IT Project Manager Resume

SUMMARY

Rising technical and operational Manager noted for reducing operational expenditures and driving business innovation, leveraging applications, network, and risk management leadership to accelerate business growth and gain competitive edge.
Possess multiplatform enterprise compliance, and business transformation expertise in teh most demanding and challenging markets.

TECHNICAL SKILLS

Microsoft Server 03 - 13 Novell 6x OES2 Suse Linux 10 Unix 11.11/13 VMware ESX 3.5 Microsoft SQL 08-13 BES 4.1 NotifyLink 4.5 ZenWorks 6.5 & ZCM 10 GroupWise 6.5 Microsoft Office97-03 Office 365 LefTEMPthand 200&1600 SAN Management Console BackupExec 10d Cisco IronPort & Meraki Drupal CMS 7 HubSpot CRM Asana Project Management Basecamp Microsoft Project 16 JIRA Agile SharePoint

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

Responsible for department oversight, budgeting and project management
Developed business continuity strategies by establishing standards, procedures and policies
Maintain internal IT Documentation for end users and technical associates
Led complex web-based application conversion while promoting effective use of Agile software methodology
Exercised Scrum Master duties by facilitating story requirements, iterations, retrospectives and backlog refinement
Responsible for overseeing offshore development team of four associates, UAT and QA
Led migration of enterprise exchange system to Microsoft Office 365
Full infrastructure management- Cisco Routers, Dell Layer 3 switches & Cisco APs
Management of halp desk team, queue and its operations. Serve as Tier III resource as needed
Developed KPI reporting to promote self-improving culture
Led infrastructure optimization project to secure data and network access
Perform annual audits to ensure compliance criteria is met
Provided vendor and procurement management
Implemented new security measures for ICC web based application
Implemented Azure Active Directory, administer Group Policies and deployed across virtual units
Implemented company-wide Office 365 SharePoint to include Document libraries
Implemented Incident Management system, Asset Management system, and cloud based FTP Service
Led collaboration initiatives to utilize CMS and Microsoft Teams across departments

Implementation Project Manager

Confidential

Responsibilities:

Lead Subject Matter Expert for new emerging markets, coordinated translations for contract agreements and SOW
Expanded Customer base and increased of sales pipeline wif strong leadership
Led strategic initiatives and built solid relationships in challenging markets, resulting in greater revenue stream
Represented operation during client engagement and development planning visits
Managed three to four concurrent monthly projects to include initiation, planning, execution and deliveries
Implemented solutions wif a focus on mobile voice recognition systems
Facilitated onsite and virtual training workshops for products and management software
Installed proprietary WMS, as well as Device Management applications on multiple Platforms- Unix, Linux and Windows environments
Served as lead design of CMS customer portal, and provided administration of highly visible Drupal CMS used for extensive analytical tasks
Provided ongoing client support and troubleshooting for WMS, TTS engine, application and device management

Senior Network Engineer

Confidential

Responsibilities:

SME for Netware 6.5 migration to Suse OES2 systems
Assisted in upgrade Zenworks 6.5 desktop management to ZCM 10
Expanded and Upgraded Blackberry Enterprise Services
Provided day-to-day GroupWise administration and support for multiple field locations

Associate Network Administrator

Confidential

Responsibilities:

Administer 45 server running on various platforms- Netware, Windows, and Suse Linux
Implemented Blackberry Enterprise & NotifyLink self-hosted Services
Implemented Intertel self-hosted Services
Migrated ADP and PeopleTrack HR applications from Netware to Windows
Provided day-to-day eDirectory administration
Provided Tier 2 & 3 support at a halp desk capacity
Led entire LAN/Infrastructure rebuilt Project