PROJECT MANAGER ~ PROGRAM MANAGER

Highly skilled and technically savvy MPM with valuable hands-on experience acquired as a Program Manager and Project Manager in diverse industry sectors. Collaborates well with peers and sales/technical Divisions on software development. Easily lead cross functional teams on multimillion dollar IT implementation projects.

• Practiced in clarifying client business requirements, performing gap analysis between goals and existing procedures/skills sets, and designing process and system improvements to increase productivity and reduce cost.
• Articulate communicator with a passion for technology and highly adept at diplomatically facilitating discussions and negotiations with key stakeholders.
• Recognized for phenomenal project management contributions delivering complex, large-scale technical initiatives on-time and within budget.
• Computer proficiency in MS Office Suite (Word, Outlook, and Excel), MS Project Management, Visio, Access, and Mozilla Firefox.

Core Competencies

• Lifecycle Development Projects
• PMI Methodologies
• Process Analysis & Redesign
• Project Management & Tracking
• Project Risk & Scope
• SWOT Analysis
• Six Sigma & Lean Environments
• Scrum/Agile Methodologies
• Requirements Gathering
• Operation Audits & Reviews
• Network, Supply & Demand Modeling
• Market & Consumer Research
• Budgeting & Planning
• Cross Functional Leadership
• System Solution Architectures
• Cost & Resource Estimates
• Project & Delivery Methodologies
• Change Management
• Process Improvement
• Team Building & Leading
• Cross Functional Leadership

Professional Experience

SENIOR PRINCIPAL 12/2010 - Present
Confidential Mableton, GA
Create Federal Government Request for Proposals (RFP's) and Request for Quotes (RFQ's) as per sound quality methodologies. Define master plan framework for assigned area program of work. Implement, track, and control mechanisms and processes defined by the department. Accountable for all project stages from start-up to implementation to include definition to charters, scope, scheduling, and costing. Design and implement technology and operational solutions as lead business development for organization.

• Spearheaded all organizational change management to include role/responsibility alignment, training, skill development, communication and user involvement, sponsorship, and leadership.
• Developed the first certification designation for company's Women Owned Small Business (WOSB) in the SBA Program.
• Structured and collaborated a new program with a non-profit (In-Demand Ministries) to develop transitional housing for homeless veterans and others from challenged backgrounds.

PROJECT MANAGER 4/2010 - 11/2010
Confidential Atlanta, GA
Provided project management support and served as a liaison between DMT project delivery, the MSIB, and eMarketing Campaign Management Teams in planning and executing of the Latin America's

Migration and decommissioning of their customer websites and infrastructure. This included TBS Member Services in a Box (MSIB), Peachtree TV MSIB, and eMarketing Sports Campaign Management for Confidential Tour initiatives. Accountable for project life cycle that encompassed
project planning, development, change control, implementation, issue management, customer relationships, and team leadership. Worked with Clarity as governance and reporting tool and collaborated with project teams, customers, other Project Managers, and management to plan/prioritize requirements and project assignments. Developed and maintained multiple project plans using approved tools. Incorporated project charter and scope, phases, tasks, assignments, dependencies, and target dates. Determined resource roles needed and worked with management to secure project team members. Established and coordinated the plan for migration of projects into production. Managed stakeholder expectations and communicated with other groups as needed to insure successful implementations.

• Managed and coordinated multiple IO projects that supported web-based initiatives in DMT.
• Consistently met all project deliverables and budgets for complex, technology driven initiatives.

SENIOR PRINCIPAL 12/2008 - 3/2010
Confidential Mableton, GA
Led business development for the organization and defined master plan framework for assigned area Program of work and implementation of tracking and control mechanisms. This included control mechanisms and processes as defined by department. Spearheaded all project management from project
definition to implementation.

• Designed and implemented many technology and operational solutions with accountability for all organizational change management to include role/responsibility alignment, training, skill development, communication and user involvement, sponsorship, and leadership.

PROGRAM MANAGER 1/2006 - 11/2008
Confidential Atlanta, GA
Prepared and maintained program plans for contractor organization. Applied public policy guidelines and procedures. Managed recommendations made to Certifying IT Officer on Permanent Foreign Labor Certification Cases for the U.S. Department of Labor, Office of Foreign Labor Certification. Prepared Statements of Work for contracted employees. Developed the current Business Existence Request for Information system within the Access Database.

• Selected by management to lead new strategy programs for Audit/Appeal Teams of the division.
• Managed direct reports of 17 employees that grew to 25 over the 3-year period, applied performance measurement standards, and kept team on track to meet all project deliverables.

ADDITIONAL EXPERIENCE

• Office Manager, Confidential, Advanced Federal Services Administration, Centers for Disease Control and Prevention, 11/2004 - 12/2006.
• Senior Program Manager, Confidential, 4/1994 - 6/2001.

Education

GRADUATE CERTIFICATE IN MANAGEMENT INFORMATION SYSTEMS
Project Management Professional Certification (09/2012)
MASTERS OF PROJECT MANAGEMENT 2/2011
MASTERS OF BUSINESS ADMINISTRATION
BACHELORS OF ARTS, POLITICAL SCIENCE