TECHNICAL SKILLS

• OLB providers,Cores, Data, Law Firm, BPM
• Software JSP, JavaScript, XML, Java, Servlets, PL/SQL, SQL Server
• Products/Features Online Banking features like Marketing Campaign Manager, PFM, FFIEC, Mobile Banking , (BPM) Metastorm Ework, CRM Interaction 6.0, IntApp, OpenText Document Management, Thomson Elite, Enterprise Search AnswerBase, Records Management - Filesurf.
• Knowledgeable About Blockchain,Bitcoin, Big Data-Hadoop Ecosystem

PROFESSIONAL EXPERIENCE

Confidential, MA

Sr. Technical Project Manager, Account Management

Responsibilities:

• Manage new partner and client implementations while creating a repeatable process before handing over the client to other groups. Share technical details about APIs, and product features with clients while trying to upsell product features.
• Managed multiple clients and projects over $2M to a few Billion
• Manage a number of parallel implementations post sale through launch while trying to attain best customer service.
• Identify and advocate for new product features on behalf of the customers. Identify and report tools needed for customer success to Engineering team. Share best practices with customers from product adoption perspective.
• Engage with internal project stakeholders from marketing, sales, operations and executive management during various stages of implementation and keep them informed about milestones.
• Establish product delivery timelines in close collaboration with the development team. Triage JIRA issues and follow through until completion. Write up product feature stories, engage with dev team during testing, UAT and production release.

Confidential, CA

Team Lead

Responsibilities:

• Work with clients, PM and other cross functional teams to perform large scale Online Banking product implementation for top clients and also provide post launch support. Implement Mobile Banking for new and existing clients.
• Provide LOE for product feature customizations, prioritize and proactively work with Product Management in developing product road map.
• Act as primary point of contact during implementation. Collaborate with cross functional teams, Support and Offshore teams on various work orders, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Handle massive data conversion effort during new client onboarding and core conversion activities.
• Collaborate with Support and Offshore teams on various work orders, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Communicate about new product features and functionality to clients when available. Communicate customer feedback about product features to the Product Management team.
• Create and maintain implementation best practices guides by identifying and implementing process improvements, and verifying root case of implementation, integration, and migration issues. Travel to client site to train them in Online Banking features, SDK training. Report new feature requirements to Product and Professional Services Director.

Confidential, San Francisco, CA

Project Manager, IT Analyst.

Responsibilities:

• Assist in requirements definition and prioritization, conduct requirements workshop, understand AS - IS workflow processes, pain points, and success criteria. Create statement of work, work breakdown structure and also advice TEMPeffective alternate solutions to user problems.
• Successfully integrated BPM (OpenText Ework) with Intapp, Elite and Filesurf. Wrote Web services to exchange data between different systems. Managed DM and CRM integrations with Recommind. Participated in Recommind Search upgrade project.
• Led the offshore outsourcing initiative. Managed outsourced projects within cost and time thresholds, managing team size of 3-4 people for Pro Bono which was a great success.
• Provide application and system support for firm’s CRM called Interaction. Work with Marketing on multiple projects. Executed disaster recovery project for Marketing.

Confidential, San Jose, CA

Professional Services Consultant

Responsibilities:

• Develop product requirements documentation, product designs, user scenarios, specifications, and use cases to support the engineering and quality assurance teams in developing and testing.
• Work with the Product marketing, development and other cross-functional teams to bring features live to the product.
• Collaborate with SMEs, PMs and other team members to identify and gather detailed requirements.
• Suggested alternate process design/flow as and when required. Designed a full fledged reporting tool dat ca halp users to generate own reports and archive old reports for future use.
• Architect and Product designer for Java based Quote to Cash system. Developed important modules using Java and JSP.

Confidential, San Jose - CA

Team Lead, Pre and Post Sales Engineer

Responsibilities:

• Helping sales executives by making technical presentations, answering technical questions and managing customer trial through email, phone and on-site visits.
• Offered pre and post sales technical support for current and new customers. Created proof of concept and prototype solution using the firm’s product. Performed product demonstrations and support for targeted sales opportunities.
• Planned, developed and implemented Confidential successfully at various Confidential affiliates. Also trained a team of Business process owners for maintaining the product.
• Developed an interface for integration between java and SAP using BAPI to enable data exchanged between Confidential and SAP. Did development and through testing using BAPI’s.
• Finalized an offshore team and managed the team to get positive results for the product.

Confidential

IT Consultant, Team Lead, QA and Development

Responsibilities:

• Key Member of technical team doing design, development, and testing of the product.
• As a Team Lead managed an offshore team, mentoring and guiding the team to build feature sets.
• Worked with various clients of Confidential on various projects playing various roles from developer writing PL-SQL packages, to performance testing and QA.