SENIOR PROJECT MANAGER - IT SYSTEMS Resume - Hire IT People

SUMMARY

I is an ambitious, solutions - driven business professional with proven accomplishments in planning and leading comprehensive projects and programs in support of business goals and objectives. I has a passion for learning and enjoy working with cross-functional teams and vendors to collaboratively drive overall business efforts.

PROFESSIONAL EXPERIENCE

Confidential

SENIOR PROJECT MANAGER - IT SYSTEMS

Responsibilities:

In addition to fulfilling the duties of a Project Manager, directly manages the Help Desk team.
Oversees and maintains the operational integrity of the technologies and services provided using monitoring applications and key performance indicators to track performance.
Works closely with the VP of IT Operations to create structure in the IT department, re-define roles and responsibilities, create separation of duties, and develop process, policies, and procedures to improve the TEMPeffectiveness and efficiency of the team.
Leads and facilitates key department meetings (Monthly Department Meetings, Weekly Operations Meetings, Change Management Meetings, etc.) and works with sub-department leaders to develop and maintain a department roadmap.
Partners with third-party security team to ensure information security policies and processes are up to date and abided by, and assists in promoting best practices and information security awareness to the organization.

PROJECT MANAGER - IT SYSTEMS

Confidential

Responsibilities:

Using a combination of SCRUM/AGILE and other project management techniques and tools, lead IT projects throughout the entire project management lifecycle, managing timing, scope, and costs on multiple projects of varying difficulty at the same time (office moves, acquisition integrations, new technology deployment, etc.).
Work closely with business partners and IT teams to implement new projects, deploy services, develop service requirements, and maintain Service Level Agreements.
Identify opportunities for improvement in process and documents standard operating procedures for IT project lifecycles.

Confidential

OPERATIONS MANAGER

Responsibilities:

Developed and oversaw all operational aspects inclusive of onboarding, underwriting, risk management, and customer support for key programs.
Worked with Business Development to build relationships with channel partners and clients, focusing on relationships with technical people to assist them with integrating with our platform.
Reviewed and participated in initiatives dat required operational input and follow through and participated in the due diligence process for future projects.
Participated in implementing SCRUM/AGILE methodologies in the company's development processes, and promoted identification of best practices, use of program and project management tools.
Oversaw and lead the company's initiatives to become Level 1 Payment Card Industry Data Security Standard (PCI DSS) Compliant as a Service Provider.
Managed relationships with IT Managed Service Provider (MSP) and oversaw IT Operations and budget.
Worked with IT/DevOps team to develop processes to monitor systems security, service uptime, and communicate statuses and risks/issues to stakeholders and leadership in a timely manner.

SALES ENGINEER

Confidential

Responsibilities:

Converted warm leads into sales, using my technical knowledge and sales skills to provide appropriate solutions from the company's range of services.
Provided first-level technical support to end-users on both proprietary and third party software and applications.
Attended tradeshow events and worked closely with the Office Manager and Marketing Manager to coordinate packing and logistics for all tradeshow materials (booth, collateral, etc.).