EXECUTIVE PROFILE:

• Results - driven business focused IT Leader and Management Consultant with cloud-based business system consulting skills in project management, business analysis, system integrations, digital experience and quality assurance providing solutions to complex problems.
• Respected project manager with hands-on experience defining enterprise business architecture, solution strategy and process improvement coupled with proficiencies in project management, systems and process design with exceptional interpersonal skills.
• Top performer in all aspects of business development processes with an intuitive balance of entrepreneurial, organizational and problem-solving abilities. Excellent communication skills partnering with all levels of management from business product owners, C-level leaders, PMO teams and solution architects.
• Proficient in project management, program management, digital transformation solutions, effective change management, process improvement, business strategy & growth, relationship/account management and client communications. Key decision maker for determining resource needs including offshore/onshore resourcing mix. Served as a trusted advisor to client organizations defining IT strategies and managing IT projects.
• Aligned enterprise business processes with system capabilities, leveraging best practice recommendations by validating customer requirements and project scope during discovery and requirements workshops. Developed project plans, roadmaps, business requirement documents, functional requirement specifications, and architecture diagrams. Led QA teams, developed test strategies and directed key test execution phases, e.g., SIT and UAT.
• Spearheaded an internal project delivery model and framework offering flexibility and scalability across all project types, sizes and complexities for agile, waterfall or hybrid system development life cycle (SDLC) project delivery. Created practice assets offering repeatable processes and a suite of documentation deliverable templates for different technology solutions from Discovery through Production Go-live.
• Modernized integrated lead-to-cash and CPQ (configure, price, quote) Sales Cloud solutions between Salesforce.com and Oracle EBS & CPQ for high technology, life sciences, oil/gas and retail industry customers.
• Implemented Salesforce and Oracle Service Cloud solutions by combining processes of customer service and support teams, resulting in real-time visibility into complete customer experience and improving customer satisfaction scores for several large transformational projects.
• Headed a $1MM Accounts Payable invoice automation project that automated and centralized a labor-intensive manual AP invoice processing for a major television/film entertainment company. Solution dramatically decreased AP processing time from invoice receipt through approvals by implementing quality system controls, streamlined business processes, a transparent approval process and faster vendor payments to take advantage of vendor discounts offerings.

INFORMATION TECHNOLOGY EXPERIENCE:

Confidential, Plano, Texas

Sr. Project Manager

Responsibilities:

• Executed client facing projects ranging in size from $100K to $4.5MM in revenue managing complex integrated Salesforce and Oracle transformational solutions with teams varying from 3 to 25 resources.
• Staffed, mentored and motivated onshore and offshore resources for project capacity needs.
• Aligned project definition and scope, project plan creation, and reporting on project financials for budgeting, revenue forecasting and project margins.
• Orchestrated daily scrum/stand-up meetings to monitor team progress, removed impediments and blockers, communicated risks to project stakeholders for issue awareness and resolution, and consistently delivered quality results and project deliverables
• Provided informed project delivery status to client PMO teams for project progress and leadership reporting; established meeting cadence with cross functional teams for timely status updates
• Composed user story best practices and training to product owners for user story development
• Authored Level of Efforts (LOE’s), Statements of Work (SoW), responded to Vendor Questionnaires and RFI’s, and identified new revenue streams for client engagements
• Facilitated requirement gathering workshops with hands-on business analysis including requirements definition and design, and collaborating with development teams and business stakeholders to functionally decompose complex problems into simple, straight-forward solutions; created business and functional requirement documents
• Conceptualized, developed and implemented a delivery model framework (agile & waterfall) utilizing repeatable processes and assets for Keste’s Oracle and Salesforce delivery practices

Technologies/Platforms: Salesforce (Sales Cloud, Service Cloud, Communities), Oracle (CPQ, EBS, Fusion AME, WebCenter Imaging), Mobility, Balsamiq, HP QC/ALM, JIRA, Visio, Sharepoint, MS Office Suite

Confidential, Dallas, Texas

Sr. Manager

Responsibilities:

• Directed a team of 20 business analysts to gather requirements using the Agile methodology for a new global Assurance project (Aura) designed to replace the current audit platform to handle core Assurance audit functions; approximately 70,000 audit staff users
• Supervised quality assurance teams up to 50 test analysts utilizing a blended onshore/offshore delivery model across three tightly integrated global Risk Management applications to ensure the software maintenance releases were tested and certified
• Liaised with regional/global territory Partners, Engagement Managers and Auditors to ensure the business requirements met the stakeholder requests
• Ensured the functional requirement teams adhere to well-defined SDLC methodologies for the purpose of creating business models, use cases, wireframes, UI specifications, functional/non-functional requirement documents that are consumed by the business, development and quality assurance teams

Methodologies/Modeling Tools: SDLC, Agile, Rational Requisite Pro, Axure Pro, Casewise, HP QC

Confidential, Grapevine, Texas

Senior Consultant

Responsibilities:

• Assisted with the development, implementation and training of a new SDLC methodology for an internal release management reporting automation project for Confidential ; core methodology principles later evolved into the methodology platform used by the Business Analysis organization
• Participated in discovery sessions with stakeholders, business sponsors and technical leads eliciting requirements for a web based global risk management application in the Assurance practice
• Created functional specifications, process models, use cases and traceability matrices for the major "dot" releases of the global risk management application
• Identified critical revenue assurance process gaps in the Billing Operations group during a billing system consolidation effort while documenting business and system process flows representing the current and future state processes
• Produced Method & Procedure documents to assist the back-office teams with production invoice verification and EMI transmission/reconciliation

Confidential, Flower Mound, Texas

Principal Consultant

Responsibilities:

• Cultivated custom telecom billing solutions specializing in Kenan Arbor/BP billing software
• Enabled professional consulting services to paging, long distance, mobile, cable and multi-level marketing telecommunications, and business development and back office operations
• Configured billing software for products, packages, rating, journals, discounts, adjustments, unit credits, lockbox, taxes and usage for the new Arbor billing system table configuration data.
• Defined methodologies and processes surrounding the Arbor Billing Platform reference tables (Admin Tables) for maintenance, change control and production implementation
• Streamlined configuration table maintenance processes reducing manual data entry across multiple tables for pricing and promotion configurations by developing a MS Access mass table update toolset; this significantly accelerated manual data entry updates from days to hours