SUMMARY

• Dedicated to total customer satisfaction, tenacious and entrepreneurial in overcoming challenges and finding growth opportunities.
• Extensive experience and record of success in working with teh Federal government: DHS, DOJ, IRS, DOT, DOC, HHS, GSA, DOL, Census.
• Developed and implemented series of programs to increase productivity, improve processes, reduce costs, and ensure on - time delivery.
• Deliver input into strategy development, road mapping, technology implementation, risk management, and business development.
• Engineered full-scale turnarounds for severely troubled multifunctional programs and projects to achieve and surpass top-priority goals.
• Drove significant revenue gain on NHTSA program by $7M and staff increase by 17%; given teh “Client Recognition Award” by Centech CEO.
• Launched teh PMO at Confidential ; elaborated life-cycle methodology dat lead to 25% cost savings and eliminated teh need for additional staff.
• Trained 1100 students in MCSE curriculum and project management; mentored over 75 project and program managers, technical staff.

PROFESSIONAL EXPERIENCE

Confidential, Reston VA

Senior Program Manager

Responsibilities:

• Customer satisfaction with teh services team increased to 4.7/5, for timeliness, technical noledge and customer care.
• Automated program reporting, via SSRS, by extending reported areas, right-sizing information granularity and enhancing teh visuals.
• Engineered and effected a plan to eliminate teh gaps in teh noledge base; added more TEMPthan 40 SOP’s, user and installation guides.
• Assisted with leading teh 120 staff organization responsible for engineering, operations and infrastructure management in a large hybrid on-prem/cloud environment. Coordinated and communicated with multidisciplinary teams on top-priority efforts, provided management and coaching to 14 team leads, and directed teh Innovation Tiger Team.
• Engineered and implemented new life cycle, framework and project management processes for compute, storage, security, infrastructure, and monitoring service requests, from requirements to operational readiness.
• Engaged with client executives and management in identifying new objectives, evaluated opportunities for organic and new business growth, and facilitated teh brainstorming of innovative solutions. Negotiated expectations based on identified risks, resource availability and task complexity.
• Continually consulted with technical experts and customers to determine issues, impacts and corrective actions.
• Responsible for program staffing, conflict resolution and mentoring team leads. On-board and coach new employees.

Confidential, Falls Church VA

IT Program Director

Responsibilities:

• Designed and executed teh improvement plan dat resolved teh 9 major deficiencies reported by teh NHTSA CIO; established new performance baseline and reached steady state within 4 months.
• Continually consulted with teh federal CIO and directors on new strategic business requirements, developed 5-year roadmap, engineered technical solutions and prepared proposals dat resulted in teh expansion of teh service portfolio offered to teh client.
• Enhanced agency infrastructure readiness to sustain surge traffic, migrated teh application suite to Azure and organized 24x7 support in conjunction with teh Takata airbag recall.
• Recruited and hired top talent, served as mentor and coach. Motivated teams to exceed expectations. Created organizational structure dat promoted employee engagement and advancement. Oversaw subcontractor agreements and staff, reviewed invoices.
• Introduced Agile processes and deployed Jira for project work assignments, tracking and reporting.

Confidential, Arlington VA

Principal Program Manager

Responsibilities:

• Directed multimillion-dollar full lifecycle software development, cloud and infrastructure projects using Agile, Waterfall, or hybrid methodologies; balanced quality, risks and expectations with on-time, in-budget delivery.
• Developed teh application portfolio modernization roadmap for teh IRS mainframe ecosystem; performed business and technical evaluation of 110 legacy applications; estimated budget, schedule and staffing levels.
• Consulted at OMHA, a HHS agency, and developed teh RFP package for a $30M Case Management System needed to automate case review and adjudication; designed teh PMO responsible for acquisition, program oversight, training, and executive reporting.
• Launched and championed teh Program and Confidential at Confidential, a Commerce Department bureau; elaborated and implemented a customized project lifecycle methodology, which led to 25% cost savings and eliminated teh need for additional technical staff.

Confidential, Chantilly VA

Senior Program Manager

Responsibilities:

• Directed large multifunctional Information Technology new development and modernization projects in a complex, distributed, business-critical environment consisting of Windows, UNIX and mainframe systems; strategic focus included unified enterprise architecture, inter-agency interoperability, technology refresh, and COTS standardization. Directed aggregate staff of 120+.
• Continually led teh improvement of teh enterprise project lifecycle processes and deliverables in response to special projects requirements and constraints; established strategic collaborative relationships with other MITS departments (EA, cyber-security, app development, etc.) and negotiated teh buy-in from executives for specific exceptions.
• Coached over 25 project and program managers in teh IRS enterprise program lifecycle (ELC), and complex project and portfolio management topics with immediate operational application; coordinated and delivered classroom and online instruction to over 400 staff.

Confidential, Falls Church VA

Deputy Program Manager

Responsibilities:

• Led teh EOIR Datacenter Engineering and Operations team of 20 IT professionals overseeing servers, storage, network infrastructure and security, and business applications; served as primary point of contact for advising on complex enterprise technical solutions in a high-availability environment for 3000+ users located in 10 regional offices and headquarters.
• Planned and directed teh server refresh and SAN implementation project; captured actuals, analyzed variances and generated EVM reports. Created teh governance framework and developed teh operational methodology for migrating teh hosted apps, Web sites and databases into teh new environment, which was completed 3 months ahead of schedule.
• Established an ITIL-compliant service management framework for new and enhanced datacenter service requests and for performing planned monthly maintenance dat led to efficient use of resources, reduced rework, improved customer satisfaction, and decreased operational expenditures by 18%.