SUMMARY

• A detail - oriented critical decision maker combining strong interpersonal and communication skills with 20+ years of experience in project/people management, technical consulting/support, and exceptional customer service. Seek to work in an environment that will continuously challenge me; while allowing me to contribute to the continued growth and success of the organization.

TECHNICAL SKILLS

• Well Versed in Agile/Waterfall methodologies
• Disaster Recovery/Business Continuity
• Vendor Management
• Compliance/Regulatory Risk Mitigation
• Exemplary Communication
• Windows Server 2008/2012
• Red hat Server 5/6/7 Citrix Logging Server
• Windows Active Directory
• InfoPath/SharePoint
• BMC Product Suite
• TFS
• AWS/Azure Integration
• JIRA/Confluence
• Data Warehouse
• CCNA
• Financial/Banking
• VMware VDI Infrastructure

PROFESSIONAL EXPERIENCE

Confidential

SCRUM Master

Responsibilities:

• Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 25% thus increasing team's throughput in less than 8 weeks.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacles for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SCRUM Masters and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Confidential

Technical Project Manager/SCRUM Master

Responsibilities:

• Responsible for two Agile Scrum teams and one Kanban team.
• Successfully guided two development teams through transition from waterfall to Agile development.
• SCRUM Master for Application Modernization Development Agile Trailblazing team in Banking Technology. Development/Implementation of Amazon Pivotal Cloud Foundry solution providing data to internal systems.
• SCRUM Master Management of Internal Banking Systems & a myriad of Infrastructure projects within the Banking Technology organization.
• Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog, story estimation and sprint planning. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in JIRA. Work with component teams to resolve issues.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.
• Cross Organizational collaboration with business partners, domain partners, and end-users. Interactions initiating networking opportunities, relationship building, brainstorming ideation, and facilitating growth.
• Total ownership of SSL remediation from HTTP to HTTPS for all Banking Systems and consumers of Banking Services. Remediated 30 servers/consumers across multiple Schwab domains.
• Banking SME on all Regulatory/Compliance Findings analysis and remediation. Monthly reporting of Findings, Remediation Plans, and Exceptions to Senior Leadership.

Confidential

Project Manager

Responsibilities:

• Analysis and decision to utilize contracting contingent to perform nightly migration duties with allocation of local Field Service SME’s as escalation resources, day-after support resources, and technical collaboration on migration processes and procedures.
• Managed interviewing process, on boarding, and training of all contracting migration resources.
• Coordination of Confidential training through third party vendor for Field Services, review of training results with all attendees, and escalation of said results to management.
• Collaborative creation of Confidential training processes and procedures Desktop Engineering and training of all allocated project resources for Field Services on said procedures.
• Primary point of contact on all Confidential Project communication for Field Services. Primary decision point on processes, procedures, questions, and escalations affecting Field Services.
• Shared nightly escalation contact for supporting Confidential migration issues. Escalation of issues to organizational business partners, and communication/ownership of said issues driving towards resolution.
• Primary point of contact for daily meetings, reporting, and post migration support.
• Leadership of weekly meetings with Field Services regarding updates on Confidential project, training, and opportunity for open discussion of ongoing issues and ideas for resolution.
• Continued analysis of ongoing Confidential project working on continuous process improvement and streamlined optimization.

Confidentia

Technical Desktop Lead

Responsibilities:

• Managing IBS hardware, managing inventory, and procurement of replacement stock.
• Assisting with documentation updates
• Weekly meeting with NSD SME’s to discuss ongoing issues and working towards resolution on said issues.
• Coordinating concierge calls and training new Independent Business Leaders or assigning to other IBS Support Technicians.
• Monitoring of IBS Support queue for helpdesk escalations.
• Ongoing communication with project team lead refining current processes and brainstorming on how to improve IBS openings.
• Project manager and initiator/creator of the “User Mismatch Project”, which helped to resolve discrepancies in user account locations versus home drive locations that were leading to degraded performance. Led team of eight cross-organizational team members migrating 2200 accounts to their proper locations in Active Directory and Net App filers. The result showed 95% of those migrated received an increase in their performance and response time. Resolved the existing mismatched accounts and partnered with product owners to resolve the underlying root cause. Project was completed successfully with no negative impact to our customers.

Confidential

DSL Implementation Project Manager

Responsibilities:

• Project Manager managing vendor DSL implementations company wide. Multiple configurations and DSL circuit options such as: ADSL, DDSL, IDSL, SDSL, Cable, and satellite supported. Cabling and network topology configuration/verification. Documentation and tracking of project administered daily.
• Provided end user technical support and problem troubleshooting/resolution. Provide guidance and planning recommendations on hardware and software purchases. Building and configuration of new hardware. Ghost image creation, testing and implementation. Operating system installation, configuration and maintenance. Desktop, Laptop, Printers, Blackberry, Treo support. Active Directory administration, SMS package rollout, testing, and deployment. Enterprise wide project management and coordination for all desktop related processes. New technology research and development.