Sr. IT Project Manager Resume Lewisville, TX - Hire IT People

SUMMARY

Certified Project Management Professional wif global experience in diverse industries focusing on performance excellence and organizational success. Experienced leader and selfless contributor wif progressive accomplishments, facilitating successful completion of IT projects through the systematic application of consistent processes, TEMPeffective communication, and stakeholder collaboration. Experienced in leading large virtual teams in a matrix management environment.

TECHNICAL SKILLS

Windows 7 & 10, SCCM 2012, SCEP, Virtualization, Unix, Oracle, SQL, Microsoft Office 2010, Office 365, Hosted Services, Azure Cloud Services, SaaS, PaaS, Microsoft Access, PowerPoint, Project, NetApp Storage, VMware, MS Lync 2010, SharePoint, SharePoint Online, Visio, Pega CRM, Planview, Sun Java, .NET, PCs, peripherals, networking, telephony, VoIP, SDLC, PLC, Agile, ITIL, XenMobile, Enterprise Mobility Management, Citrix Endpoint Management, PeopleSoft

PROFESSIONAL EXPERIENCE

Confidential, Lewisville, TX

Sr. IT Project Manager

Responsibilities:

TEMPEffectively utilized project management methodology, tools and techniques to deliver Business Technology Services solutions of varying type, size and complexity to clients wifin time, budget, scope and quality expectations.
Managed the Texas New Confidential Power ( Confidential ) Outage Management System (OMS) project which provided automation and improvements in the outage lifecycle management process from planning & predicting outage locations to customer communications, service restoration and reporting. The hosted solution will provide Confidential savings via a reduction in service truck rolls, call volumes and dispatcher staffing levels.
Implemented a PeopleSoft HR Help Desk solution and a PeopleSoft Health & Safety system resulting in $1.5 Million in projected savings of labor, licensing and support over 5 years.
Led the Confidential Advanced Metering System Program - Complex Billing System project. The rollout of the system enabled Confidential to lower its Power Factor Threshold from 700 to 300, expand its base of Interval Data Recorder customers and realize additional estimated annual revenue of $1 Million.
Successfully delivered new Confidential Retail Electric Provider (REP) web portal & Letter of Authorization (LOA) website functionality.
Completed multiple infrastructure & security related projects.
Currently managing the Office 365 Enterprise Cloud Migration Program.

Confidential, Dallas, TX

Citigroup Sr. IT Project Manager

Responsibilities:

Managed Citigroup Global Collections Contact Center & Loss Mitigation software development, system integration, and infrastructure related projects in a matrix management environment.
Assigned to priority Global Payment Utility Program efforts wif phased implementations targeted for Spain, Poland, Greece, Hungary, and the Czech Republic. The projects had a projected 2011 proforma of $1.5 MM wif $2.9 MM annualized benefits.
Managed a Collections Global Solutions Bridging project team dat developed a Citi E-Compromise web application solution dat will enable accelerated approvals via the intranet for Thailand.

Confidential, Dallas, TX

Technology Project Manager

Responsibilities:

Managed Client Technology Services Enterprise Application Management projects dat standardized the desktop computing environment via the incremental delivery of Core and LOB optional software in compliance wif the firm’s strategic direction resulting in lower desktop computing costs, decreased security and vulnerability risks.
Successfully completed projects wif deployments to over 170,000 workstations across all LOBs.
Assisted in the development and implementation of a website used to support deployment delivery, scheduling, inventory, scorecards, reporting, communication and project repository needs.
Promoted to Vice President Officer Title in 2008.

Confidential, Addison, TX

Implementation Manager

Responsibilities:

Managed, directed and developed the Call Center Project Management, Enterprise Project Management and Call Center Implementation departments.
Successfully installed mission critical, enterprise-wide custom technology solutions for Fortune 500 companies, government entities, universities, hospitals and healthcare institutions. Solutions included voice infrastructure systems, virtually distributed call centers, VoIP, ACD, Centergy Call Center Management and IVR integration.