Program Manager Resume

SUMMARY

Agile Project Management certified. Business professional wif 14+ years of proven experience in managing programs and projects, leading after sales services strategies, creating and presenting product portfolios.
Proficient in customer relationship maintenance and vendor reliability reviews wif an exceptional background in working in a multicultural environment. Innovative, task focused and problem solving oriented.
Able to manage multiple high - profile projects under stress in a deadline-driven environment. Having solid organizational skills and the ability to interact TEMPeffectively wif people. Demonstrating excellent interpersonal skills.
A highly motivated self-starter, learning quickly and adapting to new situations easily. Specialist in processes setup and change management implementation.

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

Driving vision lead programs focused on achieving corporate objectives of strategic importance (process and technology related).
Ensuring that the organizations objectives involving change are achieved in a structured manner.
Aligning stakeholder interests, incorporating change processes and actions to deliver benefits.

Project Manager

Confidential

Responsibilities:

Running hardware and software support projects related to New Product Introduction (NPI) and End of Life (EOL).
Coordination of all actions required to setup new product and/or new service flow and/or new service place.
Minimizing excess or obsolete impact. Monitoring the alignment between contracts terms and the service delivery performance.
Establishing department internal processes, co-creating NPI process interactions and deliverables wifin company procedures.

Product Manager

Confidential

Responsibilities:

Existing service products portfolio management and adding new products to the basket.
Driving product features and offerings, pricing, and positioning strategies. Service products marketing.
Trade shows (IBC, Holland / CES, USA) materials creating. Events onsite coordination.
Sales support to European Service Center market expansion.

Customer Service Manager

Confidential

Responsibilities:

Remodeling and expanding scope of aftermarket services for a key customer. Key account management.
EMEA Customers after sales support. Licensed Service Centers' operations setup and monitoring.
Contracts negotiation. Forecasting and budgeting service cost & revenue. Managing end-to-end on time delivery system (from spare parts ordering to service products delivery to customer).

Executive Assistant

Confidential

Responsibilities:

Establishing internal processes wifin engineering departments.
Setting and implementing the rules of timely and TEMPeffective projects' status reporting.
Designing and deploying a reporting tool for Engineers and Project Managers in cooperation wif IT team.