SUMMARY

• Over 20 years of experience in the IT Industry. Recent positions covered are Operations Director, Service Manager, and Compliance/Governance; all with a global focus and strategy (multi - country, multi-function, alongside diverse technical platforms, methodologies and frameworks). This included a successful collaboration with the largest markets in Asia

TECHNICAL SKILLS

• Microsoft Office Tools, Microsoft Project, Visio, HP Project and Portfolio Management Center
• HPE Service Manager, SharePoint, Service Now, SAP (Project Builder), Informatica, webMethods
• Oracle, Erwin, Data Architect, ClearCase, Rational Tools, Unix (including shell scripting and services)
• Cygwin, Exceed, Unigraphics, Ansys, Classys, Tuxedo (BEA versions), Informix-4GL, SQL Server
• Esql-C, C, C++, Dreamweaver, HTML, basic JavaScript.

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Quality Manager

Responsibilities:

• Defined the Audit Program for our Asia offices, along with the deployment of Audit Plans which covered Organizational Audits (security audits based on ISO27001) and Project Audits (Application Maintenance, ITIL, BPO, ERP, Development, etc.).
• Succesfully obtained external certifications and attestations reports for our India and China offices (ISO20000-1; SSAE18 SOC1/SOC2; customer required third party audits).
• Established and led the Bangalore and Wuxi Internal Audits Team.
• Support, mentor and coach for Asia Staff Leaders (Human Resources, Human Capital, Immigration, Talent Development, Sourcing, IT, Facilities, etc.) and Project Leaders (Operations) on organizational processes (SOPs, policies, etc.) and their correspondent related practice methodology. All while serving as a communication bridge between our Mexico and Asia locations, to facilitate Change Management and Process Improvement.
• Defined global audits (multi-site criteria) across different practices. All while leading and training auditors (Mexico, China, India) to comprehend the organization model and scope considerations.
• Compliance Risk Management for 5 Confidential critical accounts. Effort included training local Auditors (Mexico) to analyze, report and monitor risks with the appropriate account manager.

Confidential

Process Improvement and Compliance Regional Leader

Responsibilities:

• Responsible for security and customer governance alignment of our China branches (Beijing, Wuxi, Shanghai). Methodology compliance was also monitored (Application Maintenance, ITIS, IOS Development).
• Deployed our Corporate Framework (organizational SOPs and documentation) across the different China locations. All while acting as a supporting peer reviewer (in the SOP Change Management process) to ensure all local regulations could be accounted for and integrated accordingly.
• In charge of the setup of the China (Beijing, Wuxi) Process Improvement (Six Sigma) and Compliance team (Audits).
• Support, mentor and coach China Staff Leaders and Project Leaders on organizational processes and correspondent related practice methodology.

Confidential

Operations Director

Responsibilities:

• Lead a cross-platform (mainframe, client/server, web, Oracle, ERP, third party software) support team of 60+ contractors covering 70 different business applications, this included Sox and Export Control software. Development effort was also included. Resources were based in the US and abroad (Mexico, Spain, China).
• Acted as the top management primary contact point for monitoring on-going operations (SLA adherence, productivity, availability and contingency), ensuring on- time/on-budget project alignment; and as a second level escalation point for functional and business representatives.
• Responsible for team management tasks (headcount, training, performance) and methodology compliance (organizational processes, including methodology).
• CMM Level-5 Adherence.

Confidential, Schenectady, NY

ProjectManager- GEAccount

Responsibilities:

• Leveraged webMethods and Informatica experience to obtain cost-effective integration solutions.
• Responsibilities included requirements gathering and analysis, generation of integration designs, project management, liaison between the offshore Integration Team and onsite Functional owners and Stakeholders.
• In charge of process definition for the Enterprise Application and Integration team, as well as data interface requirements gathering,
• Responsible for digitization initiatives of intranet websites,
• Lead an offshore team in App Development engagements,
• Member of the application maintenance team for the Gas Turbine Configuration System for Energy Products USA and Europe,

Confidential

Systems Engineer

Responsibilities:

• Database System development using Informix-4GL, Esql-C (Unix environment) and SQL Server (Windows Client Server),
• Application maintenance tasks (4GL, Esql-C, C),
• Functional and Performance Testing,
• Implementation of communication sockets (Unix) as well as scripts supporting the OS communication process
• Implementation of client and servers using Tuxedo Middleware (BEA version) using C in a Unix environment and Visual C++ in a Windows environment,

Confidential

Lead Systems/Product Engineer

Responsibilities:

• Supervised the operation of Mexico's Customs System in charge or processing commercial import and export activities, Activities included system and network performance monitoring, security log inspection, creation of contingency plans, responsible for infrastructure maintenance plans, and end-user technical support,
• Activities evolve around documentation management (assembly line process, product manuals), product analysis plans and staff technical support,