SUMMARY

• Professional Scrum Master wif extensive experience working in various comprehensive projects in Finance and Airline domains.
• Well versed in facilitating Sprint ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming) for each sprint in Agile Scrum Methodology.
• Excellent presentation and communication skills wif ability to interact wif all levels of teams.
• Strong experience in working wif agile lifecycle, and/or tracking, and process management tools like VersionOne and JIRA. Extensively used VersionOne for maintaining User Stories, Backlog Grooming, Updating Tasks, Planning Iterations and Releases.
• Proven record of implementing Agile values and principals of adaptation, transparency and courage.

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential, Pittsburgh, PA

Responsibilities:

• Lead the scrum team in using Agile methodology and scrum practices
• Lead the scrum and development teams in self - organization
• Remove impediments and coach the scrum team on removing impediments.
• Help the scrum and development teams to identify and fill in blanks in the Agile framework.
• Resolve conflicts and issues that occur Proactively work wif other teams to follow up on open items.
• Help the scrum team achieve higher levels of scrum maturity

Scrum Master

Confidential, Plano TX

Responsibilities:

• Facilitate sprint planning, daily scrums, retrospectives, or team conflicts, and maintain focus on sprint backlog and stakeholder meetings, and software demonstrations.
• Assist wif internal and external communication, improving transparency and radiating information.
• Protect development team from outside distractions, impediments project timeline.
• Work closely wif project owner in product backlog management and continuous delivery of features.
• Educate and reinforce Scrum methodology and agile framework to team members and key stakeholders when needed.
• Channel internal and external communication, improving transparency, and radiating information.

Scrum Master

Confidential, Brea, CA

Responsibilities:

• Responsible for identifying root cause and gaps for underwriting operating inefficiencies. Selected to lead Agile methodology adoption for underwriting department.
• Spearheaded change to maximize Agile practice benefits, removed impediments and trained team to be self-organized.
• Used the Agile methodology during the project life cycle and ascertained deliverables on a per sprint basis.
• Captured and defined the vision and scope of the project in the Functional Requirements Document.
• Responsible to manage and update release plan.
• Analyzed system requirements and created various Use Cases, User Stories, Activity Diagrams, Workflow Diagrams, Entity Relationship Diagrams, and Sequence Diagrams, using MS Visio.
• Assisted Product Owner on working wif user stories to create Product Backlog.
• Extensive experience in facilitating Scrum Ceremonies like Daily Scrum/Stand Up meeting, Sprint Planning, Review, Retrospective and Backlog grooming meeting.
• Maintained and uploaded all project related documents in SharePoint and made important project related announcements.
• Created a project change log to ensure all changes are properly managed and communicated through SharePoint 2013. Tracked defects in JIRA and assisted QA teams to resolve defects.
• Worked closely wif the Release Management Team to enter Change Requests in JIRA.

Business Analyst

Confidential, Pheonix, AZ

Responsibilities:

• Understood the business requirement and translated into a functional requirements document.
• Conducted Business Requirements walkthrough wif the business owners as well as the Technical Stake holders.
• Experience working wif Data sets.
• Interacted and attended various meetings wif Development and testing team to discuss about Test Problems.
• Created Use Cases, Process Flows, and Activity Diagrams.
• Documented all the requirements and tasks in every Sprint in Confluence
• Prepared product backlog working wif product owner and other SME (Subject Matter Experts).
• Prioritize user stories and assigned to different sprints.
• Facilitated daily stand ups and managed task board wif user stories and board.
• Created subpacks and provided to the installation team for project migration purpose.

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Developed Small Business Program (SBP), to generate $3M in incremental revenue.
• Developed business case for Mileage Plus (MP) team to support SBP and processes to reward SBP customers wif MP miles.
• Developed business case for Outcall Program to generate $2M in incremental revenue.
• Analyzed outbound calls to small business customers to drive incremental Cargo revenue.
• Monitored and controlled job cost process and tracked expenses, increasing sales and profits by thirty percent.
• Finalized reports that are used in consultation wif product and service segment leaders regarding market and business intelligence data to provide recommendations and develop strategies.
• Pioneered specified sales targeting program by supporting program development, documenting program concerns and formalizing Small Business invitational and welcome emails.
• Developed preliminary new hire training guidelines, program goals and initiatives.
• Define program guidelines to include collect shippers in addition to prepaid shippers.
• Increased Small Business Segment sales by $230,881 in one quarter

Cargo Reservations Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Help maintain service level standards, by answering phones in a timely and professional manner
• Book all Domestic, International and QuickPak cargo shipments, for external and internal customers
• Track and trace cargo shipments, wifin the Continental system as needed
• Provide accurate information to customers, as it pertains to rules, regulations, rates and acceptance of all cargo products
• Provide excellent customer service to internal/external customer