.
• One Card and Global Dining Initiative: Part of the senior project team which helped design and implemented integrated one-card, and food and point-of-sale management systems- CBORD CS Gold and Micros POS. A 15-months PCI compliant project completed in 3 months to support university’s new ~$30 million a year dining and one- card programs. Project launched in September 2011-
• Actively met with main-campus central IT Services to discuss technological needs and collaboration on working, existing and new relationships.
• Led a team of 20 staff in roles as software developer, systems programmer, systems administrator and analyst, field and resident IT tech specialists. Monitor and supervises professional development.
• VoIP deployment of ~900 Cisco phones and WiFi at the new and largest campus building.

IT Manager

Responsibilities:

• Managed IIT’s Paul V. Galvin Library and its 2 branches IT support and operations.
• Department Head — Library Technology Group , managed staff of 8.
• Successfully worked with faculty and staff in expansion of GIS and new multimedia classrooms.
• Designed, planned and managed scalable IT projects for major systems upgrades and new academic technology initiatives for 9,000 IIT students, faculty and staff.
• Build, maintained, and leveraged key client relationships; proactively monitor client needs and priorities; future technology needs; and encourage an atmosphere of trust, collaboration, openness, and communication.
• Dealt with IT hardware/software/library systems contractors, price and contract negotiations with over $250,000 annual library’s IT budget.