Order Management System Software Engineer Resume Richardson, TX, USA - Hire IT People

SUMMARY

Computer Science Engineer with 5 years and 1 Month of experience in software testing for E - Commerce, Internet Marketing & Advertising projects and Telecom Ordering and billing Support
Understanding of Amdocs Order Management System and Amdocs Charging and billing system product and Business
Certification in Agile and Scrum Master
Diploma in Software Testing and Quality Assurance from NIIT
Confidential Global Institute Certified Software tester
A team player and individual contributor with good communication skill and analytical skills
Passionate in design decorative stuffs which involves creativity and innovative thinking

TECHNICAL SKILLS

QTP, QC, Confidential Rational Testing products, Microsoft Testing tools, LoadRunner (HP Vugen), Atlassian JIRA, BMC Remedy, Bugzilla: Waterfall, V-Shaped, Iterative, Spiral, Big Bang, Agile: Unix/Linux, Oracle, MySql, C#, ASP.net

PROFESSIONAL EXPERIENCE

Order Management System Software Engineer

Confidential, Richardson, TX, USA

Responsibilities:

Provide ongoing production support to AT&T on Order Management System ( Amdocs System ) for Amdocs
Investigating Production Issues by performing 1st level investigations on Production Support Tool, Linux, Oracle and moving the Issue to upper tiers teams if required.
Understanding of the Integration between Order Management System and Enterprise Product Catalog
Defect Management on HP Quality Centre and Atlassian JIRA Project Management Software
Handling Service tickets from Client on AOTS System (BMC Remedy).
Interacting with client on opening of a service ticket
Arranging and anchoring Working Sessions to get the Issues resolved.
Originating and handling Tickets Internal to AT&T on the Webtrax system
Follow up with the responsible parties until the closure of ticket/ Issue.
Communicating defect/Issue status to client

Software Tester

Confidential

Responsibilities:

Designing of test rules and test scenarios based on specification.
Performing browser, load and regression testing for E-Commerce ( Shopping Cart and Order Management ), Internet Marketing & Advertising projects based on Content Management System
Analyzing and tracking defects as they arise in design or execution test phase
Handled projects based on Waterfall, V-Shaped, Iterative, Spiral and Agile methodologies