SUMMARY

• Manage programs and projects for Fortune 500 customers. Respond to RFPs, write statements of work, provide project plans, and successfully deliver projects to customers.
• Train project managers and engagement managers to successfully sell and complete projects.
• Negotiate with customer purchasing and legal teams for purchase orders, PS amendments and work completion forms.
• Contribute best practices, processes and procedures to the Project Management Office.

• Infrastructure as a service implementation to create up to 500 VMs an hour. Cloud portal front end for business units to request workplaces for developers or claims agents.
• Project manage multi - million dollar program portfolio. Lead multi-discipline teams with 2 to 25+ members across multiple projects.
• Futures and options application for high volume transaction processing. Best practices presented at VMworld 2015.
• Lead 1-2 year projects for Fortune 500 clients. Lead multi-discipline teams to integrate Oracle, SAP, Salesforce, MS SQL, Exchange in virtual and cloud environments.
• Oracle application as a service for large legal services firm. Reduce cloud cost by 40%, save 2TB of storage, and improve overall performance of app by 20%.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Account Manager

Responsibilities:

• Review business plans for several businesses to improve profitability or reduce costs. Discuss areas of improvement with owners to increase profit margins. Businesses included pizza parlors, real estate investors, and options/futures traders. Coach people on their professions and career track. Create plans for establishing and meeting career goals. Provide review/design of resumes, cover letters and interview strategies. Made profit goal for trade options on indexes 11 out of 12 months in 2017. Caretaker for 3 immediate family members.
• Help create and manage infrastructure as a service design for a large insurance company to automate their virtual environment and applications. Contribute to local TAM team with documents, designs, and rollout strategies.
• Provide knowledge transfer, design, and implementation services for upgrade from vSphere 5.x to version 5.5 and 6.0. Design and implementation help for upgrade for vRealize Automation Center from version 5.x to 5.2 & 6.0.
• Work with Business Consulting Services (BCS) to resolve support requests. Partner with Product Engineering to add new features requested by the customer. Advise customer on security notices and provide updates to resolve potential security threats.
• Work with VMworld committee for large financial customer to present at VMworld for a high volume transaction environment. Reduce Orchestrator deployment time for self-service portal at a large financial transaction. Manage process to implement new servers to replace and size mission critical GEMfire environment.
• Participate in agile development for claims processing portal. Document storyboards and user stories to prioritize and review. Lead morning sessions with developers on status to review progress and obstacles. Create business requirements overview documents for business units and customers. Present status and plans to upper management on application development progress.

Confidential

Senior Project Manager

Responsibilities:

• Migrate desktops, servers, circuits, and other infrastructure for BMO Harris. Create project charter for moving application to the cloud for a major Law Publishing company. Gather team to review the environment for the Oracle databases, application servers, and web servers. Develop cost benefit and financial analysis to determine which servers to move and which cloud provider to use. Identified and implemented strategy to reduce cloud cost by 40%, save 2TB of storage, and reduce server load by more than 20%.
• Lead team to upgrade major call center application for large cable company. Manage project to review VMware environment and make recommendations for LAN, WAN, backups, disaster recovery, replication, storage, and desktop environment. Lead project to rollout SolarWinds for multiple applications, set best practices, and standardize monitoring dashboards.
• Manage professional services portfolio and provide input to PMO. Provide updates for financial reporting, revenue recognition, and project closure. Lead PMO team for closing projects with a high level of customer satisfaction.

Confidential

Engagement Manager

Responsibilities:

• Create statements of work for more than 50 major projects by gathering requirements and creating work breakdown structures. Control scope and create change orders with customers and eliminate scope creep. Lead more than 20 major infrastructure projects for various fortune 500 customers involving data center moves, Cisco switches, Brocade switches, Kazeon, VTL, DataFort, NAS and SAN implementations.
• Successfully lead teams by keeping engineers focused on creating the deliverables and quickly resolving any conflict. Lead and manage teams for projects at Accenture, Orbitz, Allstate, Aon Hewitt, Abbott, Kirkland & Ellis, Northern Trust and other major enterprises in the Chicago area. Document processes and procedures during the project, adhere to the PMO standards and policies of the organization. Enforce financial and process controls to stay on budget and on schedule. Send out performance and status reports on to C-level management.
• Manage a data center move for a major oil company. Coordinate more than 20 team members to schedule, migrate, and move more than 200 servers and 8 Confidential storage clusters. Provide weekly status reports to the Move Committee, schedule walkthroughs for the new data center. Track and resolve issues with checklists and a risk register. Lead strategy meetings to proactively address any possible issues and find solutions to resolve the issues.
• Key member of a cross functional team to design and implement a service model for a large cloud provider. Use ITIL (version 1 and 2), storage as a service, and applications as a service for the Cloud. Keep projects on track and on budget. Manage resources, timelines and budgets to report any gaps or potential risks.

Confidential

Project Manager

Responsibilities:

• Create Project Management Office (PMO) with best practices, processes and procedures for storage implementations. Work with Data Center Managers, SAP admins, system admins, and facilities to meet tight deadlines. Setup replication (SRDF) and SRDF scripts to migrate data for a new Veritas Netbackup solution. Plan and design a mission-critical SAP migration from Aurora, CO to Naperville, IL. Work with Lucent Change Management to ensure that Change Control was entered.
• Lead multiple projects at Citadel Investment Group with more than 40 Engineers, Admins, and Consultants to implement 2 DMX 1000s, 2 DMX800s, 4 CX400s, 2 CX600s, 1 CX700, and 2 Centeras. Migrate 14+TB of LINUX file systems, MS Exchange, MS SQL, and KVS Vault. Connect and assign storage for AIX, LINUX, Solaris, & Windows hosts.
• Partner with Dell to deliver Cisco FCIP switches, CX600, and CX400 arrays to KMZR to implement a new SAN. Plan migration and move data from existing Compaq storage to Confidential storage, Documentum, MS Exchange, MS SQL, and other applications. Lead eight month project involving more than 5 sites, 4 Vendors, and more than 20 people. Customer purchased additional hardware, software and services from Confidential .
• Provide excellent service for MTI and their customer, Snelling and Snelling, to implement a new tape library. Create Visio Diagrams and SAN documentation to support the new backup server. Customer purchased additional hardware, software and services from Confidential .

Confidential

Project Manager

Responsibilities:

• Manage a VPN rollout for 10,000 users. Work with divisional VPs, directors, and managers to rollout the VPN solution to their users. Accelerated the VPN rollout for the company and went from saving $20K a month to over $300K a month. Help the technical support teams in Northern Illinois, California, Latin America, Europe and the Asia-Pacific Rim.
• Project manage a team of more than 25 people to rollout 60+ frame relay sites for a Member Firm network to support new MQ application. Completed the project ahead of schedule and below budget. Identified issues with SLAs, credits, and pricing, saved the customer over $200K for 10 months of service.