Relationship Manager Resume
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SUMMARY
- I'm an IT professional with wide experience in client engagement, delivery management and program management.
- Past 12 years, I have worked with IT consultancy services company specialized in BI Analytics and Information Management. Earlier I had worked with leading product companies in USA for more than 10 years.
- I'm looking to help an organization in client engagement and delivery initiatives especially in BI Analytics and Information Management space.
- Professional with 20+ years of techno - managerial experience including 10+ years with Technology Consulting Services and 10+ years Software Product companies.
- Progressive experience in Customer Engagement and Relationship management, IT services Delivery Management, Program and Project management and Software Development Life Cycle.
- Proficient with entire project life cycle for Business Intelligence, Data Warehousing and ETL/EDW/Data Migration projects in On-shore/Off-shore global delivery models in multiple geographies USA, India, Middle East.
- Successfully managed relationships with key stakeholders across the geographies for long-term success. Worked in close collaboration with Senior Management, Business users, Delivery, Pre-sales, Operations teams to meet defined objectives.
- As part of core management team, actively contributed in transforming a start-up to successful Consultancy Services Company specialized in end-to-end Business Intelligence and Information Management services.
- 10+ years of Product Design, Development and Management experience with leading software product companies using mobile, web and client-server technologies.
- Experience in business verticals like BFSI, Life Sciences, Retail, Technology, Media and Entertainment, Telecom etc.
- Expertise in Data Analysis and deriving valuable Insights for client business, Data Modelling for the enterprise data warehouse using OLAP systems dimensional models like Star and Snow Flake and OLTP systems Relational data models, identification of Dimensions, Facts, Measures, Aggregate tables, Levels, and Hierarchies.
- Used BI tools like MicroStrategy, MS Power BI, Tableau, QlikView, Excel etc.
- Experience with various databases like MS SQL Server, MySQL, Oracle, Netezza, PostgreSQL, MS Access, RedShift, Vertica and ETL tools like Talend, SSIS, Informatica, SQL.
- Certified Project Management Professional since 2003. Proven knowledge of project management and methodologies.
- Familiar with emerging technologies Big Data/Hadoop, Advanced Analytics and IoT.
PROFESSIONAL EXPERIENCE
Relationship Manager
Confidential
Responsibilities:
- Confidential, a 750+ people IT services company in Business Analytics and Information Management space.
- Responsible for building and maintaining business partnerships with clients, vendors and technology partners. Major new business wins includes Dr. Reddy’s Lab and Economic Times. Managed client relationships for ZS Associates, HP-ICICI, MicroStrategy
- Confidential, 500+ people IT services company in Business Analytics and Information Management space.
- Responsible for successful delivery of DW/BI engagements in on-shore/offshore delivery model for major US/Middle East clients.
- Worked with following major US clients in various domains, Life Sciences - ZS Associates, IMS Quintiles, Altruista Health, Bayer;
- Retail - Burlington Coat Factory, Stella & Dot, PromGirl, Toys R Us, Urban Outfitter; Media and Entertainment - NBCU;
- ZS Associates - Data warehouse migration from Teradata to Amazon RedShift in AWS cloud environment.
- IMS Quintiles - Provided analytics and reporting solutions in Provider, Prescribers, Payer, Products and Market Analysis using BI tool such as MicroStrategy,Tableau and QlikView.
- HP-ICICI - EDW migration from Sybase to Vertica - It included migration of historical data, processes, stored procedures and reports, workflows and mappings.
- LivePerson - Develop Reports and Dashboards using MicroStrategy . Build automated testing tool for multilingual dashboard, integration of MicroStrategy BI reports with LiveEngage platform using MicroStrategy SDK. Vertica on AWS Cloud environment.
- GE - Design and develop dashboards related to Inspections, Railway Analytics for IoT platform. Develop UI screens following GE agile methodology and technologies such as Angular JS, JavaScript, Polymer, Java Spring framework Clarabridge - 24x7 support product support and technology consulting.
- Economic Times - Dashboards with MS Power BI on Azure cloud platform
- GridPoint - A Power utility client - DW and ETL development using SSIS, BI reporting using MicroStrategy and portal integration using MSTR SDK.
Senior Manager
Confidential
Responsibilities:
- Confidential, 5 people start-up company with focus on services in Business Intelligence and Data warehousing.
- Responsible for Design, Development, Project Management and Delivery of end to end DW/BI projects using. Active participation in corporate development activities such as HR/recruitment, education and training, university relationships etc.
- Responsible for product management, configuration management, release management and build management and client support for Loan management products. Managed several releases and supported nearly 200+ banking and credit union clients.
Senior Consultant
Confidential, Charlotte, NC
Responsibilities:
- Worked on development of two loan management products Charge-Off Recovery System (CORS) and Intelligent Collection System (INTELLECT). Responsible for database modeling and design, coding, code reviews and testing.
- Worked in various hands on technical roles like Senior consultant, Systems Analyst, Programmer with companies and clients like Confidential, Confidential, Confidential, Confidential, Confidential, Confidential .
