SUMMARY

• Innovative and results - oriented technologist with extensive experience in management , Architecture, Development, Integration, and application Support. Also has a proven track record of delivering IT projects incorporating a wide range of technologies. Possess strong problem solving ability with focus on diversity to drive innovation and continuous improvement, and open to learn and implement new technologies to deliver operational excellence.
• 2 years of experience in Management, architecture, design, development & production support.
• Excellent managing, leading, planning, scoping, scheduling, and delivery skills
• Excellent interpersonal, collaboration, problem solving, documentation and reporting skills
• Strong understanding of ITIL, Agile Scrum, SDLC methodologies and Business Analysis practices.
• Well versed in Application Support Management, with expertise in managing, analyzing, planning, executing planned activities for business facing IT applications.
• Experience in Managing projects On-Site/Multi location Off-Shore Model.
• Well versed in Incident, problem, change, communication and release management process
• Expert in architecting and implementing Disaster Recovery Standards for E-business Applications
• Committed team player, with excellent communication skills and self-starter, capable of working jointly and independently across all levels of management.
• Excellent collaborating skills with business, DevOps, off-shore and vendor partners
• Well experienced in Standard work, Process Confirm, and Problem Solving methodology.
• Expertise in application monitoring and team mentoring strategies.
• Strong Knowledge in Unica, Java, TWS, vendor service management, web services, BI reporting and Hadoop Ecosystem components like MapReduce (Processing), HDFS (Storage), YARN, Sqoop, Pig, Hive, HBase, Oozie.

TECHNICAL SKILLS

• Java 5, HTML5, CSS3, JQuery, Angular JS, Node JS, JSON Web Services (SOAP, JAX-RPC), REST, AJAX, DOJO ToolKit, Spring Framework, mVc framework, SiteMesh, ORM(Hibernate and iBatis), JPA, Struts, EJB, Servlets, JSP, JSF, JDK, JSTL, JMS, JDBC, SRL(Structured Rules Language), JUnit, Maven 2.1, WSAD, Log4j, JavaScript, XML,XSLT,XSL-FO, AJAX, LDAP, ACORD, Shell Scripting,eCom App
• Broadvision One-to-one application 5.5/4.1 and DCC 5.5/4.1, Blaze
• XML, SOAP, REST, WSDL, DTD, XSL, XSLT, XPath, AWS,DOM/SAX Parsers
• IBM WebSphere 8.5/6.x/4.0/3.5, BEA Weblogic 9.x/8.1/6.1, Apache Tomcat 4.1.27, JBOSS 4.2 and IIS
• EJB, Active X, COM, DCOM, MS - Building Blocks and MTS
• SDLC, OOAD, UML, RUP
• Eclipse AST, ANT 1.3,, SnagIT, TOAD 8.X, SQL Navigator, SQLab, PVCS Tracker, SiteScope 9.51, Microsoft Project 98, Intelli J 4.5, WEISS, Remedy 4.0, Isaac Blaze Advisor 6.2, WS FTP pro 6.0, Ultra Edit 8/6, Beyond Compare 2, PuTTy, Rapid SQL 7.4.2, SOAP UI 1.7.6, XML SPY, WinSCP, IBM Tivoli's TWS (formerly known as Maestro), IBM Lotus forms designer 3.5, IBM Lotus Forms Integration, IBM Forms Viewer 3.5, WINSQL, Webmethods 8.2, Parasoft SOA testing tool 9.0, HPTV, HPSM, HPPM, Splunk, Dynatrace, ServiceNow, DCRUM, ITG, Topaz/BSM, SIRA,, xMatters, ITSM reporting, IBM Unica Campaign, Interact, Unica Marketing Operations
• Oracle 12c, MS SQL Server 7.0, IBM DB2/UDB and Sybase 11.5, Teradata 13.11
• Linux, CentOS, Windows
• D2K, Power Builder 5/4 and Visual Basic 6/5/4
• PVCS Version Manager 6.7.10, Tortoise SVN(subversion) 1.5.4, Visual Source Safe 6.0, TFS(Team Foundation Server)
• Test Case Manager (TCM), TCM Lite and Raid 4.5, Test Director. QTP, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Technical Manager/Service Coordinator

Responsibilities:

• M anaged and mentored the teams to show case their work thru Kanban board in daily Scrum daily stand up meeting. Acted as a DevOps lead to implement DevOps Roadmap CI/CD tools like Splunk, CHEF, DBA integration, and Kanban. Used Kanban to manage SSMO work, RCA, and documenting lessons learned/retrospectives.
• Extensively used Tableau reporting to manage build/incident/change/problem management matrix.
• Collaborated between business, off-shore, downstream/upstream and IBM (vendor) to resolve Unica Campaign performance issues. Performance improved by 70% thru various continuous process improvement process.
• Actively involved in implementing end-to-end application on-boarding process under Orange crush/Sync program model.
• Created and implemented process to improve end-to-end issue resolution process, created single forum to discuss the status of Sync issues, Created and managed weekly change management board to makes sure all PROD implementations has proper visibility.
• Created weekly review dashboards/decks for incident/problem/change/escalation/ticket aging matrix with business. Extensively worked with teams on implementing Scrum ceremonies like Sprint planning, daily stand up, backlog grooming and Retrospective documentation for future reference.
• Educated, mentored and ensured SS&MO teams follow Agile development best practices such as continuous integration, test driven development and test automation resulting in improved deliverables and higher quality products.
• Extensively used Dynatrace, Splunk, HPSM for Application/Batch monitoring.
• Used Cognos, and BO reporting to build customer facing daily/weekly/monthly/Adhoc reports based on daily opportunity volume.
• Mentored and modeled core Agile principles of collaboration, prioritization, self-organizing, team accountability and visibility within the SS&MO and testing organization.
• Actively participated in designing, coding, implementing and supporting java application/services/batch process. Actively participated in importing data lake feed into oracle database by using Java APIs, Java Batch and TWS. Actively participated in using data connector - Sqoop to extract data from Oracle to HDFS to build OGM Data archival to resolve performance issues.

Environment: Java, Java Batch, Maven, ANT, Spring, Hibernate, IBM Unica, SOAP/REST webservices, Oracle 12c, SQL Server, HPSM(xMatters), HPPM, ServiceNow, Linux, Cloudera, HDFS, Sqoop, Oracle GoldenGate, Dynatrace, Site Scope, SPLUNK, CHEF, Git, Github, Cognos, Tableau, Power BI, PDUT, DBA Integrator, Oracle Enterprise Manager, SOAP UI, Kanban, TWS

Confidential, Springfield, MA

Tech Manager

Responsibilities:

• L ead the New Business and Customer Service and Marketing technical teams responsible for production support of 25+ applications and continuously improving system resiliency, reliability, and performance; regularly meet with customers and partner with solution delivery teams to improve overall IT service delivery and operational efficiency. Worked as Standard Work and Process Confirm Champion and Problem Solving Champion in IT operations. Implemented several continuous improvement processes as part of the organizational problem solving.
• Automated standard repetitive process and saved the cost by in 1.2M.
• Created and implemented process improvements across organization.
• Extensively created and engaged cross training plans in support of core optimization of new sourcing partner.

Confidential, Springfield, MA

Technical Architect

Responsibilities:

• A s a shared responsibility, Lead the BI reporting group; team is responsible to maintain Cognos, Tableau and PowerBI reporting and also responsible to manage the implementation of Big Data POC by using Cloudera.
• Managed and directed BI technical support team under DEVOPS model.
• Actively participated in coding Java APIs to build the sales peak season predictive analysis module.
• Extensively worked with development team in building the POC on Big data technologies Cloudera, CentOS, Linux, Hadoop, PIG, HIVE, HBASE, Sqoop, and SPARK.

Confidential, Springfield, MA

Application Architect/Sr. Lead Designer

Responsibilities:

• Architected and designed many of the STP application Suite and transitioned to development team.
• Led triage meeting to prioritize the changes and also led strategic meetings with business users to understand business requirements for enhancements.
• Participated in application designing, coding, testing, Code reviews, knowledge transition, knowledge transfer, production support, and incident/defect triage process.
• Evaluated design alternatives based on performance, scalability, usability, ease of maintenance, security and total cost perspective.
• Make architectural design decisions and document them as part of the architectural direction.
• Developed architecturally significant scenarios for development in prototypes, proofs of concept, or early development iterations.
• Collaborate with senior leadership and business areas to determine technology needs and priorities necessary to achieve business objectives
• Worked as huddle/problem solving facilitator also acted as PSS for many projects.
• Worked with enterprise architecture team to help project teams rationalize the system/application architectures to the enterprise architecture standards.
• Cross trained and mentored teams, developed architectural description documentation for projects.
• Led ARB (Architecture/Area Review Board) meetings for rest of the architecture/development teams and also involved in RCA (root cause analysis).

Environment: Java, Spring, Hibernate, SOAP/REST webservices, SQL Server, Bigdata, Site Scope, Java Batch, Cognos, Tableau, Power BI, SoAp UI, Altryx, Hadoop, PIG, HIVE, xMatters, .NET, Sybase, Teradata. ParaSoft tool, TWS