SUMMARY

• Experienced and hardworking Project Manager and Systems Engineer with 18 plus years of combined experience support several environments, driving projects and leading effective teams.

TECHNICAL SKILLS

• Supporting Video and Data infrastructures and environments
• Conflict Management
• Vendor Management
• Team Management
• RF and IP technologies, HFC design
• Video Networking, IP and DOCSIS

PROFESSIONAL EXPERIENCE

Confidential, Stamford, CT

Project Manager

Responsibilities:

• Project Lead for the All - Digital Conversion Initiative; point person for Customer Operations related issues for initiative. Project converted 5 million residential and small business customers to digital services.
• Project Lead for the Remote Speed Test; coordinated employee field trial for DOCSIS 3.1 eMTA s. Gatheird results and synthesized data for Advanced Engineering and CPE Operations team.
• Problem solve with cross-functional teams to plan and prepare the operational readiness to Customer Service Teams in virtualized Call Centers.
• Proactively formulate Training Documentation and communicate the materials used by Customer Service Agents, so they can educate consumers on the benefits of going All-Digital.
• Closely monitor, track and escalate all project deliverables within scope, including: IVR Routing, Home Shipment, Billing Code Testing, Post Launch Support to ensure success in production.
• Train and manage a team of contractors, to ensure each market launch reaches goals on time and budget.
• Presented at multiple locations for Kick Off meetings, explaining our team s operational plan.
• Lead meetings with internal team of multiple stakeholders, including Marketing, Training, Field Operations.
• Responsible for reporting and interpreting call volume analytics to cross functional teams on daily calls with Customer Operations leaders.
• Established project management processes to ensure assigned task and deliverables are executed on time and meet high quality standards.
• Planned, managed, and monitored projects from concept through implementation.
• Hands on leader and problem solver with an ability to motivate teams onto a shared goal
• Responsible for weekly and monthly project status reports for Customer Operation leadership.

Confidential, New York

ISP Engineer

Responsibilities:

• Mitigated all video related issues and outages affecting VOD, SDV and Broadcast channels in the South Manhattan management area.
• Played integral role in the collapse of Hub B into HUB C, was point person on for ISP in coordination with Outside Plant, ISP and Enterprise Network team.
• Accountable for reliability and proper operation and performance of hub edge devices, such as Harmonic NSGs, D5 UEQ, Casa C100G, Motorola Apex 1000 Edge QAMS, Netcrypts, Monroe EAS.
• Accountable for all technical aspects of RF/Fiber Network operations, integration, updates and maintenances.
• Assisted in maintaining, utilizing and allocating frequencies and multicasts in the Charter/L - TWC spectrum for new hardware launches (such as VOD and SDV use)
• Configured and was responsible for maintaining Inside Plant channel plans used by RSAM .
• Contributed in special projects such as CASA 100G migration (including VOD and SDV), SEP, Hospitality Apex servers to Anycast solution.
• Activated Business Class circuits in South Manhattan Data Centers, managed the building of circuits from Juniper QFX to outside plant ports.
• Responsible for providing daily status of Business Class activities to Service Delivery leadership.
• Investigated and produced reports and mitigation strategies to alleviate upstream and downstream capacity on CASA CMTS - 30/60/90 report.

Confidential, New York

Systems Engineer

Responsibilities:

• Supported infrastructure of servers dat run Redhat 7and Solaris for Video Operations in the NYC footprint.
• Performed nightly system backups of 8 Solaris servers; executing the backup scripts.
• Monitored and took ownership of trouble tickets assigned which consisted of service impairments on Red Hat servers related to disk usage, Informix database issues and process utilization.
• Configured network settings on Red Hat; worked with networking teams to implement these changes.
• Ran daily check system script on Solaris server to find any service related issues.
• Performed failover of Solaris servers to backup during high visibility production time.
• Experience in the implementation of RCAS, Cisco solution dat offloaded all of the VOD session of the DNCS.
• Managed and played an integral part of the migration of linear broadcast channels from MQAM to GQAM. Created lab environment which consisted of creating test lineup to ensure dat project would go smoothly.
• Worked on DSG (DOCSIS Service Gateway) registration process for ADSG was implementation.
• Implemented customer impacting changes on various elements of the Digital Broadband delivery system, including but not limited to DNCS (SUN Solaris V890 Servers), Application Servers (IBM & Dell servers running Red Hat Linux), Edge QAMs (Cisco, Arris & Harmonics), QPSKs (Cisco).
• Responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Digital Interactive Services to Time Warner Cable customers which included provisioning servers, video - on-demand servers and storage arrays, reporting databases, monitoring and management tools.
• Administrator of Cisco-Scientific Atlanta DBDS (Digital Broadband Delivery System)
• Supported and maintained all issues as they are related to the Cisco DBDS (Digital Broadband Delivery System), VOD, SDV (BigBand Arris), DSG, OCAP.
• Supported the installation and configuration of various cable boxes and operating systems such as Mystro s MDN (TWC resident application server) including SA, Cisco and Samsung set tops.
• Analyzed service impacting problems for over 3 million NYC subscribers as well other TWC markets and recommend the best solution or corrective action.
• Supported the installation and configuration of third party applications.
• Performed channel lineup maintenance, routine system operations, and diagnostic testing to identify/isolate any system faults. Define and maintain Video on Demand (VOD) schedules as well as Special Event programming schedules.
• Document system problems, escalate and take appropriate actions according to departmental procedures.
• Supported provisioning issues with Digital Phone DPOM and HSD products.