Sr. Software Engineering (Lead) Resume

SUMMARY

Resourceful project manager, software engineer, drivers’ developer, top issues handler, trainer and an energetic product support specialist. Proven success with over 18 years of hands on experience in printing industry involving software, hardware and firmware development & changes with support.
Working knowledge of the SDLC model from inception till completion, follow Root Cause Analysis (RCA) and discrete release process through to its approval. Expertise in coordinating teams and resources to complete assigned project objectives under pre - defined and challenging schedules.

TECHNICAL SKILLS

MS Windows: Print Drivers (Postscript/PCL/PPD/PJL), Visual Studio, C#, C++ and C. Applications, Utilities, Recovery Tools, Consumables Management, Color Swatch, Status Monitor, File Downloader, Encryption/Decryption, Install Shield, Menu/Front End Installers.
Mac OS X and iOS: OS X Print Drivers, X - Code (iOS applications), Swift, MySQL, Mac Vise Mind Vision Installers/Apple Packagers, Security Signatures, Batch/Shell Script & Linux Printing. Developed iOS applications approved by apple for iTunes apps store.
Software Applications: MS Office, Lotus Notes, Source Safe, OKI WegWeb (Bugs Management), SAP Data Analysis (Excel Pivot Charts), Gantt Tables, CRM DB, Adobe s CS6, Editors (Hex/Text/Graphics), EFI/Fiery Software, Command WS, Color and Print Management.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software Engineering (Lead)

Responsibilities:

Project kick off, Write/Review development plans, handle releases with schedules and responsibilities.
Conduct engineering / support meetings and share minutes. Follow up with action items.
Software projects management, meet with team members on daily & weekly to follow up action items.
Print Drivers, Utilities development, custom solutions and scripting install automation.
Provide printing solutions, customization, technical support, work arounds with support documentation.
Product training, applications integration, and support for drivers & software customization solutions.
Handle issues beyond Tier 3 support, investigate, and provide counter measures with documentation.
Top accounts and issues management, design improvement, software, hardware and firmware support
Launch Team member constituting Software Engineering, Sales, Marketing and Customer Support.
Lead window person for overseas engineering project communications with Japan and Europe.
Product marketing support, solutions, trainings, demos and Pre-post-sales support to close deals.
Support for New OS Launches and updates for the web for Windows OS and Mac OS X.
Printing and scanning software support, investigate, make improvements and suggest recommendations.
ISO 9001 compliance and Quality process audit and improvements.
Evaluate printing and scanning software to make improvements and recommendations.

Sr. Member Technical Staff

Confidential

Responsibilities:

Pre-Post sales Technical Support, printing solutions, demos and top issues resolution.
Software / Product launches, development design, modifications, verifications and approvals.
Handled releases, troubleshooting, bugs fixes and send to production after official approval.
Led and managed a team of full / part time engineers, technicians and contractors.
MS signature, Apple signatures, Windows installers, Apple Packagers, customization and localization.
Mac OS X/Win Print drivers, installers and utilities, third party software support and deployment.
New operating system launch support for Windows and Mac OS X for Okidata products.
Developed useful Windows, Mac OS X and iOS (iPhone) (MySQL Database) engineering tools.
Software CD/DVD releases and web posting to the OKI Website store.