SUMMARY

• Around 13 years of sustained advancement in the areas of telecom customer care and billing in computer application for wireless & wireline telephony.
• Around 6 years of experience in project coordinator & project management, 2 years’ experience in defect Management coordinator, 3 years’ experience in Business analysis and 2 years of work experience in Production Operation.
• Expertise in ‘Telecom Billing Analysis & Implementation’ in various roles such as ‘Business Analyst’ & ’Operational Project Management’, ’Quality Management’.
• Worked in Confidential as project manager and business analyst
• Very good expertise in Software implementation and SLDC.
• Performed change management and change control
• Prepared communication plan and implementated various communication model
• Planned and executed various campaign for project and change impacts with different stakeholders across departments
• Prepared various dashboards in Power Point, Excel, and JIRA and communicated to the stakeholders and teams.
• Coordinated the project work throughout the project life cycle by gathering and updating project documents, recording minutes of minutes, keeping detailed project notes and records, developing project strategies
• Conducted risk management processes, established a risk management plan, implements risk mitigation processes to avoid issues.
• Identified potential new and improved technical directions and developed strategic options.
• Helped the Project Manager with development of comprehensive project workflow process for project, monitor and make changes to the project schedule as assigned.
• Worked in Agile Methodology and participated in scrum planning. Written stories and backlogs using JIRA.
• Strong MS tool experience with Project, Excel, and PowerPoint and Graphics tools for presentations.
• Developed persuasive executive - level presentations and other supporting materials to drive the identification, communication and implementation of project management improvement processes.
• Assisted project managers in performing variance analysis, conducting assessments, integrating project forecasting and budgeting process, managing change and producing management reports.
• Handled multiple priorities in an organized and efficient manner
• Strong MS tool experience with Project, Excel, and PowerPoint and Graphics tools for presentations.
• Vast experience in interacting with Business and analyzing the requirement. Translating the business proposals to Technical requirements.
• Have done extensive client interaction
• Performed troubleshooting and root cause analysis for billing and invoicing incidents
• Analyzed incidents & gaps related to Confidential BSS solutions and proposed remedy adhering to SLA & KPI.
• Worked in partnership with Finance, Risk and Lines of Businesses to define/ updating operating model changes driven by strategic projects and Change Management process.

TECHNICAL SKILLS

• Telecom Billing Systems: Confidential Ensemble, Confidential Billing, Invoicing, Telecom Customer Management, Confidential Rating, Telecom Reject Handling, Alcatel IN, Comptel Mediation, Confidential RBMS
• Languages: UNIX shell script, SQL, SQL/PL - SQL scripting
• Databases: Oracle 8.0/8i, SQL, MS Access 97/2000., TOAD
• Operating Systems: UNIX, Windows 95/98/2000/XP/NT
• Testing Tools: Quality Center, Test Director, Net Cool, Tivoli, ESP workstation, Remedy, Clarity, BRAT tool, JIRA
• Other: Microsoft Office 97, Microsoft Office 2000., AOTS, Visio, Power Point, MS Project, SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Working as Project Manager for the CCPA project to analyze application impacts
• Coordinating with all the vendors, 3rd parties, and Verizon’s internal organizations to access and outline the requirements and follow up
• Prepare process flow and API flow and impacts
• Coordinated the submission of change requests to the change control board and communicated with architects and stakeholders, working with subcontractors and the status of change management
• Set and clearly communicates priorities and performance expectations to all impacted applications and analyze any gaps
• Participarting daily grooming calls and owning the changes for CXP applications for both wireless and wireline.
• Performing result validations and report validations for CXP.
• Evaluate and coordinate the data mapping for application integrations
• Follow up with legal teams and business teams on the project scope and project gaps
• Preparing project plan and monitoring the project progress to meet deadlines.
• Arranging war rooms for defect management and preparing test plans
• Coordinating with the development team in having defect fixes done for releases
• Preparing release plans and coordinating monthly and enterprise releases.
• Participating leadership calls and preparing status reports for higher leadership
• Preparing resource management and budget management for every quarters.
• Handling each development work via JIRA.
• Creating epics, preparing dash boards and maintain status in JIRA

Environment: Windows 2000, Windows Words, Excel, PowerPoint

Confidential

Business Analyst & Project management

Responsibilities:

• Working as Business Analyst for Testing team and Project coordinator
• Writing requirements for testing for the data conversion from legacy TMK system to AWS DB
• Arranging & Participating in mapping and loading discussions
• Involved in system test management and follow-ups including defect management
• Preparing process flow diagrams.
• Organizing and leading meetings between different teams, vendors and departments
• Prepared and maintained change log, change request forms and updated project plan and schedule
• Preparing and implementing communication plan according to the enterprise environment
• Planned and executed various campaign for project and change impacts with different stakeholders across departments
• Prepared various dashboards in Power Point, Excel, and JIRA and communicated to the stakeholders and teams.
• Prepared daily, weekly and monthly status reports using JIRA scrum boards and other dashboards.
• Reporting project progress and project status to leadership using PowerPoint, Microsoft excel and word reports
• Set and clearly communicates priorities and performance expectations, provides feedback to different teams and departments
• Coordinated the submission of change requests to the change control board and communicated with architects and stakeholders, working with subcontractors and the status of change management
• Strong MS tool experience with Project, Excel, and PowerPoint and Graphics tools for presentations.
• Performed Test estimation and planning.

Environment: Windows 2000, Windows Words, Excel, PowerPoint

Confidential

Business Analysts & Project Management

Responsibilities:

• Worked as ‘Project coordinator’ (PMO) for 5 years, ‘Defect Control & Management coordinator’ for 2 years’.
• Organize and leading meetings between different teams, vendors and departments
• Prepared and maintained change log, change request forms and updated project plan and schedule
• Conducted as-is analysis, stakeholder analysis, stakeholder workshops, prepared change management plan, implementation plan, defined roles during implementation, change in project status, communication to stakeholders, preparing support plan
• Preparing and implementing communication plan according to the enterprise environment
• Planned and executed various campaign for project and change impacts with different stakeholders across departments
• Prepared various dashboards in Power Point, Excel, and JIRA and communicated to the stakeholders and teams.
• Participation in formulating social media and digital communication formats and preparation of communications.
• Prepared daily, weekly and monthly status reports using JIRA scrum boards and other dashboards.
• Reporting project progress and project status to leadership using PowerPoint, Microsoft excel and word reports
• Coordinated the project work throughout the project life cycle by gathering and updating project documents, recording minutes of minutes, keeping detailed project notes and records, developing project strategies
• Participated in creating project schedules, task lists, assignment lists
• Prepared various reports on project status, scrum status, release status etc.
• Monitored project costs, budgets, hours and report to leadership

Environment: Windows 2000, Windows Words, Excel, PowerPoint

Confidential

Business Analyst

Responsibilities:

• Interacting with the customer and understanding the business need.
• Translating the business requirement into technical terms for vendors like Confidential .
• Lead multiple projects for solution offering, developing solution strategy.
• Translate system requirements into software design documentation
• Helping in designing test plans, development plans and understanding the requirements.
• Participated in scrum planning and have written stories and backlogs using JIRA
• Creating proposals and gap analysis. Doing recommendation to the customer.
• Called meetings to discuss the findings in the executed bill cycles and decide the next steps.
• Clearly documented all the process & mentoring new joiners.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• Communicate across multiple levels of the organization including senior leaders within the Business and IT
• Performed Test estimation and planning.
• Prepared various status reports for higher management.
• Making sure that the proposed solution provided by Confidential is efficient and fulfill the business needs.
• Closely coordinated with both business users and developers for arriving Confidential a mutually acceptable solution.
• Discuss with the client on any gap or test result expectation and if needed change in test plan.
• Defect management via Quality Center
• Analysis of any performance issue and take it to the architects
• System issues analysis and new change requirement analysis.
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• Participate in deployment planning and release.
• Interacted with the development team to understand some functionalities of the application.
• Called meetings to discuss the findings in the executed tests and decide the next steps.
• Clearly documented all the project related work.
• Mentoring new joiners.
• Participated in Client on job training and UAT.

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint