OBJECTIVE

• Veteran property management with more than twelve years of experience ensuring profitability and developing strong tenant relationships.
• Expert ability to train clients and educate tenants while clarifying multi - family community issues and room for continued growth and professional development.
• Proven ability to save cost and grow revenue through analytical thinking and financial management.

PROFESSIONAL EXPERIENCE

Maintenance Trades Helper

Confidential, Fort Lee, VA

Responsibilities:

• Assist one or more skilled maintenance trade by performing specific or general duties of lesser skill
• Keeping a worker supplied with materials and tools, cleaning working area, machine, and equipment
• Physically relocating and temporarily fastening to overhead air hoses electrical cables and flexible ventilation.
• Installing fastening hardware, such as nuts, bolts, washers, etc.
• Operating hand tools, such as wrenches to join or fasten equipment and/or materials, to perform simple tasks of a trade.
• Manually moving and transporting appliances, equipment and materials.
• Change a variety of different filters throughout buildings on Fort Lee.
• Assign work orders through Maximo.

Housing Manager

Confidential, Hopewell, VA

Responsibilities:

• To be responsible, under the direction of the Public Housing Director, for the overall management of operations and supervision of maintenance of the communities assigned
• Operates according to policy and procedure in rent collection, including review and validation of records and collection activities
• Process request for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
• Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within seven days after move out.
• Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures
• Counsel residents who are not complying with terms of the lease, and concerning delinquent payments
• Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to the resident services department, as appropriate.

Property Manager

Confidential, Richmond, VA

Responsibilities:

• Manage daily operation for 55 Tax Credit and 89 Conventional units
• Assist in the development of annual budget for each property, providing projections for future income potential, expense planning and capital expenditures
• Collection of current and delinquent accounts
• Review, code and submit A/P
• Insure all daily, weekly and monthly reports are submitted on schedule
• Adhere to all budgets to create a positive cash flow

Area Manager

Confidential, Richmond, VA

Responsibilities:

• Increase the net operating income of the company’s portfolio in Richmond through supervision of residential communities in all areas of sales, management, performance, facility and budget
• Developed, implemented and supervised marketing plans for each asset to maximize traffic, and rental closing performance
• Recruit, interview, train, supervise and assist on-site employees in all aspect of job
• Responsible for the properties compliance to all policies and procedures
• Assist in the development of annual budget for each property, providing projections for future income potential, expense planning and capital expenditures
• Monitor expenses to adhere within budget objectives
• Overall responsible for properties performance, net rents, rents collected, delinquency, NOI, lease renewals, new sales and weekly reports

Property Manager

Confidential, Alexandria, VA

Responsibilities:

• Manage Capital Expenditures for ongoing 712 unit rehab project
• Review, code and submit A/P
• Market Analysis Reports
• Train and supervise a combine staff of 13 employees in leasing and maintenance related issues
• Oversee contractors and vendors to ensure efficient operations
• Ensure all receipts are posted correctly to accounts
• Track traffic and closing of leasing agents

Property Manager

Confidential, Richmond, VA

Responsibilities:

• Collection of current and delinquent accounts
• Maintain residential move in, move outs and renewals
• Assist in preparing capital and budget reports
• Code A/P invoices
• Oversee maintenance, vendors and contractors to ensure efficient operations
• Insure all daily, weekly and monthly reports are submitted on schedule

Community Director

Confidential, Glen Allen, VA

Responsibilities:

• Ensure the interior and exterior of the property areas meet company safety and appearance standards
• Build and maintain resident’s confidence and good relations
• Train and supervise employees in rental techniques and in relations
• Handle move-ins, move-outs and lease renewals
• Maintain maximum occupancy with minimal vacancy and credit loss
• Adhere to all budgets to create a positive cash flow
• Collect rents and handle delinquent accounts, including legal process
• Maintain property financial records, including resident ledgers and cash receipts journals and petty cash account
• Maintain bank deposits
• Supervise outside contractors working on the property
• Adhere to and obey Fair Housing Laws
• Painted walls, doors, window sills, base boards, trim and drywall patch work for preparation of annual REAC inspections.
• 98% score on 2007 HUD REAC Inspection
• Increase total income 3.5%
• Advertising and Marketing campaigns

Resident Manager

Confidential, Longwood, FL

Responsibilities:

• Auto bill, post rents, daily batch reports and deposits
• Weekly reports, Month End reports and Delinquency Reports
• Send 5 day notices, file initial and final evictions
• Approval and denial resident files
• Audit files monthly and assist in monthly Bond Report
• Budgeting, A/R and A/P and Billing
• Experience in leasing conventional, Low-income Tax Credit Housing and Section 8 Voucher communities to prospected residents
• Monitor Tax Credit Compliance for tax credit and section 8 communities
• Conducted site audits with State of Florida and H.U.D
• Closing ratio of over 64% with 97% retained

Lease up Consultant

Confidential, Maitland, FL

Responsibilities:

• Responsible for startup leasing of new communities
• Market Surveys for pricing, amenities and developed marketing strategies for residential growth
• Presentation of tours and closing techniques to increase sales ratios
• Accountable for all phases of client operations including customer service, human resources, management and achievement of performance and financial objective for three county sites
• Prepared budgets, forecast, pricing structures and cost analysis
• Created sales plan to secure a base of new clients, maintained relationships with all “A” accounts
• Increased sales by 63% and reduced operating cost by 22%
• Prepared and/or monitored the preparation of A/R, A/P, Payroll, Commissions, Cash Receipts and Payroll Advances