Business System Manager Resume

SUMMARY

I’m a technology professional with a passion for understanding the needs of users and the drive and discipline to bring projects to a successful completion. I take pride in leading groups through technology transformations as a dynamic leader and trusted team player who enjoys working with cross functional teams focused on continuous improvement.

PROFESSIONAL EXPERIENCE

Business System Manager

Confidential

Responsibilities:

Coach, mentor, motivate and supervised a team of 3 Business Systems Analysts
Manage the software upgrade process with the development and analyst team
Collaborate with cross functional teams to implement integrated solutions
Participate in acquisition activities as new properties are folded into the Confidential portfolio
Support special projects

Business and Systems Analyst

Confidential

Responsibilities:

Served as Scrum Master
Facilitation of daily stand ups, sprint refinements, retrospectives, backlog refinements, and demos
Defined scope, gathered requirements and managed business requirements
Oversaw project progress to ensure timelines and due dates were met
Coordinated task lists through the project management system
Set deadlines, assigned responsibilities, monitored and summarized progress of projects
Served as Salesforce Administrator

Project Manager

Confidential

Responsibilities:

Facilitated contract negotiations with Procurement, Central IT, and General Counsel
Assisted in filling gaps in project requirements to help vendor get a better understanding of goals
Oversaw project progress to ensure timelines and due dates are met
Organized/coordinated weekly progress review meetings with project team members
Built and maintained working relationships with team members, vendors, and other departments involved in the projects
Set deadlines, assigned responsibilities, monitored, and summarized progress of projects

Project Manager / Senior Business Analyst Contractor

Confidential

Responsibilities:

Facilitated the management and oversight of all project related documentation ensuring appropriate access for all stakeholders
Assisted Alliance Managers in gaining cross - departmental support for effective implementation of cargo initiatives
Developed test cases and managed facilitation of user acceptance testing
Assisted cargo managers in ensuring United Cargo management, United Alliance management and other airline management teams were informed of project timelines, deliverables and challenges in accordance with project governance
Coordinated and gathered information for the development of effective executive-level presentations including plans and performance results

Project Manager / Senior Business Analyst Contractor

Confidential

Responsibilities:

Served as Scrum Master on three projects
Facilitation of daily stand ups, sprint refinements, retrospective, backlog refinement, and demos
Defined scope, gathered requirements and managed business requirements
Oversaw project progress to ensure timelines and due dates were met
Coordinated task lists through the project management system
Set deadlines, assigned responsibilities, monitored and summarized progress of projects

Project Manager

Confidential

Responsibilities:

Managed/developed the strategic planning for a variety of key projects
Converted key project strategies into actionable, individual tasks, activities and assignments
Oversaw project progress to ensure timelines and due dates were met
Coordinated task lists through the project management system
Set deadlines, assigned responsibilities, monitored and summarized progress of projects
Organized weekly progress review meetings with project team members
Built and maintained working relationships with team members, vendors and other departments involved in the projects
Prepared reports for upper management regarding status of projects on SharePoint