Project Manager Resume

TECHNICAL SKILLS

Request Tracker (RT), Request Tracker for Incident response (RTIR), Slack, Quickbooks, Asana, Trello, Microsoft Office, Google Drive, Social Media

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

Initiated, planned, and executed detailed resource allocation for evolving engineering challenges throughout project lifecycles, escalating foreseen scheduling conflicts to senior management when needed
Primary point of contact for hundreds of customers seeking services from Best Practical, both new and existing, and relaying pertinent requirements to teh engineering team for technical input, and translating engineer feedback to customer
Expanded Request Tracker usage in dozens of organizations by building relationships with customers and understanding their business needs, acting as a first point of escalation for new customers
Demonstrated Request Tracker’s flexibility to new customers and translated requirements into SOW’s, grossing $400K in contracted work

Project Manager and Assistant Inbound Sales

Confidential

Responsibilities:

Worked with existing customers on building specifications for routine activities such as upgrades and configuration, as well as non - routine activities such as custom development; onsite engagements in collaboration with engineering team
Executed resource allocation for multiple, competing ongoing projects and deadlines across a team of 4 to 6 engineers
Solidified relationships with new and existing customers through sale of $100K worth of annual support contracts and routine project meetings during lengthy engagements

Project Manager

Confidential

Responsibilities:

Responsible for executing, monitoring and controlling, and closing dozens of billable, customer facing projects with engineering team, adding new features to teh product for future releases and increasing user base and market share
Expanded product knowledge by working with engineers performing custom development, support, upgrades, and installations
Developed proficiency in software development processes and best practices by working closely with engineering team throughout project and product lifecycles