Web Team Lead Resume

SUMMARY

Resourceful Project Manager with 10+ years of professional experience in Information Technology strategy, security, development, and related disciplines. Proven track record in leading and influencing projects that deliver process improvement, reduce costs and improve customer satisfaction. Extraordinary in managing projects, leading project teams, strategic IT decision - making and Executive communication.

PROFESSIONAL EXPERIENCE

Web Team Lead/Project Manager

Confidential

Responsibilities:

Worked closely with 20 stakeholders and development team to appropriately evolve plan and designs from concept to launch.
Translated observational data from contextual investigations, interviews and natural observations into user needs and the end product.
Created clear icons, messaging, buttons and other UI elements for smartphones, tablets and web applications.
Presented solutions to design problems in presentations and clickthrough prototypes.
Conducted client usability testing and integrated solicited feedback into revisions.
Reliably kept senior management abreast of project statuses.
Reduced company IT cost 50% by negotiating and optimizing costs savings with external vendor.
Launched internal email system for the Organization.
Managing enhancements as needed.

Technical Project Manager

Confidential — Research Triangle Park, NC

Responsibilities:

Oversaw multiple complex projects across all phases of development from initiation to deployment.
Collaborated with cross-functional teams to prioritize project tasks and plans. Monitored team progress and enforced deadlines as needed.
Made vital decisions and drove decision-making across projects.
Boosted development team implementation by 100 % by maintaining contact with teams, tracking task deadlines and resolving issues as presented.
Drafted action plans and led meetings with department Executives to review project status and proposed changes.
Delivered status reports to Stakeholders for budgeting and planning purposes.
Drove the infrastructure and code deployment setup.
Managed a 100+ cross-functional global team of architectects, QAs and developers, allocating resources to address ongoing defects and enforce deadlines.
Recruited by Executives/Management to resolve issues on special projects.
Served as mentor to junior team members.

Business Programs Manager

Confidential — Research Triangle Park, NC

Responsibilities:

Volunteered for a special assignment role with responsibilities in IT architecture.
Collaborated with Global Architects worldwide to understand approaches to leverage within the US.
Accountable for business unit's overall customer satisfaction.
Formulated a comprehensive customer satisfaction action plan complete with clear and actionable goals and targets.
Spearheaded the authorship and distribution of monthly IT Newsletters to all US employees on behalf of Executive.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
Responded to funding requests and obtained approvals as necessary for application maintenance and development work.

BT/IT Project Manager

Confidential — Research Triangle Park, NC

Responsibilities:

Managed global Key Controls Testing program for business unit confirming servers maintained an overall compliant posture reaching a 100% compliance level.
Partnered with business unit and Corporate Information Officer to understand and communicate evolving/future Confidential technology and strategies.
Delivered effective communications and other measures to promote and support adherence to corporate instructions and IT standards across business unit.
Initiated support for business unit's special projects to support transformation and IT goals/priorities.
Supported new implementation activities in the areas of Pandemic Planning and Application Security.

IT Advisor

Confidential — Research Triangle Park, NC

Responsibilities:

Generated new business by participating as a key voter on global infrastructure strategic investments, valuing over $40M.
Reviewed business cases to determine economic and technical feasibility prior to providing recommendations to extended team and Executive(s).
Maintained in-depth knowledge and distribution of corporation's guidelines and assumptions reaching a 100% compliance level.
Managed Server Asset Management program globally to ensure business unit remained compliant with strategic direction of server ownership/maintenance.
Hired and trained new contractor for support activities.