Project Manager Resume Addison, TX - Hire IT People

SUMMARY

Highly motivated and organized professional with demonstrated experience performing in fast paced environment. Strong leadership and communication skills contribute to the building of collaborative relationships to benefit company goals and objectives.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Addison, TX

Project Manager

Responsibilities:

Implemented process to audit Fees and Costs billed by Attorney network, reducing borrower billings by 2.5MM in 2014 and mitigating any potential reputational risk findings
Developed a data base to QA work performed by Attorney Facing Team, which reduced internal audit findings by 50%.
Developing a technology solution to allow for the Attorney Relationship team to reduce the number of data entries and system updates requested by the Attorney Network, to streamline operations, and reduce operating costs by 550K in 2015.
Implemented Attorney firm audit processes, and technology solutions to integrate Servicing Litigation Support within the Residential Attorney Management program audit schedule
Received perfect internal audit scores on all projects managed since July 2013.

Confidential - Lewisville, TX

Project Manager

Responsibilities:

Strengthened Risk and Corporate Compliance oversight for newly formed Customer Assistance Operations, with implementation of various controls, to mitigate business Risk, and insure satisfactory audit rating.
Since February 2010, assisted Operating Division personnel in identifying over 100 process gaps, drafting remediation action plans, and implementing solutions with minimal repeat audit findings.
Developed SharePoint site to monitor on going resolution of corrective actions, and to insure timely completion by Operating Division
Lead system conversion initiative for Default Process Control group, involving over 24 lines of businesses and a third party vendor, MDI, to develop, and implement over 300 policy and procedures changes for Home Lending system conversion.
Administered four technology projects worth over $4MM involving Third party vendor, Cognizant Consulting, to develop IT business solutions for the implementation of Operating Division and OCC initiatives.
Developed and implemented over 120 post system conversion remediation plans, technology workflows, and process enhancements, to resolve gaps, and improve Operating Divisions risks and controls.

Confidential - Irving, TX

Relationship Manager

Responsibilities:

Implemented Card Reissue initiative, which increased active accounts by 12% and reduced operational expenses by $1.5 million.
Instituted Delayed Sales Review, to mitigate financial risk to the Portfolio, by reducing financial losses by 3MM annually. Post system conversion, trained store personnel to correctly process a delayed and promotional sale.
Assisted store personnel with credit issues, and post system conversion opportunities.
Attended monthly Sear’s regional sales meetings, to address credit issues, and to identify and recommend possible solutions.
Daily reconcilement of Paymentech auto pay reporting data base, to insure proper disposition of cancelled 3 rd party charges for Allstate Insurance, and AOL.
Trained Sear’s store personnel to drive credit card growth at store level, which increased customer acceptance rate by 65%.

Sales Manager

Confidential

Responsibilities:

Within 3 months, increased team’s sales performance by over 50%, and exceeded site sales goal by 25%.
Maintained an annual sales rate of 110% to goal.
Exceeded Site Availability goal by 5%, by reducing unplanned time, and proactively managing team’s unaccounted time.
Appointed by Senior Executive team to address CitiCard Business initiatives; identify and implement solutions to improve attrition rates, and unplanned time.