SUMMARY

• Dynamic and result oriented Technical Sales Professional with eleven years of experience in sales of enterprise hardware and software seeking a challenging position in the information technology.
• Creates positive business impact by demonstrating a clear relationship of customer requirements and preparing alternatives and appropriate solutions.
• Proactively advises Sales and Pre - sales in the appropriate area of a solution for clients’ technology. Advocates for customers by demonstrating commitment to their success and engages in advanced technologies with full support.

TECHNICAL SKILLS

• Windows Server 2008, 2012, 2016; VMware, Windows 7 /8, 10, LINUX, RHEL, CentOS, Ubuntu Office Platform: Microsoft Office Suite Databases: Microsoft SQL, MySQL
• LAN/WAN Technologies, Routers / Switches
• NAS, SAN, ISCSI,FC, RAID, Backup & Cascading Technologies Managed Services: Amazon Web Services ( AWS)

PROFESSIONAL EXPERIENCE

Sr. Technical Sales Manager

Confidential, Dallas, TX

Responsibilities:

• Re-positioned the company product and service offerings for Fortune 500/1000, SMBs and higher education with the enterprise server and storage products and increased the profit margins by 7%.
• Managed the complete partnership process to setup Amazon Web Services and took initiative to promote AWS Products to the customer base and prospects.
• Proactively explored business models, infrastructure and needs of the prospect and the existing clients and consecutively achieved the highest customer satisfaction, retention and referral among the sales team members.
• Impacted on the company's international sales revenue by 15% annual improvement by building strategic alliances and partnerships which enabled the company to lower costs in proposals.
• Reduced the order process time by 35% by providing effective communication with the internal and external stakeholders in the process. That built trust and confidence in the company capabilities among clients and created more repeat orders and loyal customers.
• Developed a pricing strategy that allowed the sales team to offer significantly more competitive and winning proposals in long term.
• Manage full sales cycle, including RFI, RFP, RFQ responses and pre-sales, post sales support.
• Design optimum hardware, software and services solutions to meet or exceed client specifications.
• Present the company’s capabilities to the prospects and the existing customers.
• Analyze, evaluate the competitors’ capabilities and make strategic decisions in order to win sales contracts.
• Handle negotiations, closing, and technical implementation of all customer contracts.
• Responsible for selling enterprise solutions and consulting services to a mixed industry from financial institutions, healthcare, government and education including Fortune 1000 companies.
• Leverage consultative-sales advantages and identify opportunities to turn into sales revenue.
• Maintain routine communication pipeline with the customers, understand business challenges and introduce resolutions.
• Collaborate with the team members in the development of innovative, tailored solutions.
• Track and communicate sales metrics and ROI results to executive management teams.
• Work alongside channel partners, vendors, and other technical resources to develop and deliver new business solutions and position the company capabilities competitive with the industry players.
• Monitor the activities of the sales team and make corrections on solution combinations, bids and proposals.
• Develop and maintain long-term account relationships, continuing to advise the client and identify additional opportunities.
• Advise the marketing team and the product manager on new technologies, trends and industry practices to align the company product offerings. Acquire knowledge of new technologies and stay current in industry.

E-Commerce Product/ Marketing Manager

Confidential, Dallas, TX

Responsibilities:

• Studied the enterprise software market and deployed the company’s new enterprise software, migrated the data of 15,000 customers from 15-year old system and shifted the company’s internal systems based on new requirements of the applications.
• Investigated the corporate resources and collected 11,000 of emails and setup the first email database for the routine weekly email marketing, increasing site traffic by 35% .
• Strategically executed weekly email campaigns and sustained the sales revenue of the existing customers in economic downturn.
• Managed the full cycle product life from strategic planning to tactical market positioning.
• Developed and executed go-to-market strategies for new products and services, including complex technology solution sets.
• Conducted market research and specified the requirements of new complex solution sets and briefed to the sales team and the customers.
• Worked with hardware and software manufacturers and aligned the company’s product offerings with the industry.
• Designed and deployed the marketing strategies of corporate website such as rich media banners, e-newsletter.
• Implemented and oversaw PPC and SEO strategies and efforts on Google and Bing, including keyword research and traffic estimates and analytics.
• Oversaw the performance of the corporate ecommerce website and retuned it as necessary.
• Collected data of online shoppers’ complaints and proposed the improvements to the management

Technical Support Engineer

Confidential, Dallas, TX

Responsibilities:

• Advised the sales managers on high volume purchases to use specific hardware combinations which eliminated growing concerns over effective space utilization in the customer data centers.
• Streamlined the assembly line with the new part-time techs and delivered nearly 50% more in PC and server assemblies, exceeded customer expectations.
• Assembled pre-configured customized servers, workstations and barebones including operating systems and application software.
• Provided direct technical support to customers’ calls and emails.
• Diagnosed and resolved hardware, software, network, and other related technical peripherals’ problems.
• Managed full cycle warranty and repair claims when required.
• Implemented firmware and BIOS updates for various hardware components as needed.
• Trained new technical support representatives.
• Issued escalation procedure and took the responsibility of customer satisfaction for their product support on-site and remotely.
• Setup user rights and permission, file and folder permissions and configuring security templates.