Scrum Master Resume

SUMMARY

Highly motivated Agile professional wif experience in business development, project management, client relations, and team leadership as a game changer in the nation’s leading paramedical company. Energetic and proactive leader wif experience in obstacle resolution, multi - team collaboration, influencing others, creative problem solving, and strategic marketing planning. Morale-boosting and empathetic rainmaker wif innovative engagement ideas, ability to communicate at any level, and commitment to customer-backed thinking.

AREAS OF EXPERTISE

S trategic & Financial Planning
Relationship Management
Engagement/Morale
Digital Marketing
Scrum Master
Business Process Engineering
Strategic Networking
Leadership Development
Creative Problem Solving

PROFESSIONAL EXPERIENCE

Confidential, Virginia

Scrum Master, Marketing Executive, and Project Manager

Responsibilities:

Act as servant leader to remove impediments and improve productivity across the business leading the way through varied marketing and business projects over 4 years
Guide marketing department through transition from traditional Kanban/waterfall process to Agile/Scrum process, applying Scrum practices to increase speed and throughput, decreasing time-to-market for various marketing campaigns by over 40%
Automate previous manual processes and implement Agile visualization and scheduling, driving increased velocity and reduced inefficiencies resulting in improvements in company performance, new hire training, marketing, and social media efforts
Lead team to develop marketing solutions, and influenced across lines of business to implement; resulting increased profits and improved client and agent satisfaction
Developing long-term recruiting strategy that led to “massive” increase in successful hires
Design and implement marketing and business strategy for developing strong relationships wif business clients across the region, increasing the business to business client base by over 500% over 4 years business through self-generated initiatives
Initiated and analyzed the implementation of a CRM to strategize outreach to over 10k client accounts
Led multi-business team to complete full network and phone system reprogramming and updating project
Conducted periodic business strategy analysis to set and direct vision and momentum for the company
Taught seminars on underwriting and technology to thousands of clients across Virginia, resulting in increased sales for our clients and faster throughput for their clients’ processing times
Improved market penetration in one account by over 300% growing from 12 clients to 37 clients, resulting in our company attaining 75% total market share.
Coordinated a company-wide update of our technology to go paperless for HIPAA compliance and greater efficiency, integrating the work of multiple departments and resulting in yearly savings of over $75k

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