Project Manager Resume Centennial, CO - Hire IT People

SUMMARY:

Over 30 years of experience of face - to-face business/engineering support for high technology products and customers.
Proven ability to support customers in existing and new business environments.
Success in dealing with the diverse cultures of Asia, Europe and America.
Fluent Japanese ability developed while living in Japan and supporting various Japanese accounts.

EXPERIENCE:

Confidential, Centennial, CO

Project Manager

Responsibilities:

Working with Engineering to develop and manufacture laser based range finders for golf, hunting and professional measurement applications for Bushnell and LTI brands.
Ensure that quality and functionality goals are met in a timely manner.
Ensure customer requirements are met with cost and schedule a major consideration. Interface directly with Bushnell and Kamakura, (design and engineering partner in Japan) on a weekly basis.

Confidential, Longmont, CO.

Sr. Customer Quality Engineer

Responsibilities:

Work directly face to face with the customers to make sure their quality goals are being met.
Provide FA reports to customers including 8-D reports to close open issues.
Interface with internal and external engineering teams to insure they have the required information to eliminate problems moving forward.

Confidential, Fort Collins, CO.

Owner and President

Responsibilities:

Purchased the business in 2007 with 3 stores and 30 employees with 2 million in revenue but poor economy issues caused the business to fold up.

Confidential, Longmont, CO

Sr. Technical Account Manager

Responsibilities:

Responsible for customer account engineering support during product design and integration of Confidential ’s.
Primary interface between global consumer electronic accounts and Confidential engineering
Assisted with design/engineering efforts to resolve drop/shock issues for Confidential ’s in mobile phones and other handheld, large storage capacity, consumer electronic devices.
Worked closely with customers to understand the end user requirements and define the Confidential specification necessary to meet those requirements.

Confidential, Longmont, CO

Sr. Technical Account Manager

Responsibilities:

Key technical manager responsible for bringing 3 Japanese accounts to global status.
Created and managed 4 engineering teams in US and Japan, achieving high quality ranking from global customers for support and service.
Developed customer system compatibility test suites to insure smooth product integration.
Resolved Sony customer quality issue resulting in ~1 million dollars net profit in Q4 ’03.
Acted as liaison between customers and engineering to insure technical issues were understood by both parties.
Met with Japanese executives and engineering teams on regular basis to hold business reviews, ensuring understanding and achievement of quality goals.
Interfaced between multiple internal engineering disciplines including program management, development, continuation and field engineering groups to resolve qualification, integration or field issues.

Confidential, Houston, TX

Optical Drive Qualification Manager

Responsibilities:

Established optical qualification group for consumer desk top PC’s.
Created and executed drive and system level qualification tests to verify drive performance and reliability, insuring product specification compliance.
Generated internal CD-ROM specifications to meet customer requirements.
Heavily involved with Confidential procurement groups and suppliers, primarily Japanese companies, reviewing new products.
Selected suppliers that met Confidential ’s price, availability, and quality requirements.
Developed strategic plans for new product mass storage devices to meet customer needs, helping Confidential become an industry leader in the consumer PC marketplace.
Lived in Tokyo, Japan for 1 year while working on-site at Citizen manufacturing facility in Japan as Compaqs’ primary technical contact, supporting notebook computer production at Citizen.
Interfaced with multiple mass storage suppliers of hard drives, floppy drives and CD-ROM drives to establish manufacturing and process qualifications plans.
Responsible for hard disk drive failure analysis and corrective action on fallout from Compaqs’ manufacturing process.
Tracked process data to ensure quick resolution to problems. Worked issues back to the drive supplier with suggestions for corrective actions.