PROFESSIONAL SUMMARY:

• PMP and Six Sigma certified Senior Project Manager with over 12 years of experience specializing in project implementation with resource, schedule and budget management.
• My knowledge base spans all phases of a project lifecycle. These include ability to put together project charter and scope (initiate), assess budget, resource and risk analysis(planning), manage budget, resource allocation, risk register, scheduling and quality assurance (execute).
• Managed projects of various magnitudes ranging from international projects in Europe, Africa and Asia to leading rollouts across the US to 20,000 agents across 8 regions.
• Proven track record using Six Sigma for solutions and process improvement.
• “Leader of leaders” with ability to lead project managers in delivering their projects to successful completion.
• Well versed in creation of project documentation including Project Management plan, Risk Management plan and a Work Breakdown Structure.
• Enthusiastic and reliable, results - oriented professional who possesses strong team leadership, negotiating, and proficient interpersonal communication skills.

TECHNICAL SUMMARY:

Methodologies: PMI-PMBOK, USGS/ Confidential PMO, Six Sigma, TenStep Project Management (TSPM), AGILE, Waterfall

Project Management Software/tools: MS Project, SharePoint, Google Drive cloud, Salesforce, Asana, Office 365

SOFTWARE APPLICATIONS-PROFICIENCIES:

• SAP
• Microsoft Office Certified including MS Project 2010, Word, Excel and PowerPoint
• Linux/ Unix/ Ubuntu/ Redhat
• Maestro
• Siebel
• QAS/QMX
• IEM
• SaaS
• STEP
• Jira
• ERP
• MDM
• ServiceNow

EXPERIENCE:

Confidential

Infrastructure Project Manager

Responsibilities:

• Worked as a technical minded PM with the ability to operate at the detailed level as well as the higher project level.
• Oversaw all milestones in Project Life-cycle related to Infrastructure projects including design creation and approval, Build, Application Integration, Operational Acceptance testing and migrations.
• Worked as a liaison between technical teams (Build, Network, Storage, Middleware, Testing, Security), senior leadership, support managers, key stakeholders and operational testing to coordinate all project timelines, communications and meet expectations on all project deliverables.
• Managed multiple high priority and high visibility global initiatives with impact to over 40,000 airports and airlines worldwide.
• Issue and Risks identification, mitigation and resolution.
• Solid technical understanding in order to ensure solution met both customer and Datacenter requirements and knowing when to ask questions.
• Worked on multiple projects across various UK and global locations in a cost-effective manner.
• Worked on multiple Infrastructure, Cloud and End of Life project solutions including Rhel 5-7, GITT, DataPower, SonarQube.
• Responsible for all communications within the project build teams to Project Manager, Datacenter management, and customers (internal and external).
• Ensured the proposed solutions met all technical and datacenter requirements. Validating designs and providing feedback to architects.
• Requirement gathering and analysis, documenting and process mapping for the purpose of implementation of a quality solution and process improvement.

Confidential

IT Project Manager

Responsibilities:

• Led implementation of MDM software into Multi-Domain (Customer, Product and Data) 3rd party client environment.
• Managed cross-functional team, strategy development and implementation, estimating, budget oversight, revenue forecasting and reporting, developing and maintaining timelines, and client management.
• Drove effective delivery by projecting and managing budget of $750K, invoicing billable hours to client, tracking and approving hours and budget for project from multiple departments including non-bill/investment hours, R&D, Quality assurance, Technical Support and project team.
• Conducted daily and weekly status meetings with client and internal team and delivered weekly status reports to internal executive team.
• Created and tracked project schedule, task and deliverables in MS Project and forecast resource need and allocation through multiple phases of project lifecycle.
• Controlled change management and scope creep with defined SOW and created change order to align out of scope project requirements with client business needs and budgetary constraints.

Confidential

Senior IT Project Manager

Responsibilities:

• Worked concurrently on multiple complex IT projects while managing a total budget of $1.00MM.
• Responsible for SAP program/delivery management in support of the implementation of ByDesign using SAP Enterprise Resource Planning (ERP) for Employee/Manager Workflow Applications.
• Maintained customer contracts that defined project scope as well as guided project to avoid scope creep and created change orders for necessary changes.
• Managed project budget and tracking of actuals against forecast to minimize cost overruns.
• Collaborated with Customer, SME’s and project specialist to define achievable Go Live date.
• Constructed WBS in Asana to define measurable tasks, deliverables and milestones.
• Drove overall project execution by working directly with clients from various business functions and engaging with matrix IT business consultants to ensure active participation and collaboration to achieve project success.

Confidential

Government IT Project Manager

Responsibilities:

• Worked within structure of PMO with multiple projects in various phases in project lifecycle.
• Lead 3 separate project rollouts of QAS, QMX and IEM across US with 20k targeted users in 8 regions from planning and piloting through execution to final implementation.
• Delivered 91% agents deployed when goal was 80%.
• Constructed and maintained project documents in Google Drive cloud including Project Management plan, Communication plan, Risk Management plan and analysis, WBS and Project Artifacts.
• Employed Waterfall methodology while running 4-6 projects simultaneously with project teams up to 35 members.
• Lead team of Project Managers in delivering KPI’s, project deliverables and project goals.
• Facilitated project meetings effectively within matrix styled organization including end user, project team, executive sponsor, and stakeholders.
• Teamed with technical lead and technical teams through SharePoint to ensure project goals, deliverables and milestones were achieved on web based application projects and implementation of Red Hat servers.
• Essential part in the startup of PMO and assisting with standardizing project management practices and methodologies for repeatable processes in MS Project.
• Presented top level breakdown of project to high level executives including Chief Technology Officer, Chief Security Officer, Deputy Program Manager and Federal PM.

Confidential

IT Implementation Project Manager

Responsibilities:

• Developed and managed project plan for customer implementation projects in MS Project.
• Maintained workload of up to 70 projects at a time with project lifecycle between 2 weeks and 10 months within structure of PMO with Waterfall/Agile methodology.
• Established project scope with customer and managed implementation of proprietary Linux /Ubuntu software for SaaS to ensure on-time delivery with high quality.
• Worked with Linux system administration.
• Coordinated with internal and external teams for procurement of hardware and resources for project.
• Experience managing multiple international IT projects with varying degrees of priorities and tracked to completion.
• Defined resources and schedule for project/ program implementation with project teams between 5-10 members and budgets ranging from $5,000-$100,000 per project.
• Created strategies for risk management, risk mitigation and contingency planning.
• Demonstrated strong verbal and written communication skills as a liaison between Sales organization, Product Development, Operations, Senior Management and process teams to plan and schedule project deliverables, goals and milestones.
• Direct and oversaw project engineering team and managed resource conflicts.
• Designed and maintained technical and project documentation.
• Provided timely and accurate status of implementation efforts to project stakeholders for all projects.
• Coordinated and facilitated status meetings with client and implementation team.
• Document and track risk that became open issues for client and project team.
• Maintained project artifacts by ensuring all project documentation is stored in central repository in SalesForce.

Confidential

Human Resource Specialist

Responsibilities:

• Served as initial point of contact for company employees’ issues and inquiries, including but not limited to payroll and company policies.
• Administered performance reviews for every company employee, meeting with both the employee and the employee’s manager, and thoroughly documenting the entire process.
• Performed processing activities in support of activities and services, including research, reconciliation and responding to the customers.
• Responsible for timely and accurate completion of transactional HR functions, including Change of Status preparation and submission, processing of Payroll and Benefits transactions, etc
• Provided technical information to employees, supervisors and administrators; research and resolve complex problems and issues; analyze, interpret and apply policies and technical documents; respond to questions and verify information
• Recorded & updated employee information such as personal data, compensation, benefits, evaluations, terminations, etc. via HRIS system

Confidential

Census Supervisor

Responsibilities:

• Headed 20-person Project team that was instrumental in successfully reducing work load by 25% thus reducing overall project from 4 months to 3 months.
• Experience hiring, /developing, motivating, coaching, evaluating and retaining qualified staff and personnel.
• Guided team to maintaining service levels, adhering to talk/wrap time, data, and meeting both client and consumer satisfaction levels.
• Facilitated meetings effectively within matrix styled organization including end user, project team, executive sponsor and stakeholders.
• Excellent communication techniques used in diffusing complicated situations and assisting irritated and irate customers.

Confidential

Project Manager

Responsibilities:

• Developed, implemented, documented and monitored initiatives to improve revenue and lessened process steps to increase productivity by 78% through Six Sigma.
• Gathered technical requirements from customer for system/application installation.
• Employed Waterfall methodology while running 6-8 projects simultaneously with project teams up to 10 members
• Assisted of more than 20 associates in new hire classes.
• Exceptional communication and conflict resolution in implementing 24hr turn around on customer complaints within SAP.
• Assessed potential risk via risk management and quantified probability of risk occurring on project.
• Reconstructed scheduling of resources in Siebel and reduced agent idle time from 23% to 2% thus increasing agent productivity from 88% to 95%.
• Processed over 2.5 million dollars in annual revenue between .
• Reviewed maintenance contracts over $100k for accuracy.
• Developed guides to improve processes and workflow.