Program Management Consultant Resume

SUMMARY

Highly accomplished Senior Manager with 20+ years of progressive IT/IS Enterprise Management leadership.
Collaborated and functioned with executive level accountabilities while providing operational innovations; business process re - engineering; Enterprise Resource Planning (ERP), portfolio, vendor, and budgetary management.
Excelled in customer facing and C-Level trusted advisor relationships; with critical skills exposure in Retail; Banking; Energy; Healthcare; Government; Manufacturing; Business Contingency Planning, and Professional Services.

PROFESSIONAL EXPERIENCE

Confidential

Program Management Consultant

Responsibilities:

Achieved tactical and strategic planning for community recipients (TN & MS) of government awarded financial settlements and time-sensitive eligibility documentation. All metrics exceeded 100 % refund projections.
Defined client business requirements; staff resource optimization; 90-day planning sessions (KPI’s); and operational delivery planning and execution in conjunction with C-level presentations and partnerships.
Specialties: Program and Project Management Services (PM); PM Compliance Reviews & Audits; Project Risk Analysis, Monitoring & Control; Project Planning, Scheduling & Control and Project Quality Assurance Services.
Knowledgeable in Oracle eBusiness Suites; Primavera P6 EPPM; and Deltek Time & Expense Software.

Confidential

Degreed Substitute Teacher

Responsibilities:

Provide STEM and management support for administrators and teachers to facilitate comprehensive lesson plans.
Preferred status in Design and Technology Academy for Magnet Programs; Middle Schools; and High Schools.
Utilize MS Office 365 features to enhance reports, tools, communication and productivity metrics for stakeholders.

Confidential - Austin, TX

Deputy Program Manager

Responsibilities:

Administered VA DCAT4 awarded $715M Indefinite Delivery/Indefinite Quantity (IDIQ) contract as SMS Prime.
Established SMS Prime Contractor PMO within 6 months: Cross-functionally supported SLAs; Financials; Invoicing; Time Reporting; Subcontractor & Personnel Management, and Operational Support Processes.
Liaison client facing of 10 VA COR’s; 25 Division Chiefs; with managing 400+ professionals, and 8 sub-vendors.
Mastered project tracking tools: Oracle Primavera P6 EPPM (VA) and Deltek Time & Expense Software (SMS).
Leveraged contract performance to achieve Base to Option Year-1 of $90M via Finance, HR and Contracting.
Collaborated with SMS HR to integrate Performance Appraisal-WingSpan and ATS-OpenHire Tools for program.
Provided IT sustainment and resource fulfilment SLA 95% of Enterprise Operations: 5 Regional Datacenter Operations, Enterprise Infrastructure Support, Enterprise Applications Support, and Telecommunications.

Confidential - San Antonio, TX

Project/Program Manager

Responsibilities:

Matrix managed delivery services of Cisco IP Telephony and Enterprise solutions; included WBS’s, Cost, Schedule, Risk Mitigation, P&L, and TQM aligned with Cisco’s Partners Enterprise Ecosystem; Sales & Enterprises; Global Ops; BU Practices, and US Service Provider.
Lead PM on $100M+ Cisco ONS-15454 Services multi-year contract renewals under US SP Delivery Team for Confidential &T Ultra-Available Network (UVN) with planning tools by Oracle Project and Time & Labor.
Project lead support AAFES HQ Dallas (Military) and Cisco Federal Account solution delivery in onsite/remote capacity: Strategic Planning; Site Supervisory; Risk Mitigation; and Post-Mortems.
Achieved multiple Cisco CAP Awards (5+) for highly visible customer facing resolutions, cross-functional team support, revenue recognition, and global technology intelligence: AAFES HQ Dallas (Military);

Confidential

Xcel Energy Merger

Responsibilities:

Lead change agent for Cisco Global PMO assignment in London, England for PPDIOO Life Cycle Model that now stands as teh DMAIC (6-Sigma) cornerstone for 99% of global process enterprises.
Directed Cisco IT SWAT Team Confidential AMEX HQ (Global Financial Net) accomplishing 100-plus worldwide upgrades of Cisco MGX-8850 Routing Switches within 11 day record and Lessons Learned/Post Mortem.
Developed collaborative work plans (CWP) with business enterprise solutions via Cisco OTBU Software USA; AS Deal Support (DST) US/CAN; ASDW Delivery Unit; and AppDev activities (India |Offshore).
Collaborated and re-engineered dated IOS imaging process Confidential Solectron Austin Facility; achieved cost savings and operational efficiency to 100% for Cisco OEM MGX 8800 Assembly Program