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Project Manager Resume

New Jersey, NJ

SUMMARY
Over 25 years experience in the technology industry managing Global IT Teams, hardware, software, contracts, procurement and financials. Impeccable track record for consistently delivering high-value technology solutions under tight deadlines and budget constraints. Exceptional IT-to-business relationship building experience with strong focus on developing credibility and trust between organizations. Significant experience managing all aspects of IT Infrastructure with resourceful and innovative cost management techniques while mitigating risks to the business.

AREAS OF EXPERTISE:

  • Managing large scale IT projects to full life-cycle term
  • Negotiating major Global contracts and managing large Global vendor relationships
  • Improving Global IT department performance and efficiency
  • Reducing Global IT operating expenses
  • Maintaining Global IT Financial Reports – Capital & Expense Budgeting & Forecasting
  • Delivering Global IT Projects
  • Developing and Executing Organizational Change Leadership Processes
  • Implementing Large-Scale IT Initiatives
  • Building and Leading Large Cross-Functional Global IT Teams
  • Fostering Senior Executive Relationships
  • Ensuring SOX compliance through strict controls and regular audits
  • Working across multiple business units, identifing business problems, owning solutions and delivering results that drive business value
  • Building and optimizing customer-focused IT teams.
  • BPO (Off-shore) Infrastructure design and deployment for call center operations and IT Support
  • Integration of IT environment through M&A activity
  • Early career as company controller and outside sales representative foster strong relationships with both Finanace and Sales.
  • Email migration from Lotus Domino to Microsoft Exchange
  • Global IT Resource Management

CAREER HISTORY
Independent Contractor Consultant - Owner November 2008 to Present
Confidential,Office Supply Retailer
Global Infrastructure Services Project Manager
Managing IT infrastructure projects related to Quad-Channel conversions. Integration of Corporate Express warehouse IT environments into Staples infrastructure across the US. Budget & Human Resource responsibility. Management of site projects from start to finish. Re-outfitting CE warehouse sites to meet Staples IT standards. Supervise openings of new sales offices as well as site closures. Upgrade of all IT Infrastructure including, but not limited to, network routers, switches, servers, cabling, desktops, telecom system upgrade to Cisco Call Manager, Wireless Lan Infrastructure & related gear.

Confidential,
Industrial Chemical Manufacturer
Director IT Vendor Management & Supply Chain – Contract Position
Renegotiate all IT Vendor Contracts to obtain better pricing and leverage spend across all groups. Mitigate loss due to contractual obligations. Achieved savings in excess of 2M in 3 months through telecom, software and hardware contract re-negotiations.

Confidential,
Local IT Support Services MSP
Chief Technology Officer – Contract Position
Led Reorganization of IT department. Managed entire operation from front office to back. Worked directly with CEO to analyze business plan and determine business viability. Managed IT teams. Managed all customer IT infrastructure, Server Room, EMC SAN Environment, Windows Server, Unix & Linux environments including multi- layer Active Directory environments and Microsoft Exchange environment, Oracle, MS-SQL, SAP & Sybase database environments. Managed all backup and disaster recovery environments for all customer sites. Windows Desktop Support, Help Desk, IT Procurement and IT contracts. Managed Multiple Telecom environments of Cisco Call Manager (IPT), Aspect & Nortel PBX’s. Managed LAN/WAN environment including all HP, Cisco & Juniper routers and switches. Management of network security for WAN & LAN including VPN connectivity for remote offices and remote users. Managed Change Management requirements. SLA & Metrics reporting to senior executives. RCA analysis and reporting. Negotiated and maintained all IT contracts and service level agreements (SLA). Managed IT budget with P&L responsibility and reported TCO (Total Cost of Ownership) and ROI (Return On Investment) analyses to CIO on all projects.

Confidential,June 1993 to November 2008
Global hardware and software large account reseller (LAR) reporting $5+ billion revenues.
Director IT Infrastructure & End User Services
Managed Global IT teams including international direct reports. Managed all IT infrastructure, Server Room, HP SAN Environment, Windows Server, Unix & Linux environments including multi- layer Active Directory environments and Microsoft Exchange environment, Oracle, MS-SQL, SAP & Sybase database environments. Managed all backup and disaster recovery environments for all sites. Windows Desktop Support, Global Help Desk, IT Procurement and IT contracts. Managed Telecom environment of Cisco Call Manager (IPT), Aspect & Nortel PBX’s in a large call center environment. Managed LAN/WAN environment including all Cisco & Juniper routers and switches. Management of network security for WAN & LAN including VPN connectivity for remote offices and remote users. Managed Change Management requirements. SLA & Metrics reporting to senior executives. RCA analysis and reporting. Negotiated and maintained all IT contracts and service level agreements (SLA). Managed IT budget with P&L responsibility and reported TCO (Total Cost of Ownership) and ROI (Return On Investment) analyses to CIO on all projects.

  • Reduced Oracle maintenance costs by $750K.
  • Auditing of maintenance agreements saving $500K annually by renegotiating service levels and vendor pricing.
  • Saved $2.3 million in telecom and network costs through rate negotiations.
  • Integrated and migrated Software Spectrum/Level 3 data center to Insight technology.
  • Implemented new help desk ticketing system
  • Implemented Cisco VoIP technology to enterprise
  • Maintained and consistently exceeded rigid SLA compliance and metrics reporting results.
  • Consolidated diverse phone systems, which reduced communication risk and maintenance cost by implementing common Cisco-based VoIP system.
  • Deployed Microsoft Unified Communications Server to global enterprise
  • Deployed Microsoft LiveMeeting to global enterprise
  • Led integration project of UC tools into Microsoft Office applications
  • Mark Kaplan

Confidential,June 2000 to May 2006
Global software large account reseller (LAR) reporting $2.2+ billion revenues.
Director IT Infrastructure & End User Services
Managed Global IT teams including international direct reports. Managed all IT infrastructure, Server Room, EMC SAN Environment, Windows Server, Unix & Linux environments including multi- layer Active Directory environments and Microsoft Exchange environment, Oracle, MS-SQL, SAP & Sybase database environments. Managed dual email systems, Lotus Domino and Microsoft Exchange. Managed all backup and disaster recovery environments for all sites. Windows Desktop Support, Global Help Desk, IT Procurement and IT contracts. Managed Telecom environment of Cisco Call Manager (IPT), Aspect & Nortel PBX’s in a large call center environment. Managed LAN/WAN environment including all Cisco & Juniper routers and switches. Management of network security for WAN & LAN including VPN connectivity for remote offices and remote users. Managed Change Management requirements. SLA & Metrics reporting to senior executives. RCA analysis and reporting. Negotiated and maintained all IT contracts and service level agreements (SLA). Managed IT budget with P&L responsibility and reported TCO (Total Cost of Ownership) and ROI (Return On Investment) analyses to CIO on all projects.

  • Reduced off-shore development cost by implementing VMWare to allocate virtual servers, saving $250K annually.
  • Planned and deployed IT BPO initiative and eliminated global VPN and dedicated circuit cost for offshore development by implementing Citrix, which allowed India workers secure access to corporate mainframe.
  • Increased global telephone sales efficiency by 10% by implementing triple monitors for customer sales representatives.
  • Planned and implemented Disaster Recovery program.
  • Reduced annual operating spend by as much as 17% below budget.
  • Managed email migration project from Lotus domino to Microsoft Exchange

Confidential, April 1999 to June 2000
IT Asset Manager
Managed all non-inventory procurement, processes and approvals; managed all internal use vendors and contracts, analyzed spend among business units and leveraged enterprise discounts. Negotiated pricing and terms and mediated all issues with service providers. Managed all IT assets, including hardware and software, deployment tracking, maintenance agreements, license compliance and IT purchasing standards.

  • Renegotiated major AT&T voice telecom agreement which saved $2.3 million.
  • Implemented formal IT asset management policies, procedures and controls.
  • Reduced software license compliance costs by reclaiming unused licenses, which saved $1.2 million annually.

Confidential, August 1993 to April 1999
Manager IT Infrastructure& Asset Management
Managed IT hardware and software, contracts and financials. Supervised enterprise procurement. Advised CIO concerning European business unit budgets, hardware standards and software license compliance. Managed global communications. Researched emerging technologies to deliver business ROI. Provided senior executive IT support. Managed Lotus Domino email Infrastructure.

  • Consolidated servers from 658 to 463 by implementing VMWare.
  • Collaborated with top management to reduce operating expenses 10% by organizing and optimizing IT infrastructure department, which reduced headcount.
  • Reduced annual operating spend by as much as 14% below budget.
  • Directed migration of all IT systems to Level 3 in Denver, CO.

Mark Kaplan

  • Confidential, January 1985 to July 1993
  • Controller

Managed all accounting, including accounts payables/receivables and financial statements through trial balance; full payroll and tax filings. Directed all office administration, computer operations and applications.

EDUCATION
Business Administration and Accounting

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