SUMMARY

• 14+ Years of Software Management and Execution Experience working with Industry's Best Companies like Kellogg's Innovation Labs & Confidential .
• Currently executing the role of Technical Program Manager responsible for Delivery of all Programs
• Accountable for delivering the cutting - edge solutions for Innovation Labs and Research & Development centers for major Consumer and Product Groups (CPG's).
• This includes running the Innovation Labs and managing the team delivering the Innovative Solutions by performing roles and responsibilities of Envisioning the Solution, opting for the right Technology, forming the right skilled-set cost effective Technical teams, demonstrating the expertise through quickly built-up Prototypes and highly scaled solutions which are reflecting into the positive change for end-user customers and Enterprise level clients.
• Manage Technical Functions- Program Management, Product Management, Design & Development, Support & Infrastructure Management, Business Analysts, Content Writers, & Technical Sales Team Successful delivery of Innovative Programs spread across different technologies targeted towards Innovation Labs and Research & Development Teams
• 100% performance towards delivery of all Programs meeting SLA's and KPI's of Fortune 100 Clients
• 90% Technical Staff retention meeting high pressure critical milestones in Agile Environment
• Increased the overall revenue to $3.8M from $300K in last 9 months
• 100% performance to provide compliant solutions that facilitated unprecedented client contract extensions to multi-year agreements
• Increased the Organization foot-print to multi-nations by setting up Technical delivery teams plus transformation for Engineering Teams from cost center to revenue-generating group

TECHNICAL SKILLS

• Operating System: Windows 10, Server 2015,2012, Linux
• Language (Programming and scripting): C#, HTML, XML, Windows PowerShell, REST API's, JSON
• Database: SQL 2014,2012, SQL Azure, ATS, Azure Storage Explorer
• Software Tools: VSTS 2015, Office 365, MTM, Fiddler, Httpwatch, Xpert, Tableau
• Cloud Services and Hosting Solutions: Amazon Web Services and Azure Services, Sales - Force, GoDaddy and HostGator
• Sensor Technology: Embedded Systems, Raspberry Pi Boards
• Streaming Technology and Devices: Google Home, Amazon Go and Kinect

PROFESSIONAL EXPERIENCE

Confidential

Engineering Program Manager

Responsibilities:

• Drove the scenario development, functional specifications and overall project plan across multiple internal and external organizations for implementing the payment of rebates and royalties for Xbox 360.
• Augmented role to partner with multiple teams to ship Xbox One console
• Defining Go-to- market Strategy and successful completion of many paid & free developer subscription drives for Xbox Gaming Platform Experience
• Develop custom SQL queries and reports to support the fiscal tracking of newly launched entertainment programs.
• Responsible for developing the plan and processes for retiring legacy royalty payout systems while ensuring SOX compliance and adhering to auditability requirements.
• Work across disciplines to refine and implement improvements to the existing Agile development process. Establish a predictable 2-week development sprint cycle with consistent customer demonstrations and production deployments.
• Provide mentorship and coaching for junior program managers on career and skill development
• Collaborate with peers and business leaders to establish the strategic direction and business roadmap
• Drive plans into operational programs/projects and ensure the successful delivery and adoption of capabilities in support of the overall strategy
• Responsible for Live-Site Health of Legacy and Modern Token Services API's for Universal Store Team
• Execution of Program in Dev-Ops model leveraging Agile methodologies in Sprint execution model
• Partner with business function subject matter experts to define and document to-be business processes which drive and/or leverage engineering capability improvements
• Lead Integration to validate business processes and systems work together across functional areas
• Develop and present solution proposals and recommendations, including analysis of options, justification, and tradeoffs
• Ensure solution delivery meets the critical business needs and key performance metrics identified at the onset
• Communication and Demo's to Higher Management and Partners for Progress of delivery
• Convergence of Payment Instrument in Commerce Services for Universal Store Applications Purchase
• Integrated the requirements across 7+ federated service teams for managing communication about service impacting events to define the Service Health Dashboard

Engineering Program Manager/Lead Engineer

Confidential

Responsibilities:

• Led from front for enabling Modern End-to-end User Experience for Token Services, Fulfillment Services and Redemption Services for Office Products, Skype/UKash, Xbox One and Xbox360 Products, Modern Universal Store Applications on Windows 10
• Extended feature set to Onboarding Microsoft Products like Office Subscription, Skype content and Xbox new and legacy services to enable One Supply Chain Platform leveraged across different Microsoft Teams
• Experience in working on all functions of Digital and Physical Supply Chain
• Enabled Token as Payment Instrument for Token Ordering, State Change, Fulfillment of Order and Redemption of Tokens replacing legacy Product Keys
• Defined the roadmap for Migration of services to Azure Cloud platform from On-Premise Infrastructure for Scalability and Geographical expansion with PI data in High Business Impact(HBI) model
• Delivered the services with strategy, design input, day-to-day execution for the Token Supply Chain for the next generation of the Xbox entertainment platform. Required coordinating deliverables across several organizations and multiple project schedules
• Define multi-year roadmap for next generation digital supply chain work. Present roadmap to executive level management to acquire the necessary funding for a multi-million-dollar effort spanning multiple fiscal years
• Coordinate across multiple development teams to align the creation, ordering and distribution of digital game assets from internal and external game publishers through the manufacturing and supply chain process
• Design and implement the onboarding and support programs for global third-party manufacturing partners. Includes technical integration with an Azure based, RESTful API solution (supplying sample code, defining APIs, etc.), process integration (escalation steps, policy enforcement, etc.), and onsite partner education and support.
• Drove the scenario development, functional specifications and overall project plan across multiple internal and external organizations for implementing the payment of rebates and royalties for Xbox 360.
• Responsible for developing the plan and processes for retiring legacy royalty payout systems while ensuring SOX compliance and adhering to auditability requirements.
• Work across disciplines to refine and implement improvements. Drove Dev-Ops model adoption to the team leveraging to the Agile/SCRUM development process. Establish a predictable 2-week development sprint cycle with consistent customer demonstrations and production deployments.
• Involved in hiring of highly skilled full time Engineers. Coordinate with other functional managers on appropriate headcount allocation and distribution.

Confidential

SDET Lead

Responsibilities:

• Set up the team, managed & mentored SDET's to deliver million-dollar revenue program
• Responsible for overall Quality and delivery of 9 Projects running in parallel
• Hands-on Test lead performing Performance Testing using VSTS 2010 for BI Platform
• Instrumental in platform design & development for high scale data processing for real-time data reporting
• Delivered key sub-projects for this entire program in Agile Environment.
• Influenced to adopt sense of Accountability, "Getting things done" & driving issues to resolution mindset
• Writing Test spec, worked with SM's & Business and nail the requirements for development
• Helped developing Automation framework and cadence of daily automated test regression suite
• Helped conducting UAT sessions for APAC, EMEA & Japan users enabling Onboarding to BI Platform
• Stepped up to do Release Management of iterative payloads to Production
• Enabled A/B testing, Test in Production to reduce customer impact in Production