SUMMARY

• PMP & ITIL Certified with Telecommunications, Project Management, and Data Center experience
• Responsible for delivering projects within committed timelines, on budget, and within teh approved scope
• Managed Transitions &Transformations, Migrations, Test Plans, and Consolidations of Data Center
• Worked on teh Merger & Acquisition Team
• Lead weekly discussions on teh project status, problem resolutions for issues, and assigned action/follow up items
• Strong writing and verbal communications skills with teh ability to communicate across all levels of management
• Managed software implementations through teh SDLC phases (Analysis, Design, Dev/Build, Test, and PROD)
• Drive resolutions & project delivery through relationships with teh business stakeholders & customers
• Experienced in leading internal & external clients, 3rd party vendors, SME’s & Technical Resources
• Lead multiple small, medium, and large projects that impacted teams on a enterprise wide level
• Performed Gap, Costs, & Risk Analysis to determine teh current & future state of teh project identifying all issues
• Worked with teh Sales Team holding them accountable for teh Commercial Services to meet deliverables
• Knowledge of Cloud Computing (IAAS, PAAS, & SAAS)
• Managed budgets, contracts, procurements, RFP’s and 3rd party vendor services. Used KPI’s for business objectives

PROFESSIONAL EXPERIENCE

­ Confidential

Sr. Project Manager

Responsibilities:

• Data Center (DC) Migrations / Exits. Closing DCs and migrating existing HDW & SFW to alternate DC
• Virtual to Virtual (V2V) migrations for virtual machines (VMs) from legacy Data Center to new DC
• NPT software upgrade for Java Runtime Environment JRE 1.7 to 1.8 software upgrade
• Migrating Big Date from Data Lakes/Warehouses from teh legacy Hadoop platform to new platform
• Facilitated weekly status meetings provide teh current project status
• Instructed and modeled core Agile principals of collaboration, prioritization, team accountability and visibility; ensured consistent application of methodologies across teh enterprise
• Empower teams to self - organize and grow cross-functionality
• Coordinate and manage code releases and shared APIs with other IT groups
• Communicate with management, engineers, product managers and support specialists on product issues
• Track and communicate team progress
• Ensuring applications/data were compliant from a Security, Legal, Risk, and Privacy perspective

Confidential

Program Manager

Responsibilities:

• TNG Consolidated & Migrated 10 Core MPLS Networks & 30 Data Centers into two via teh Transition & Transformation process.
• Upgraded teh infrastructure. Converted teh TDM to SIP trunks while increasing virtualization.
• Migrated all telephony services & systems into two Data Centers (Avaya, I3, IVRs, PBXs and client circuits), while ensuring & maintaining PCI compliance for teh customers. Worked on Merger & Acquisition between businesses

Confidential

Sr. IT Project Manager

Responsibilities:

• Data Center (DC) Infra Upgrade. Managed teh Transformation & Transition Hopper Storage Projects: (BUR, Tier 1,3, & 4, and Storage Computing Reporting).
• Migrated applications, Databases, and file systems from EOL/EOS storage from EMC Celerra NS80 to Nearline Isilon NAS disk arrays to enhance storage.
• Upgraded 6000 DC servers from IBM Tivoli to Netbackup Veritas. Implemented teh Storage Reporting Management and Kazeon Reporting Tool for enhanced monitoring.
• Created Data Maps for migrations.

Confidential

Sr. IT Project Manager

Responsibilities:

• Gather requirements, manage deliverables, expenditures, and resources
• Identify application owners, target devices, perform gap and configuration analysis, tan coordinated and implement teh changes
• Work with resources & vendors on Firewall, DNS, NAT, IP addressing, and Network changes
• Use tools to assist in implementations (Ariba, Clarity, Discovery, BMC Remedy, Service Now, ITSM Helsinki, Application Inventory, Share Point, Sharepoint and teh Wintel Server Utility
• Upgrade TTY equipment to teh Avaya One X Solution to be compliant with teh American Disability Act and teh Consumer Financial Protection Bureau (CFPB) project that ensured teh Bank’s processes and call center technologies were compliant.
• Teh CFPB project was a regulatory project to ensure loans were handled properly via personnel and from teh call center applications
• Verified teh call center applications were compliant: (Aspect ACD, Unified IP, Nuance IVR, Dialers, and Nice Recording Devices.)
• Tracked labor, capital estimates, expenditures & burn rates via teh financial tool clarity

Confidential, TX

Sr. IT Project Manager

Responsibilities:

• Developed Project Charters, set goals, milestones and gatheird business requirements
• Developed policies, procedures, and processes for teh planning and delivery of IT Services
• Managed contractor & vendor tasks based on teh scope of work and teh project management plan
• Provided written and oral technical advice, guidance, and recommendations to senior management, technical specialists, and project teams on critical information and issues

Confidential

Project Manager

Responsibilities:

• Focused on teh successful delivery of customer’s needs via planning, organizing, leading, and controlling of projects based on teh scope of work, schedule and teh business requirements and needs
• Managed teh deployment projects of teh Avaya systems
• Liaison for teh implementation teams and stakeholders for all project risks, resolutions, concerns, and issues
• Interfaced with account executives, design engineers, and sales team assuring objectives were met
• Worked with SME’s on software rollouts to educate teh end users on teh new product
• Maintained business relationships via excellent customer service
• Worked with 3rd party vendors for wireless mobile device management (MDM) & telecom expense management solutions (TEM)
• Performed vulnerability assessments ensuring no risk or security threats could penetrate teh military’s network or be accessed from unauthorized users
• Provided information assurance (IA) reports, findings, and provided resolutions
• Provided network security, product assessments, and countermeasures to protect teh infrastructure for Avaya and Nortel products
• Upgraded teh software for teh Nortel CS1000 System