SUMMARY

• Results - driven Hands-on Project Manager with expertise envisioning and leading technology based, large million dollar programs grounded solidly on business and economic value.
• Solid expertise in Business-IT alignment and establishment of Project & IT Governance and PMO
• Expert in leading custom software development and implementation of enterprise software solutions across a range of technologies using the SDLC life cycle.
• More than 20 years of experience including change management, leading, managing and consulting in systems development, business process improvement, small package, large internet native application and enterprise-wide software selection, application development, implementation and integration. This includes more than ten years of experience as a project manager, business analyst and manager in healthcare, claims processing, logistics, materials and maintenance management processes.
• In the clinical management of the retail dispensary, ensured that appropriate Information Technology and Pharmacy business policies and procedures (data validation, data storage etc.) were incorporated to include quality control, safety checking systems for before, during and after the dispensing of prescribed medication. Ongoing evaluation of policies and procedures, with review and amendment were undertaken and basic requirements such as the expiration of the validity period of a prescription was clearly addressed therein.
• Well versed in product design, product development as well as product selection and implementation experience in highly regimented, compliance sensitive environments.
• Solid experience in AGILE (Changes, Items, AML) and PQM, and SCRUM work sessions focusing on project critical data capture (What did you do yesterday? What will you do today? Are there any impediments in your way?)
• Expertise in Business Analysis to include leading small to large cross functional teams and delivering effective support on new platforms from detailed analysis, excellent knowledge transfer and sharing skills, requirements definition to deployment.
• Solid experience in RFP/RFQ/SOW
• Coordinated with Infrastructure SME’s on selection of hardware, storage, databases, and disaster recovery and backup procedures.
• Key strengths include - ability to communicate with professionals in different roles, influencing and negotiating to exceed goals, excellent customer relations, demonstrated strategic thinking, a strong willingness to learn and demonstrated execution skills.
• Excellent knowledge of web based and ERP systems, Infrastructure, Risk Management, Supply Chain, MS Project 2007
• Possess solid experience with SharePoint, Data warehousing, BA and PM Best Practices (BABOK and PMBOK)
• Possess a solid understanding of digitizing paper ECO systems, NPI
• Results-oriented team player with excellent business analysis, project management, supervisory, outsourcing vendor management, and problem solving skills.
• Incorporate an excellent sense of dry humor which has helped my project teams to reduce their stress level and improve team productivity.

TECHNICAL SKILLS

• Methodologies: ABACUS, CobiT, CIM, IDEF, ITIL, JAD, JRP, OOA, OOD, OPM3, Prince2, P XM, RAD, RUP, Sextant, SEI CMM, SEI P - CMM, UML, Waterfall, XP and Rational Methodology Maker
• PM Systems: IBM Rational Portfolio Manager (RPM), Microsoft Project / Server, Clarity, Oracle Enterprise Project Management, Organizational Project Management Maturity Model (OPM3), Plan View, Primavera Teamplay Project Manager, Project Xaminer Methodology (P XM), PMI PMBOK and Earned Value Project Management (EVPM)

PROFESSIONAL EXPERIENCE

Confidential - Chandler, Arizona

Senior Project Manager

Responsibilities:

• Applications Rationalization; Business Alignment
• Cloud Strategy and Deployment
• Change Management; Data Center Strategy and Optimization
• Demand Management Infrastructure; Rationalization;
• IT Governance; IT Integration
• IT Optimization; IT Organization Design
• IT Outsourcing; IT Strategy

Confidential - Phoenix, AZ

Senior Project Manager

Responsibilities:

• Intimately involved in end to end project management on the business side of the project. Acted as a hands-on project manager for project initiation, data gathering, functional requirements, detailed technical specifications, and testing and deployment phases. This methodology was adopted in all my projects from start to finish.
• Managed change and risk management projects incorporating Waterfall methodology and Clarity Project Management tool (5 on-site / 15 off site professionals / $2 million both in a matrix management and direct supervision role) from requirements phase through deploy phase with a high degree of complexity, heavily integrated schedule, scopes, and budgets.
• Incorporated the Service Now Discovery tool with a back-end enterprise database incorporating change management data and enabling disaster recovery.
• Managed the application development, application testing, implementation and post-implementation support, which included the development of the business case, incorporating ITIL concepts, conference room pilot (CRP), business design, test script development, and re-engineering, user training, and maintenance.
• Implemented SCRUM work sessions and AGILE methodology to obtain optimal throughput from project team.
• Oversaw server configuration, performance, change management database, and scan probes.
• Conducted extensive interaction with Change Management Board and Middle/Senior Management.
• Significant Achievement: Successfully completed a Proof of Concept of Change Management system which was accepted as a model for conversion to a production system

Confidential - Scottsdale, Arizona

Senior Project Manager

Responsibilities:

• Developed cyber security processes and procedures using CIP standards for Pharmacy IT installation. Standards included Analysis and Assessment (identify critical assets), Remediation (address known weaknesses and vulnerabilities), Indications and Warnings (ability to detect and warn of infrastructure events), Mitigation (minimize the operational impact on the Infrastructures), Incident Response (eliminate the cause of the infrastructure event.) and Reconstitution (restore infrastructure capabilities).
• In the clinical management of the retail dispensary, ensured that appropriate Information Technology and Pharmacy business policies and procedures (data validation, data storage etc.) were incorporated to include quality control, safety checking systems for before, during and after the dispensing of prescribed medication. Ongoing evaluation of policies and procedures, with review and amendment were undertaken and basic requirements such as the expiration of the validity period of a prescription was clearly addressed therein.
• End-to-end project management on the business side of the project. Performed as a hands-on project manager for project initiation, application testing, data gathering, functional requirements, detailed technical specifications, and application development, and testing and deployment phases. Adopted the above-mentioned methodology in all my projects from start to finish.
• Managed large web based ERP projects incorporating Lean Agile / Scrum methodology Clarity Project Management and Microsoft Project, and ITIL concepts from (5 to 25 on-site / off site professionals / $100,000 to $3.5 million both in a matrix management and direct supervision role) from requirements phase through deploy phase with a high degree of complexity, heavily integrated schedule, scopes, and budgets.
• Performed Outsourcing Vendor management by building a strong and pro-active relationship with our suppliers and service providers, actively participated in RFP, RFQ, and SOW preparation that resulted in a win-win partnership.
• Coordinated with Infrastructure SME’s on selection of hardware, storage, databases, and disaster recovery and backup procedures.
• Incorporated Data Center move, and Managed Services, security considerations, PCI compliance and security projects.
• Implemented SCRUM work sessions and AGILE methodology to obtain optimal throughput from project team.
• Oversaw front-end web based ERP systems, Risk Management, Supply Chain, Data Warehouses, CRM, Pharmaceutical e Commerce, Electronic Medical Records with back-end Oracle and Legacy DB2 databases incorporating data warehouses and enabling disaster recovery. Managed implementation and post implementation support, which included the development of the business case, conference room pilot (CRP), business design and re-engineering, test script development, user training, and maintenance. Business analysis relating to pharmacy, retail operations - prescription benefit programs and retail operations such as payment processing with particular focus on the delivery of solutions within healthcare using: Standard Methodologies(Microsoft project and Clarity tools), Work Breakdown Structures, Earned Value Methodologies, Resource Loaded networks, Root Cause Analysis, Resource Management & Evaluation, Project Planning, Supply Chain, Project Administration, Budget Management and Project Review & Analysis best practices.
• Oversaw the planning, tracking, analysis and reporting of projects of varying contract type, size, and complexity using MS Project 2007, Primavera and Excel spreadsheets as the primary tools.
• Worked closely with corporate management and strategic planning to maintain up-do-date knowledge of strategic business needs and direction, business continuity plans and SLA performance metrics.
• Significant Achievement: Implemented effective business analysis to transaction based Prescription Management Benefit programs resulting in 8% reduction of overall direct operating costs and 15% improvement in transaction processing by recommending optimal business processes.

Confidential, Arizona

Project Manager

Responsibilities:

• Managed projects incorporating Lean Agile methodology, effective application development, application testing,and Microsoft project and Clarity tools from Requirements phase through deploy phase for client specified projects.
• Managed a web based ERP system with Supply Chain functionality incorporating Just In Time Inventory, data warehouses to Identify areas of strengthening the Inventory process to eliminate sending of defective products to the subsequent processes, ensuring that just-in time and lean concepts are incorporated and stabilize and rationalize the Personal Computer Inventory control processes.
• Initiated outsourcing contracts and conducted Outsourcing Vendor management by building a strong and pro-active relationship with our suppliers and service providers that resulted in a win-win partnership.
• Worked closely with corporate management and strategic planning to maintain up-do-date knowledge of strategic business needs and direction, business continuity plans SLA performance metrics
• Significant Achievement: Implemented business process changes to Personal Computer assembly processes resulting in 10% reduction in build time.