SUMMARY

• I welcome the opportunity to achieve measurable goals while working closely with a team of top management and creative, motivated individuals.
• My primary qualifications for the position derive from my experience within all areas of Marketing and Enterprise Information Technology Services developing new software and products
• I am a visionary leader with a unique ability to build consensus, and act as a change agent with a highly developed diplomatic skills. I work hard to build lasting relationships which ultimately assist in smooth and consistent change management.
• I operate from the role of a strategist with a developed and open vision for how information technology can be leveraged for a myriad of situations and applications. I have a strong and storied background in software and new product development.
• I am an experienced implementation manager dealing with large scale enterprise solutions for DSL, Managed Router Networks, Voice over IP and E911 services. All of which require extensive technical knowledge and experience.
• I am an expert in Marketing having worked in virtually every area and function. I possess an in - depth knowledge of IT systems and operations, networks design and management, data management, software development, new product development and project management through best practices.
• I have a keen understanding of the decision-making process and structure of large, complex organizations and consider direction and planning with this understanding in mind.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

• Responsibilities include managing and executing initiatives against the online offer and merchandising strategy for U-verse. I provide coordination with Offer Management, Product Marketing, Online Technology (IT), Creative Experience, Metrics and Analytics, Operations and Legal teams.
• Specifically, I am required to identify, contribute to, and implement functional and process improvements with the offer execution and sales experience that directly target key performance indicators within the organization, such as conversion rates, gross sales, ARPU, and customer satisfaction.
• I act as a liaison to alternate business and IT organizations, serving as a subject matter expert on the business processes within the business organization and assist in defining new business services that leverage planned initiatives and new technologies. I design, submit and shepherd new software products and services from start to deployment.
• Additionally, I am required to analyze metrics and apply analytics to isolate issues and opportunities in offer execution/application; initiate and drive online enhancements to support growth and offer strategy and improve customer-facing sales and ordering experience; provide creative direction and on-going support in efforts to optimize acquisition marketing efforts.

Confidential, Norcross, GA

Project Manager

Responsibilities:

• In charge of all marketing efforts for Confidential and Zenith Awards as well as for Pinnacle Interactive, a branch of Confidential, an SEO Company servicing the South East. Over the past two years I have built an in-house SEO group comprised of 10 high caliber writers and 3 developers. Online sales from organic leads have gone from 0 to just over 20%.
• Responsible for the IT department including internal systems and those of contract clients.
• Creation of strategic plans and time-frames for implementation on all IT projects.
• Sole architect for all Website and networking designs.
• Networking
• Plan and implement additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
• Oversee the implementation of network security Confidential the all levels.
• Anticipate future network needs, identifies proactive solutions to satisfy needs.
• Leadership
• Achieve excellence in all areas of business.
• Champion change and effectively manage the implementation of new ideas.
• Foster Teamwork as well as personal and professional development of staff.
• Reinforce team approach throughout practice both on client projects and internal initiatives.
• Support and solicit input from team members Confidential all levels within the organization.
• Ensure regular team and practice events take place away from the office.
• Client Management and ensure excellent customer service
• Communicate effectively with internal clients to identify needs and evaluate alternative business solutions and strategies.
• Continually define ways to increase internal client satisfaction and deepen client relationships.
• Maintain lasting internal client relationships
• Ensure practice delivers superior solutions to internal clients.
• Provide senior level resolution to internal client issues.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• Review management evaluations for consistency.
• Impress upon management the importance of the career planning and performance evaluation programs.
• Create an environment where Innovators can successfully achieve professional career path goals.
• Manage the development of project managers and senior managers.
• Assign tasks to practice management that give managers an opportunity to grow.
• Internal Operations
• Review status reports of Project Managers and Senior Managers and addresses issues as appropriate.
• Lend expertise to internal teams and task forces.
• Enforce standard company policies and procedures.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Headed development and implementation efforts, which generated $70M in revenue and an increase in customer base of over 1.9 million.
• Played a critical role in developing the product road maps as well as the overall business requirements and technical requirements for all new Internet product offerings, mainly DSL service. This roll-out included extensive planning and synchronization across multiple teams.
• Was responsible for the formation of the teams that included developers, network engineers, network architects, analysts, functional subject matter experts and a multitude of marketing and management personnel.
• Worked in lock-step with developers in an effort to market Bellsouth’s new DSL product using "on-line”, "digital” marketing that would promote the main Website, fastaccess.com, making it the first solution that customers would be exposed to when searching for an Internet access solutions.
• Acted as the CPU communicating the overall business objectives with developers in an effort to build the infrastructure needed to support long term SEO and SEM goals. An example would be the acquisition of related URLs, a basic strategy in SEO, and critical HTML tagging. This up-front planning and production strategy was an effort to create products that were sustainable and profitable in tune with business case analysis.
• Led all efforts to study site usability and to create a solid and functional user experience.
• Was instrumental in the establishment of systems to measure the success and profitability of all new IT solutions. Earlier versions of programs similar to Google Analytics were implemented to create the data needed to measure product implementation and identify performance improvement initiatives that were needed.
• Communication of analysis and results to stakeholders and company executives was a regular point of function.
• Orchestrated development and deployment of new products relating to Broadband Internet and data services. Life-cycle management of both DSL and Managed Router Services. The creation of business cases and the feasibility of success was the basis of all new product offerings.
• Instrumental in the effort to aggregate bridged DSL customers into an IP based pipe allowing the ultimate expansion of broadband services. Network analysis, design and planning along with equipment and software acquisition.
• Also studied requirements, competition and functional capabilities with vendors and other service and equipment suppliers to ensure a solid foundation to build into all cases.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Created marketing collateral and sales training for a new mainframe software product, resulting in $28 million in new revenue.
• Spearheaded the redesign and deployment of company and product websites.
• Formulated new tracking programs to quantify all new marketing and advertising efforts.
• Developed trade show and industry display presentations.
• Orchestrated a marketing campaign, which resulted in over $100M in initial sales revenue after launch.
• Headed the development and implementation of a nationwide online presence and the development of key products needed to launch the first Web based car buying platform for customers.
• Directed and developed a national marketing plan, including collateral advertising on radio, television, and print as well as merchandising programs.
• Collaborated in creating a national roll out program for new dealerships.
• Directed and developed national sales events, including car giveaways.
• Established relationships and partnerships with corporate entities to establish service programs and joint marketing campaigns to increase market penetration.