SUMMARY

• He is an experienced leader providing hands on guidance to project teams tasked with aligning software solutions to a customer’s specific needs. She combines industry expertise, a broad knowledge of systems implementation along with project and change management experience to ensure delivery of a solution that meets the customer’s needs on time and on budget.
• 15 + years Software Implementation Experience
• 15+ years Real Estate & Accounting Industry Experience
• Client Management
• Business Process Definition and Re - Engineering
• Program and Project Management
• Analytical and Creative Problem Solving
• Change Management
• Software Tools: Yardi, CTI, Nexus Payables, Argus Lease CRM, Microsoft CRM, Raindrop/Manhattan IWMS

PROFESSIONAL EXPERIENCE

Confidential

Director, Project Delivery

Responsibilities:

• 4 month rapid deployment of full suite of sourcing, contracts, purchase requests, orders and invoices tailored to financial services industry.
• Customized Supplier Risk Management module to collect and measure supplier risk using Confidential specific requirements. Automated multiple risk measurement processes to provide online measurement tools and reduce manpower from 10 FTE to 7.75 FTE.
• Automated Sourcing process and infrastructure improving visibility and reducing Sourcing process from 31 steps to 15 steps while maintaining all existing KPI measurements.

Confidential

Project Manager

Responsibilities:

• Lead project implementation of Yardi Voyager 7S, a Procure - to-Pay (P2P) software and a suite of custom applications on behalf of a tier one New York residential real estate company.
• Oversaw system architecture between Yardi, P2P solution and custom applications including integrations and data conversion strategy.
• Yardi Modules implemented include Core, Investment Management, Commercial, Residential, New York Residential and Maintenance.
• Activities required included chart of accounts re-design, re-tooling eight+ custom applications, updating related integrations, development the replacement Data Warehouse and the related suite of custom reports.
• Deliverables include Project Management Plans, Business Solution Design Documents, Yardi

Confidential

Project Manager

Responsibilities:

• Lead implementation of Voyager 6.0 implementation of Core, Investment Management, Residential, New York Residential and Commercial modules for large residential real estate company focusing the on New York region.
• Residential portfolio in excess of 5,000 units.
• Included chart of accounts re-design, development of a large suite of custom reports and an integrated leasing website.
• Lead implementation of CTI Accounts Payable and General Ledger modules for the Brazilian retail portfolio of an international real estate company.
• Project scope includes re-design, customization and implementation of CTI.
• Focus on adherence to international real estate best practices and IFRS standards.
• Project team made up of 20+ team members from 3 countries.
• Lead Argus Lease CRM implementations for multiple tier one commercial real estate owner/operators.
• Drove lease process optimization, gap analysis and enhancement specification, testing, workflow definition, data conversion, training and go live support.
• Successfully condensed multiple regional lease approval processes into a single abbreviated process.
• Refined leasing and lease administration policies and procedures to reduce duplication of effort and manual error.
• Developed standard monthly and quarterly leasing and pipeline reports provided to internal and external users.
• Designed and delivered end user training, conducting multi-day onsite and online sessions for 300+ users
• Performed current-state discovery, business process optimization and RFP creation for Cash Management software.

Confidential

Director, Consulting

Responsibilities:

• Hired, managed and evaluated a team of project management and consulting personnel.
• Defined standard implementation procedures, training strategy, implementation knowledge base, and templates for deliverables.
• Ensured successful and positive implementations as client liaison, developing proactive communications and serving as escalation point for clients during implementation process and working with client stakeholders.
• Supported new business development by scoping statements of work, delivering sales presentations for C-level decision makers, and participating in the RFP response process.
• Provided cradle-to-grave project management for new client implementations, client upgrades, and product enhancement efforts.
• Developed and maintained project requirements and documentation, including work breakdown structure, change management plan, risk matrix, data conversion plan, and project deliverables such as customized report specifications and design documentation.
• Conducted business process redesign for property and lease administration, tenant expense allocation, accounts receivable, accounts payable, capital management, procurement, work order management, and accounting functions.
• Responsible for design, configuration, testing, documentation and implementation of all application modules.

Confidential

Responsibilities:

• Managed up to four simultaneous project implementations valued between $40,000 and $500,000 for office, industrial and retail property owners in the United States and Canada.
• Responsible for client relationship management, budget management, project planning, requirements gathering, product and process implementation, data conversion, testing and training, cutover strategy and go live.
• Drove solution design, system customization and process definition in the dual roles of senior consultant and project leader for CTI core modules and DYNA.
• Conducted all aspects of system implementation activities including system configuration, testing and documentation.
• Guided data conversion and integration including defining of conversion data, data mapping and electronic data conversion.
• Defined training requirements for implementation roll out and end user training including curriculum, training materials and workshop training exercises.