PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• PM responsible for leading critical remediations for 16 Enterprise Strategic Account Management (ESAM/Tier 1) applications with goal of reducing application down - time by remediation of vulnerabilities related to development practices and adherence to standards, change management and release practices, infrastructure, testing standards, application monitoring and alerts, reporting, and disaster recovery.
• Duties include leading assessment and baselining activities, working with executive stakeholders to determine scope and critical priorities and establishing remediation workstreams; coordinating application development and Infrastructure and Cloud Services (ICS) resources; tracking progress and status; regularly assessing project risks and applying mitigation strategies to lessen negative impacts and maintain project goals; providing weekly status to senior management and project sponsors; providing monthly input for MCOM status reports.
• PM for project to implement privileged access management for legacy infrastructure, a high-priority information security initiative to establish remediations and controls for legacy Windows servers to securely store, manage and monitor activities associated with privileged accounts thus significantly reducing security vulnerabilities.
• Project responsibilities require working extensively with ServiceNow CMDB data to determine project scope, disseminating relevant information to project team members and stakeholders to establish project tasks, establishing project schedule, securing ICS resources, and facilitating organizational change management for implementation.
• Duties also include coordinating with business units to determine potential risks and issues related to the change; facilitating implementation approach which supports business SLAs and lessens outage potential and client impact.
• Project requires extensive communication to teams throughout Confidential and with senior leadership and executive sponsors to remove roadblocks, establish expectations and priority, and maintain project momentum.

Project Coordinator/Business Analyst

Confidnetial

Responsibilities:

• Project coordinator and analyst for Lifecycle Management (LCM) program, the goal of which is to reduce obsolescence across the enterprise through upgrading applications and shared infrastructure to Confidential -standard technologies.
• Role requires coordinating communication to multiple teams to establish and confirm scope of work, tracking status of open work items, facilitating team meetings, and acting as scribe for program manager.
• Other responsibilities include heavy use of excel for data analysis and reporting and creation of program and project metrics for reporting to senior leadership; responsibilities also include heavy use of ServiceNow CMDB for data as input to project scope.

Confidential, Atlanta, GA

Operational Supervisor/ Small Business Consultant

Responsibilities:

• Project manager responsible for gathering client requirements, guiding design, procurement of materials and oversight of landscape contracts.
• A cted as consultant to provide strategic input for process improvement and business model redesign which shifted strategy from individual contract-based assignments to overall account management structure based on dedicated client services, resulting in increased market value and supporting subsequent sale of the business.
• PM and SCRUM Master responsible for supporting, implementing, coding, and scripting in MARTA's critical systems which included SME knowledge of 10+ applications, including oversight of MARTA user and Identity access management tools (AD, Symantec Management Platform, HEAT, CCure).
• Role required in-depth understanding of business processes, baselining current functionality and facilitating strategic enhancements by working closely with system owners. PM/SCRUM Master responsibilities included full oversight of enhancement projects, including initiation of the project, defining requirements and design, guiding implementation efforts and quality assurance to deliver valuable upgrades along with organizational change management (such as education and training) to support end-user adoption.
• Role required efficient removal of development/implementation impediments and roadblocks to deliver according to schedule.

Confidential, Atlanta, GA

Business Consultant

Responsibilities:

• Acted as business consultant and technical advisor in various roles, including Project Manager, Systems Administrator, Business Analyst, and Process Engineer. As PM, led project teams with technical issues in the initiation and planning phases of Project Management Methodology including definition of needs, benefits, and technical strategy, research and development within the project lifecycle, technical analysis and design. Coordinated vendor and customer resources to complete software installation and provided oversight for technology assessment and quality assurance. Acted as technical SME for requirements gathering activities, including assessing business technology requirements for financial applications and recommended appropriate software solutions for small businesses; provided guidance for implementing various process improvements including enhancements to user interfaces, reporting, and application implementations that would increase throughput and provide value. Acted as technical SME as-needed to troubleshoot client issues.

Confidential, Atlanta, GA

Field Specialist /Information Systems Consultant

Responsibilities:

• Consultant responsible for identifying business objectives and providing technology solutions for reporting statistics; responsibilities included developing application and database (coding and scripting) for data collection (rainfall measurements, turbidity levels between upstream and downstream of property waterways, evaluated compliance with engineering design, etc.). Prepared detailed program specification and programming changes required to develop, maintain, and enhance information systems modules involving reports, interfaces, data conversions, and enhancements.
• Acted as technical SME whose responsibilities included designing and extracting data to populate into core systems (SQL/ Oracle coding and scripting); this included creating and maintaining loan tracking system for the storewide/personal income expectation for daily financial forecasting reports (origination fees, discount points, and circumstance accounting variables all formula-based). Provided local support for all technology and acted as the liaison for all technology projects initiated by the corporate IT and assisted loan officers with technology training or resolution as required in their operational duties

Confidential, Atlanta, GA

Information Systems Consultant

Responsibilities:

• Implemented and supported critical applications along with coding (on-call responsibilities)
• Responsible for medical and accounting systems, implementing, coding and quality assurance before moving to Production. Role required acting as technology coordinator handling Dept. of General Surgery’s Finances/Accounting transactions (Lab purchases and surgical equipment); responsibilities included identifying technology requirements of a secure intranet system for Dept. Studies; recommended solution, and upon approval developed database and application (SQL scripting, html and cold fusion coding) for the department; breadth of responsibility included oversight of projects for department websites, video conferencing systems and events.
• Acted as liaison for all General Surgery Office’s technology and the University’s IT Department by providing local business analysis, process improvements, technology recommendations, database development, network support, software and hardware support.