SUMMARY

• Project Results driven professional with over 15 years of experience in business operations management, project management, product development and process improvement.
• A proven leader, with a record of setting strategic direction and executes to plan. n innovative, excellent leadership skill, team player with outstanding communication abilities, develops strong relationships with clients, community partners, vendors, and executive management by treating people fairly and with respect

PROFESSIONAL EXPERIENCE

Confidential, Lone Tree, CO

Senior Project Manager

Responsibilities:

• Lead several complex projects valued at $3M - $25M, from inception to final delivery, using PMO best practices, feasibility and risk assessments, market research, compliance and governance routines, and vendor engagement.
• Oversee all aspects of the project life cycle involving internal and external constituents and partners.
• Key initiatives include Advisor Document Automation, (iHr reduction in Advisor time spent manually uploading documents) Schwab Personal Trust Services (Resulted in $65M in new client assets to the firm in the first 3 months of launch), and Corporate Action (Automation Trademarks/Stock Splits) Products
• Coordinate cross-domain dependencies across Scrum teams.
• Establish clear goals and effectively manage timelines and share resources while building relationships across departments, resolving conflict, and enhancing morale.
• Define, plan, orchestrate, and deliver business, operational, and technology deliverables.
• Manage project scopes to ensure fulfilled commitments within agreed upon time, cost, and quality parameters in hybrid environments as development teams transition to Agile methodology.
• Validate financial forecasts/cost assumptions and provide ongoing reconciliation of resources and other related project expenditures.

Confidential, Denver, CO

Director of Operations

Responsibilities:

• Delivered 100% on-time monthly/quarterly deliverables outlined by Regional Care Collaborative Organization (RCCO) contract to Health Care Policy and Finance (HCPF) department in state of Colorado.
• Attended monthly meetings with HCPF and RCCOs senior executives to discuss program objectives and progress, including access to care standards, care coordination activities, and provider network performance.
• Obtained overall rating of 96% while leading annual Health Service Advisory Group (HSAG) and HCPF audits, satisfying contract requirements.
• Spearheaded contract execution ($40M per year) of all contractual requirements including; reporting, provider contracting, execution of all contract deliverables, for Confidential -RCCO
• Directed efforts to streamline and integrate operational processes between Confidential Behavioral Health, Long-Term Care, Care Coordination departments, and community organizations to improve patient health outcomes resulting in 3% reduction in patient re-admissions, high cost imaging and ER utilization.
• Gained knowledge of Medicaid processes/regulations and managed care industry to drive operational excellence.
• Created service coordination plan and web-based application tool with IT organization to support internal/external Care Coordination teams in meeting Center for Medicaid and Medicare Services contractual requirements.
• Developed, implemented, and managed SharePoint site for RCCO program to provide internal support, meaningful communication, and updates to Operational, Provider Contracting, and Health Neighborhood team members

Confidential, Denver, CO

Reginal Care Collaborative Organization (RCCO) Project Manager

Responsibilities:

• Collaborated with contract managers to establish best practices for contracting process and communication tracking with providers and community organizations within Confidential RCCO regions' CRM application.
• Trained primary care providers and community partner (Colorado Health Alliance) on RCCO program goals and project objectives, thereby negotiating contract wins and influencing their program participation with Confidential and HCPF
• Acted as part of 15-member team directing migration project from PowerSTEPP to QNXT claim processing system.
• On a weekly and quarterly basis updated project executive sponsor on program goals, roadblocks, and key initiatives.
• Worked across all lines of business and external partners to set up RCCO program, including contracting and claims processes, provider communication/training, and contract deliverables.
• Produced and delivered quarterly network adequacy reports to HCPF outlining provider support ratios by county, documentation of plans to continually grow provider network, and ensured 500,000 members access to care standards are maintained at a 1:3,000 ratio (Member to Provider)

Confidential, Phoenix, AZ

Director

Responsibilities:

• Managed and scoped new nurture product service offerings powered by marketing automation tool (Marketo) for external and internal vendors, generating over $2M in revenue within first year.
• Led phased roll-out and development of Marketo marketing automation tool
• Partnered with functional groups (i.e. Sales, Marketing, and Operations) to support new product developments.
• Contributed to developing best practices and data standardization process for Sales Force.
• Coordinated with IT department to create integration between Marketo marketing automation applications with internal and/or external vendors' CRM software applications.
• Managed contractual relationships with major vendors.
• Researched market trends and client needs, driving a competitive edge to deliver innovative solutions to clients.