We provide IT Staff Augmentation Services!

Project Manager Resume

2.00/5 (Submit Your Rating)

New York, NY

Hire Now

SUMMARY

  • Over 10+ years being an accomplished business and technical leader of Information Technology; business management and enterprise. Extensive background in industries ranging from consumer goods to financial industry. Skilled in managing Systems and Enterprise Design teams. Motivated, results - oriented professional, recognized for mobilizing teams to engage in complex, multi-stage projects. Passionate about leading change, cutting cost and quantify results.
  • Strategy & Execution - able to define company visions/plans at teh global/enterprise level. Define and source teh right solutions to support business objectives. Build cost-effective and scalable solutions dat support business growth.
  • Global IT Systems & Operations - established, deployed and consolidated BMC Remedy operations for Confidential across its worldwide offices US, Japan, Luxemburg, Poland, England and China. Championed global integration strategies and successfully trained users across diverse cultures.
  • Vendor Sourcing/Vendor Relations - track record for building strong relations wif teh right vendors to reduce costs, improves support/service, and support strategic goals.
  • Leadership & Talent Development - above-average ability to attract and lead top talent, inspire excellence, create team cultures based on performance and innovation.

AREAS OF EXPERTISE

  • Security Architecture and Compliance
  • Infrastructure Deployment
  • Global IT Operations
  • Logistics Management
  • Service Delivery
  • Systems Integration
  • Leadership & Talent Management
  • Vendor Relations
  • Emerging Technologies
  • Project Implementation
  • Project Management
  • Disaster Recovery

TECHNICAL SKILLS

Software: Microsoft Office Suites-Word, Excel, Access, Visio, PowerPoint, Outlook, Windows 7, QuickTest Professional 6.5, BMC (SDE Magic, Remedy), C++, HTML

Operating Systems: Microsoft Windows XP, 2007, 2010, Windows7, Windows Server 2003, 2008, MS SQL, VMware

Database: Microsoft Access, SQL Server 2000 and 2005, Oracle11i Developer Suite

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager - Remedy Implementation/Administrator

Responsibilities:

  • Responsible of FDNY (New York City Fire Department) incidents/problems management module creation and implementation.
  • Create, customize and maintain FDNY (New York City Fire Department) custom reporting, service requests, work orders, helpdesk requests, change management and tasks, which improve employee’s efficiency and productivity.
  • Create rules, SLA’s (Service Level Agreements) and triggers to automate FDNY (New York City Fire Department) service desk processes for faster problems resolution.
  • Write Projects recommendation to improve teh company productivity.
  • Responsible of FDNY (New York City Fire Department) SDE Magic server’s maintenance, version upgrade and new releases.
  • Maintain FDNY (New York City Fire Department) SDE Magic application databases.
  • Train FDNY (New York City Fire Department) staffs on teh usage of teh company SDE Magic application.
  • Extensive project management experience along wif ITIL v3 certification.
  • Mentoring, coaching, engaging teams by improving morale by building trust.
  • Manages teh complete project Migration of teh FDNY (New York City Fire Department) SDE Magic application to BMC Remedy.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

  • Responsible of BMC SDE (Service Desk Express) Magic project study, software purchase, application testing and project implementation.
  • Responsible of BBH ( Confidential ) incidents/problems management module using BMC Service Desk Express application.
  • Responsible of BBH ( Confidential ) administrative department business reporting, change requests and assets management inventory.
  • Analyzed financial data and create custom reports.
  • Maintained BBH ( Confidential ) SDE Magic application databases on both (oracle11 and SQL server 2008) platforms.
  • Trained BBH ( Confidential ) staff on teh usage of teh company Asset Management, change request and incident requests application.
  • Responsible of all BBH ( Confidential ) SDE Magic application support/maintenance.

Confidential, New York, NY

System Analyst/Software Support

Responsibilities:

  • Implemented and maintained teh company Intranet Site by creating, updating, and uploading department web pages using HTML, ASP.Net and in-house applications (Intrac).
  • Created and maintained teh company E-Forms application and Servers/NTFS security.
  • Responsible for implementing and transitioning teh company’s new web-based helpdesk application SalesForce to associates.
  • Worked directly wif stores management and staff to satisfy daily customer needs, concerns and transactions.
  • Trained staff on how to use teh company helpdesk application (SalesForce and Remedy Force).
  • Created and maintained company applications, such as company daily total sales, debit cards processes, and hourly stores traffic applications using Visual Basic coding and Visual Basic.Net.
  • Implemented and maintained company Intranet Site by creating, updating, and uploading department web pages using HTML, ASP.Net and in-house applications (Intrac).

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship