Project Manager Resume TX - Hire IT People

SUMMARY

Strategic and Tactical leader with a superb customer satisfaction record. Adept at interdepartmental coordination to maximize business functionality and efficiency. Extensive experience in teh development and implementation of IT solutions, operations management, and personnel strategies for multi - million dollar corporations with a focus on team building, operating efficiency and quality assurance.
Managed vendor relationships and procurement of products and services
Achieved $150,000 annual savings by re-negotiating vendor contracts and streamlining operations.
Redesigned telecommunications infrastructure to leverage new technologies and position teh company for agile growth
Designed and implemented disaster recovery plan, enabling organization to maintain full capacity and seamless functionality
Redesigned pricing matrix enabling increased sales and profits by 22%
Designed data centers; negotiated bids and contracts for third party IT companies to install network and system hardware
Project managed a process improvement initiative dat realized measurable efficiencies of 30%
Designed and managed service operations including all facets regarding warranty/out-of-warranty returns

PROFESSIONAL EXPERIENCE

Confidential, TX

Project Manager / Business Analyst

Responsibilities:

Initiated requirements gathering to inform business case development for revenue tracking initiative for customer service
Performed analysis of present processes and identify opportunities for improvement
Managed neutral teams to accommodate new business process designs
Trained business users responsible for managing and operating business processes
Created change management policy and process

Confidential

Project Manager / Business Analyst

Responsibilities:

Developed initiative and project plan to implement IT best practices
Project Manager and Business Analyst for new payment processing initiative for E-commerce site
Ensured Agile framework practices by providing user stories for development team
Analyst for web design team creating new e-commerce site for sister company
Provided support for enterprise software
Project managed initiative for PCI compliance for payment portal for website

Confidential

Business Analyst

Responsibilities:

Managed teh requirements gathering process and deliverables while also ensuring technical structure can satisfy business needs
Constructed as-is and to-be workflow processes, and suggested improvements to teh processes based on requirements
Coordinated business and QA to prepare test plans and evaluate test results for application implementations
Designed and executed test plans
Executed SQL queries in UAT processing

Confidential

Project Delivery Manager

Responsibilities:

Managed resource allocation and all phases of development life cycle (me.e. feasibility study, requirements, analysis, ROI, business plan, design testing, and implementation planning).
Managed cross-team collaboration between local and regional deployment teams, and app build teams
Managed contents of a deployment cookbook & template data
Trained teh trainer
Executed Salesforce.com admin setup steps (included: user setup, data, affiliate configurations, language translations)
Gathered gap requirements for each affiliate and provided dat information back to teh Build team
Assisted with creation and completion of ICE deliverables (project methodology documentation)
Tracked and reported status of deployments of 5 apps

Confidential

Applications Systems Analyst / Project Manager

Responsibilities:

Project managed teh rollout and implementation of mini - tablets to support a new application module introduced dat increased productiveness by 30%
Project managed two major vendor application upgrades (Network, Server Administration, and Application Platform)
Developed project plans for small projects (Waterfall/Agile Methodology) User stories, epics, BRDs
Process Improvement team member responsible for teh information systems portion of teh Lab
Developed test plans and assisted development of training plans
Informed business case development by reviewing, analyzing, documenting, and evaluating business systems and user needs
Lead technical support for all medical labs, including hospital and urgent care facilities
Primary subject matter expert (SME) and vendor relationship manager for medical lab technology applications including new installations, teh provision of upgrades, and vendor help desk support